Customer Service Officer Diploma - City of London College of Economics - 3 months - 100% online / self-paced PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download Customer Service Officer Diploma - City of London College of Economics - 3 months - 100% online / self-paced PDF full book. Access full book title Customer Service Officer Diploma - City of London College of Economics - 3 months - 100% online / self-paced by City of London College of Economics. Download full books in PDF and EPUB format.
Author: City of London College of Economics Publisher: City of London College of Economics ISBN: Category : Education Languages : en Pages : 415
Book Description
Overview Want to get hired as a customer service officer or work as a freelancer and advise companies? Good customer service is hard to find. Content - Creating the customer-centric organization - Take it from the top: Service management - Keeping your customers: Simple actions, significant payoffs - Road blocks: When the going gets through - Working in a wired world: Customer service on the web - Don’ts of customer service - Tips for constructive conflict with co-workers - Ways to get better service as a customer Duration 3 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions. Study material The study material will be provided in separate files by email / download link.
Author: City of London College of Economics Publisher: City of London College of Economics ISBN: Category : Education Languages : en Pages : 415
Book Description
Overview Want to get hired as a customer service officer or work as a freelancer and advise companies? Good customer service is hard to find. Content - Creating the customer-centric organization - Take it from the top: Service management - Keeping your customers: Simple actions, significant payoffs - Road blocks: When the going gets through - Working in a wired world: Customer service on the web - Don’ts of customer service - Tips for constructive conflict with co-workers - Ways to get better service as a customer Duration 3 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions. Study material The study material will be provided in separate files by email / download link.
Author: City of London College of Economics Publisher: City of London College of Economics ISBN: Category : Education Languages : en Pages : 1036
Book Description
Overview The ultimate management course. Do not only become a manager, become a leader! Content - What managers do - Hiring and retaining the very best people - Motivating employees - Coaching and development - Setting goals - Working with teams - Including interviews - Case studies - Worksheets - Cutting-edge techniques etc. Duration 3 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions. Study material The study material will be provided in separate files by email / download link.
Author: City of London College of Economics Publisher: City of London College of Economics ISBN: Category : Education Languages : en Pages : 414
Book Description
Overview With the knowledge of this diploma course, you will be able to get the best results on the web that can be expected. Content - Taking Your Marketing to the Web - Planning for Web Marketing - Taking the First Steps to Your Online Presence - Producing a Successful Business Web Site - Creating a Marketing-Effective Storefront - Pulling Repeat Visitors with Onsite Marketing Techniques - Marketing with Online Buzz - The Art of E-Mail Marketing - Staying Ahead of the Online Marketing Wave - Mastering the Secrets of Search Engines - Marketing with Pay Per Click Ads - Marketing with Paid Online Advertising - Capturing Customers with New Technology - Improving Results with Web Analytics - Staying Out of Legal Trouble - The Keys to Maintaining Your Web Presence - Ten Free Ways to Market Your Web Site - Ten Most Common Mistakes of Web Marketing - Ten Tips for Tired Sites Duration 3 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions. Study material The study material will be provided in separate files by email / download link.
Author: City of London College of Economics Publisher: City of London College of Economics ISBN: Category : Education Languages : en Pages : 385
Book Description
Overview Do you want to make $100,000+ per year? In any marketplace, a real estate agent has the opportunity to create hundreds of thousands of dollars in income. An agent’s income is especially significant when viewed against the capital investment required by the business. Most agents need as little as $2,000 to start up their practices. Compare that to any other business and you’ll find that most involve sizeable investments and burdensome loans to buy equipment, lease space, create marketing pieces, develop business strategies, and hire employees — all to achieve what is usually a smaller net profit than what a real estate agent can achieve in the first few years. It’s almost too good to be true! This course will provide you with all the knowledge you need to become a successful real estate agent. This specialist course is about acquiring sales skills, marketing skills, time-management skills, people skills, and business skills. It’s about gaining more respect, achieving more recognition, making more money, and closing more sales. It’s a guide that helps you achieve the goals and dreams that you have for yourself and your family. You will be taught the “real stuff” that works and is laid out in a hands-on, step-by-step format. You can also find time-tested scripts in most sales-oriented chapters. The scripts are designed to move prospects and clients to do more business with you. (If you’re a junior member of the grammar police, you may find that some don’t perfectly align with your expectation of the English language. The objective of sales scripts, though, is not perfect sentence structure but rather maximum persuasion of the prospect or client.) Content - Acquiring the keys to Real Estate Success - Prospecting for Buyers and Sellers - Developing a Winning Sales Strategy - Running a Successful Real Estate Business - ten tools that are essential for any real estate agent’s success - how to avoid the ten big real estate sales mistakes etc. Duration 3 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when youfeel ready to take the exam and we’ll send you the assign- ment questions. Study material The study material will be provided in separate files by email / download link.
Author: City of London College of Economics Publisher: City of London College of Economics ISBN: Category : Education Languages : en Pages : 194
Book Description
Overview In this diploma course you will learn how to unlock your career potential and help yourself and your clients to your/their future. Gather all skills and knowledge to become a professional career consultant. Content - Why planning your career? - Why be your own Career Consultant? - What do you need? - What do you want? - What do you want your future to look like? - Where do you want to go? - When do you want to get there? - To market or not to market? - Goal setting - Brand management - Starting planning - And many more Duration 3 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions. Study material The study material will be provided in separate files by email / download link.
Author: City of London College of Economics Publisher: City of London College of Economics ISBN: Category : Education Languages : en Pages : 459
Book Description
Overview If you want to learn how to help clients in achieving a specific personal or professional goal by providing training and guidance, then this course if for you. In this diploma course you will learn several kinds of coaching approaches, such as “The Psychodynamic Approach”, “The Cognitive behavioural Approach”, “The NLP Approach” as well as others to become a professional coach. The study material has been written by leading international authors, each chapter of the book makes explicit links between theory and practice, with questions and case studies facilitating further reflection on the topic. Content There are three parts you have to deal with: - Part 1 explores the theoretical traditions underpinning coaching, such as cognitive-behavioural, gestalt and existential. - Part 2 covers applied contexts, formats or types of coaching, such as developmental, life, executive, peer, team and career coaching. - Part 3 focuses on professional issues that impact on the coach, such as ethics, supervision, continuing professional development, standards and mental health issues. Duration 3 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions. Study material The study material will be provided in separate files by email / download link.
Author: City of London College of Economics Publisher: City of London College of Economics ISBN: Category : Education Languages : en Pages : 1068
Book Description
Overview In this diploma courser you will learn a lot about Advertising. You’ll even be able to open your own advertising agency. Content - Advertising: Mastering the Art of Promotion - Online Advertising: Maximizing the Enormous Reach of the Internet - Using Print Ads: Small Spaces with Big Audiences - Investing in Internet Advertising - Getting Your Ads on Television - Ten Secrets of Writing Memorable Advertising - And much more Duration 9 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions. Study material The study material will be provided in separate files by email / download link.
Author: City of London College of Economics Publisher: City of London College of Economics ISBN: Category : Education Languages : en Pages : 356
Book Description
Overview You not only will learn the theory but the international applications as well. Content - Quality and Service Management Perspectives - Understanding and Managing Customer Satisfaction with Wildlife-based Tourism Experiences - Management of Tourism - Development and Growth - Co-branding in the Restaurant Industry - Service System - Marketing Tourism Online - Quality Management for Events - Effective Management of Hotel Revenue - And much more Duration 3 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assign- ment questions. Study material The study material will be provided in separate files by email / download link.
Author: City of London College of Economics Publisher: City of London College of Economics ISBN: Category : Education Languages : en Pages : 7727
Book Description
Overview This course deals with everything you need to know to become a successful IT Consultant. Content - Business Process Management - Human Resource Management - IT Manager's Handbook - Principles of Marketing - The Leadership - Information Systems and Information Technology - IT Project Management Duration 12 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions. Study material The study material will be provided in separate files by email / download link.
Author: City of London College of Economics Publisher: City of London College of Economics ISBN: Category : Education Languages : en Pages : 534
Book Description
Overview This diploma course covers all aspects you need to know about IFRS. Content - The IFRS framework - Presentation of financial statements - Accounting policies - Taxation - Financial instruments - Earnings per share - Solutions to self test questions - And much more Duration 3 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions. Study material The study material will be provided in separate files by email / download link.
Author: City of London College of Economics
Author: City of London College of Economics
Author: City of London College of Economics
Author: City of London College of Economics
Author: City of London College of Economics
Author: City of London College of Economics
Author: City of London College of Economics
Author: City of London College of Economics
Author: City of London College of Economics
Author: City of London College of Economics
Author: City of London College of Economics