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S/NVQ Level 2 Customer Service

S/NVQ Level 2 Customer Service PDF Author: Sally Bradley
Publisher: Heinemann
ISBN: 9780435451691
Category : Business & Economics
Languages : en
Pages : 334

Book Description
Providing the knowledge needed to complete the qualification, this textbook takes candidates through the five mandatory and three optional units of this award.

S/NVQ Level 2 Customer Service

S/NVQ Level 2 Customer Service PDF Author: Sally Bradley
Publisher: Heinemann
ISBN: 9780435451691
Category : Business & Economics
Languages : en
Pages : 334

Book Description
Providing the knowledge needed to complete the qualification, this textbook takes candidates through the five mandatory and three optional units of this award.

S/Nvq Level 2 Hairdressing with Barbering Candidate

S/Nvq Level 2 Hairdressing with Barbering Candidate PDF Author: Leah Palmer
Publisher: Heinemann
ISBN: 9780435462024
Category : Business & Economics
Languages : en
Pages : 356

Book Description
This candidate handbook covers all the relevant knowledge and skills to pass the S/NVQ level 2 in Hairdressing. It contains details on all types of hair, case studies and activities, and other key points.

Level 2 Beauty Therapy

Level 2 Beauty Therapy PDF Author: Jane Hiscock
Publisher: Heinemann
ISBN: 9780435451028
Category : Business & Economics
Languages : en
Pages : 430

Book Description
Including step-by-step instructions and lots of activities to help students build their portfolio, this introduction to beauty therapy continually tests knowledge and understanding so that candidates can develop the skills they need the achieve success at S/NVQ level 2.

British Vocational Qualifications

British Vocational Qualifications PDF Author: Kogan Page
Publisher: Kogan Page Publishers
ISBN: 9780749439613
Category : Business & Economics
Languages : en
Pages : 572

Book Description
Over the last decade as the importance of vocational qualifications has been firmly established, the system has become increasingly complex and hard to grasp. Now in its sixth edition, this popular and accessible reference book provides up-to-date information on over 3500 vocational qualifications in the UK. Divided into five parts, the first clarifies the role of the accrediting and major awarding bodies and explains the main types of vocational qualifications available. A directory then lists over 3500 vocational qualifications, classified by professional and career area, giving details of type of qualification, title, level, awarding body and, where possible, the course code and content. The third section comprises a glossary of acronyms used, together with a comprehensive list of awarding bodies, industry lead bodies, professional institutes and associations, with their contact details. Section four is a directory of colleges offering vocational qualifications in the UK, arranged alphabetically by area. Finally, section five is an index of all qualifications, listed alphabetically by title.

Plumbing

Plumbing PDF Author: Steve Muscroft
Publisher: Routledge
ISBN: 0750684348
Category : Study Aids
Languages : en
Pages : 554

Book Description
Assuming no prior knowledge of plumbing skills, Steve Muscroft - the author of the 6129 Certificate in Basic Plumbing from City & Guilds - takes the reader step by step through the requirements of the 6129 qualification at level 2.

Mechanical Engineering: Level 2 NVQ

Mechanical Engineering: Level 2 NVQ PDF Author: David Salmon
Publisher: Routledge
ISBN: 1136378472
Category : Technology & Engineering
Languages : en
Pages : 465

Book Description
A thoroughly accessible and engaging workbook-style text, ideal for all NVQ students, including Foundation Modern Apprentices. Mechanical Engineering: Level 2 NVQ is a practical and interactive engineering book, written by practicing lecturers and designed for college students and Foundation Modern Apprentices. A highly readable text is supported by numerous assignments provided to build up a portfolio of evidence. Designed so that students can complete the blanks this book can be used as evidence for assessment purposes and as an essential reference guide for their subsequent employment. This book covers the mandatory units (1-3), general support units (4-5) and option units (10-12) required to deliver a full NVQ programme. Key Skills activities are also provided at the relevant points through the book. Mechanical Engineering: NVQ2 is a new single-volume text for the new Performing Engineering Operations NVQs from EMTA and City & Guilds updated and expanded from David Salmon's popular NVQ titles: NVQ Engineering Manufacture: Mandatory Units NVQ Engineering: Mechanical Option Units

A Teaching Assistant's Guide to Completing NVQ Level 2

A Teaching Assistant's Guide to Completing NVQ Level 2 PDF Author: Susan Bentham
Publisher: Taylor & Francis
ISBN: 0415490170
Category : Education
Languages : en
Pages : 264

Book Description
A wide range of chapters provides essential advice for NVQ Level 2 candidates,including how to support children's development;provide effective support for your colleagues; observe and report on pupil performance; provide support for learning activities and support a child with disabilities or special educational needs.

Customer Service Intelligence

Customer Service Intelligence PDF Author: Lynn Van der Wagen
Publisher: Routledge
ISBN: 075068190X
Category : Business & Economics
Languages : en
Pages : 209

Book Description
Customer Service Intelligence uses a wide range of management and educational theories to provide different approaches that can be incorporated as part of the customer service trainer's toolkit. Concepts such as: - emotional intelligence - behaviour modification - role modelling - dimensions of procedure and conviviality - expectancy theory - socio-cultural concepts of (service) community - customer service as dynamic 'object' in activity theory - Zen mindfulness all form the basis of training design in different contexts. Some trainers are dealing with new employees in fast food environments, others are retraining engineers in customer service provision as part of a strategic marketing initiative. This book enables the trainer to review the context for training and select the most appropriate approach to take. The training design is thus carefully thought through for maximum impact on the audience. Professionalism in customer service training is essential for the growth of many industries. This complex and challenging task is assisted by these perspectives, recommendations and case studies.

The A-Z of Careers and Jobs

The A-Z of Careers and Jobs PDF Author: Susan Hodgson
Publisher: Kogan Page Publishers
ISBN: 0749473630
Category : Business & Economics
Languages : en
Pages : 368

Book Description
From accountant to zoologist, this new edition of The A-Z of Careers & Jobs offers detailed insights into more than 300 career areas. For those looking for their first job after school or university, or for anyone considering a change of career, the book provides reliable and up-to-date careers advice on a wide range of professions, covering practical issues such as job opportunities in each market, personal skills and qualities, entry qualifications and training, useful contact details and realistic salary expectations. The A-Z of Careers and Jobs is also a valuable reference for careers advisors working in schools, colleges and universities who need to keep track of new developments - new roles and routes of entry, professional associations and exams - to offer the very best guidance to today's jobhunters.

Plumbing NVQ and Technical Certificate Level 2

Plumbing NVQ and Technical Certificate Level 2 PDF Author: Mike Phoenix
Publisher: Heinemann
ISBN: 9780435401948
Category : Technology & Engineering
Languages : en
Pages : 428

Book Description
Delivering full, tailored support for students, tutors and tradespeople alike, this resource provides the key plumbing knowledge students, tutors and tradespeople require. It also includes safety tips that highlight key safety points that students need to remember, relating health and safety information directly to the task being learnt.