Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download Customer Service for Home Builders PDF full book. Access full book title Customer Service for Home Builders by Carol Smith. Download full books in PDF and EPUB format.
Author: Carol Smith Publisher: ISBN: 9780867185621 Category : Construction industry Languages : en Pages : 0
Book Description
"Act as if you like your customer," says customer service expert Carol Smith. She shows builders and their management staffs how to make their home buyers' experience a positive one from initial contact through warranty service. Satisfied customers aren't born that way. They're created. A successful customer service program is one of the key elements in closing sales and getting referrals. You can increase sales by developing stronger customer service goals and organizing the activities necessary to reach them. Customer Service for Home Builders explores the fundamental customer service challenges that every service-oriented company faces: - staff - quality - documentation - internal communication - policies and procedures Carol Smith examines the sequence of a builder's relationship with home buyers and shows builders how to initiate service and successfully manage customers' experiences instead of just reacting to issues customers raise. In "Daily Operations: Working with Customers," she focuses on-- - expectations - preliminaries - customers and construction - new home delivery - warranty service The book --with its forms, checklists, documents, and resources guide- provides what you need to give your customer service program new life. It includes what you need to easily institute a comprehensive customer service program. Create satisfied customers every time with Carol Smith's industry-tested guidelines.
Author: Carol Smith Publisher: ISBN: 9780867185621 Category : Construction industry Languages : en Pages : 0
Book Description
"Act as if you like your customer," says customer service expert Carol Smith. She shows builders and their management staffs how to make their home buyers' experience a positive one from initial contact through warranty service. Satisfied customers aren't born that way. They're created. A successful customer service program is one of the key elements in closing sales and getting referrals. You can increase sales by developing stronger customer service goals and organizing the activities necessary to reach them. Customer Service for Home Builders explores the fundamental customer service challenges that every service-oriented company faces: - staff - quality - documentation - internal communication - policies and procedures Carol Smith examines the sequence of a builder's relationship with home buyers and shows builders how to initiate service and successfully manage customers' experiences instead of just reacting to issues customers raise. In "Daily Operations: Working with Customers," she focuses on-- - expectations - preliminaries - customers and construction - new home delivery - warranty service The book --with its forms, checklists, documents, and resources guide- provides what you need to give your customer service program new life. It includes what you need to easily institute a comprehensive customer service program. Create satisfied customers every time with Carol Smith's industry-tested guidelines.
Author: William J. Nowell Publisher: Builderbooks ISBN: 9780867186437 Category : Business & Economics Languages : en Pages : 0
Book Description
With this book, home building professionals will learn how to build a rapport with prospective home buyers. Nowell's emphasis on questioning strategies and listening skills helps salespeople build relationships with potential customers and meet prospective buyer's specific needs.
Author: Carol Smith Publisher: Builderbooks ISBN: 9780867186321 Category : Business & Economics Languages : en Pages : 0
Book Description
Maintaining positive relationships with new home owners after they move in increases sales. This book helps builders and their sales and warranty staffs understand and plan for the customer service that follows the sale of a house, especially warranty service.
Author: NAHB Business Management Publisher: Builderbooks ISBN: 9780867186161 Category : Business & Economics Languages : en Pages : 0
Book Description
Nearly 100 of the most useful business forms and contracts for builders are gathered from builders across the country: sales and marketing forms, contracts, agreements, trade contractor specifications, checklists, orientation and quality control documents, and more. Documents can be downloaded from the CD and customized.
Author: David S. Jaffe Publisher: Craftsman Book Company ISBN: 9780867186123 Category : Construction contracts Languages : en Pages : 0
Book Description
Profit from the legal wisdom of the National Association of Home Builders staff attorneys. They have researched hundreds of warranty issues for NAHB members and wrote Warranties for Builders and Remodelers to help inform and protect builders and remodelers. Learn how to properly use warranties to market your services while protecting yourself and your business from liabilities.
Author: National Association of Home Builders Publisher: Builderbooks ISBN: 9780867187458 Category : Architecture Languages : en Pages : 68
Book Description
NAHB's Residential Construction Performance Guidelines were created to offer a third-party view of quality issues in residential construction (both new homes and remodeling). The Consumer Reference makes it easy to provide a copy of the guidelines to every customer. Sold in affordable packs of 10, the Consumer Reference is a great addition to your warranty claims process and: Help customers understand the basics of a properly constructed home and how it should perform during the warranty period Take action to resolve customer concerns before they escalate to complaints Exhibit your professionalism by showing that you consistently meet or exceed accepted industry guidelines Includes Residential Construction Performance Guidelines for: Site Work and Foundation Floors, Walls, and Roofs
Author: Stephen Van Note Publisher: Builderbooks ISBN: 9780867187687 Category : Languages : en Pages : 372
Book Description
Answers to common code questions at your fingertips This handy jobsite tool will become as indispensable to you as your cell phone, tape measure, and level. This pocket-friendly companion to the International Residential Code discusses the impact of 2018 code changes to fire-resistant walls separating townhouses, emergency escape and rescue openings in basements, safety glazing adjacent to doors and bottom stair landings, and more. 2018 Home Builders' Jobsite Codes also updates requirements for smoke alarms and carbon monoxide alarms, and introduces helpful wood deck provisions. It includes more than 100 detailed illustrations and useful tables and discussion, among other areas, of - foundations - fire safety - energy efficiency - mechanical, plumbing and electrical systems - safe and healthy living environments 2018 Home Builders' Jobsite Codes is meant to be of practical use on the jobsite, not as a substitute for the IRC.
Author: Edward Allen Publisher: John Wiley & Sons ISBN: 0470905123 Category : Architecture Languages : en Pages : 989
Book Description
The leading guide to professional home construction—now updated and revised! Fundamentals of Residential Construction, Third Edition features the most up-to-date explanations of today's residential construction systems. From foundation to roof and exterior finishes to interior details, this new edition thoroughly addresses the latest developments in materials and methods of house construction, including energy efficiency, framing, and roofing. Abundantly illustrated with more than 1,250 drawings and photographs, including new photorealistic illustrations that bring the text to life, this Third Edition provides authoritative coverage on wood light-frame construction, industrialized systems of construction, insulating concrete forms, light-gauge steel frame, panelized construction, and a new chapter on multifamily construction. Topics covered include: Plumbing Building codes Heating and cooling Financing Wiring Roofing Thermal insulation Environmental concerns Foundations Finish sitework Rough sitework Wood and light-gauge steel framing Engineered materials Exterior and interior finishes Organized in a logical, easy-to-follow format, Fundamentals of Residential Construction, Third Edition is the one-stop source for building professionals to gain a working knowledge of codes, management procedures, material, and all home building concerns.
Author: Jack B. ReVelle Publisher: CRC Press ISBN: 1420055089 Category : Business & Economics Languages : en Pages : 226
Book Description
Presenting well-known tools and techniques, the Home Builder's Guide to Continuous Improvement provides important insights and necessary information to reduce cycle time duration and variation in order to improve quality and customer satisfaction and to minimize costs and accidents. Each chapter offers examples based on the authors' personal experi
Author: John Folds Publisher: Rowman & Littlefield ISBN: 0878336532 Category : Architect-designed houses Languages : en Pages : 234
Book Description
Complete with illustrations, checklists, sample contracts, forms, and survey maps, and a must-have homebuilding timetable, this guide gives you everything you need to know to build your dream home.
Author: Carol Smith
Author: Carol Smith
Author: William J. Nowell
Author: Carol Smith
Author: NAHB Business Management
Author: David S. Jaffe
Author: National Association of Home Builders
Author: Stephen Van Note
Author: Edward Allen
Author: Jack B. ReVelle
Author: John Folds