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Author: Patrick M. Lencioni Publisher: John Wiley & Sons ISBN: 0787986208 Category : Business & Economics Languages : en Pages : 74
Book Description
The Five Dysfunctions of a Team: Participant Workbook is part of The Five Dysfunctions of a Team Workshop collection. It is the companion piece to The Five Dysfunctions of a Team: Facilitator's Guide. The workbook gives the workshop participant a structure to engage in exercises and review presented material.
Author: Patrick M. Lencioni Publisher: John Wiley & Sons ISBN: 0787986208 Category : Business & Economics Languages : en Pages : 74
Book Description
The Five Dysfunctions of a Team: Participant Workbook is part of The Five Dysfunctions of a Team Workshop collection. It is the companion piece to The Five Dysfunctions of a Team: Facilitator's Guide. The workbook gives the workshop participant a structure to engage in exercises and review presented material.
Author: Cynthia McCauley Publisher: ISBN: 9781647611170 Category : Business & Economics Languages : en Pages : 0
Book Description
This book will show you how to diagnose problems in your team by focusing on the three outcomes of effective leadership: direction, alignment, and commitment.
Author: Sam Kaner Publisher: John Wiley & Sons ISBN: 111804701X Category : Business & Economics Languages : en Pages : 363
Book Description
"The best book on collaboration ever written!" —Diane Flannery, founding CEO, Juma Ventures And now this classic book is even better—much better. Completely revised and updated, the second edition is loaded with new tools and techniques. Two powerful new chapters on agenda design A full section devoted to reaching closure More than twice as many tools for handling difficult dynamics 70 brand-new pages and over 100 pages significantly improved
Author: Darryl S. Doane Publisher: Human Resource Development ISBN: 9780874257373 Category : Customer services Languages : en Pages : 274
Book Description
Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to improve customer service, develop your own organization's bank of customer service learning situations.
Author: Cheryl M. Jorgensen Publisher: Brookes Publishing Company ISBN: Category : Education Languages : en Pages : 276
Book Description
Based on the success of The Inclusion Facilitator Training Program at the University of New Hampshire, this book discusses changing the role of special education teachers to Inclusion Facilitators (IF). This change will emphasize that all special education teachers have a central responsibility to support students with disabilities so that they can be fully participating members of beterogeneous general education classes in their neighborhood schools. The IF approach is a well-developed, easily integrated method for improving special educator's skills. The book describes tested, practical ways to facilitate inclusion. It explains in detail the IFs role in classroom, including how to be a successful IF, how schools can support IFs, and how to prepare pre-service IFs.
Author: Patrick M. Lencioni Publisher: John Wiley & Sons ISBN: 0470893885 Category : Business & Economics Languages : en Pages : 172
Book Description
Practical exercises and hands-on tools to bring to life the timeless advice found in the author’s best-selling book, The Five Dysfunctions of a Team In the years following the publication of Patrick Lencioni's best seller, The Five Dysfunctions of a Team, fans have been clamoring for more information on how to implement the ideas outlined in the book. In Overcoming the Five Dysfunctions of a Team, Lencioni offers specific, practical guidance for overcoming the five dysfunctions, using tools, exercises, assessments, and real-world examples. He examines questions that all teams must ask themselves: Are we really a team? How are we currently performing? Are we prepared to invest the time and energy required to be a great team? Written concisely and to the point, this guide gives leaders, line managers, and consultants alike the tools they need to get their teams up and running quickly and effectively.
Author: Dennis Snow Publisher: John Wiley & Sons ISBN: 0470503807 Category : Business & Economics Languages : en Pages : 261
Book Description
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
Author: Jeffrey Glanz Publisher: Corwin Press ISBN: 1412941369 Category : Education Languages : en Pages : 193
Book Description
Provides tools for leading a workshop, study group, or course curriculum. Presented in a modular format, this work enables users to quickly build a comprehensive session or class that focuses on one, some, or all areas of leadership. It also provides sample half-day and full-day workshop agendas along with a workshop evaluation form.
Author: Patrick M. Lencioni
Author: Patrick M. Lencioni
Author: Cynthia McCauley
Author: Sam Kaner
Author: Darryl S. Doane
Author: Cheryl M. Jorgensen
Author: Patrick M. Lencioni
Author: Dennis Snow
Author: Jon Warner
Author: Jeffrey Glanz
Author: David Allen