Customer Service Commitment Profile PDF Download

Author: Jon Warner
Publisher: HRD Press
ISBN: 9780874256802
Category : Business & Economics
Languages : en
Pages : 16

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Book Description

Author: Jon Warner
Publisher: Human Resource Development
ISBN: 9780874256819
Category : Business & Economics
Languages : en
Pages : 120

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Book Description

Author: Jonathan Warner
Publisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages : 48

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Author:
Publisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages : 0

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Book Description

Author: Darryl S. Doane
Publisher: Human Resource Development
ISBN: 9780874257373
Category : Customer services
Languages : en
Pages : 274

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Book Description
Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to improve customer service, develop your own organization's bank of customer service learning situations.

Author: Sharon Wulf
Publisher: Human Resource Development
ISBN: 0874259045
Category :
Languages : en
Pages : 49

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Book Description

Author: 布卢姆斯伯里出版公司
Publisher: 中信出版社
ISBN: 9787800736599
Category : Business
Languages : en
Pages : 2176

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Book Description
责任者取自版权页。

Author: John P. Meyer
Publisher: Edward Elgar Publishing
ISBN: 1784711748
Category : Business & Economics
Languages : en
Pages : 564

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Book Description
A high level of employee commitment holds particular value for organizations owing to its impact on organizational effectiveness and employee well-being. This Handbook provides an up-to-date review of theory and research pertaining to employee commitment in the workplace, outlining its value for both employers and employees and identifying key factors in its development, maintenance or decline. Including chapters from leading theorists and researchers from around the world, this Handbook presents cumulated and cutting-edge research exploring what commitment is, the different forms it can take, and how it is distinct from related concepts such as employee engagement, work motivation, embeddedness, the psychological contract, and organizational identification.

Author: Howard Dresner
Publisher: John Wiley & Sons
ISBN: 0470570113
Category : Business & Economics
Languages : en
Pages : 176

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Book Description
Too many organizations invest in performance management and business intelligence projects, without first establishing the needed conditions to ensure success. But the organizations that lay the groundwork for effective change first reap the benefits. In Profiles in Performance: Business Intelligence Journeys and the Road Map for Change, Howard Dresner (author of The Performance Management Revolution) worked with several extraordinary organizations to understand their thriving "performance-directed culture." In doing so, he developed a unique maturity model-which served as both a filter to select candidates and as a lens to examine accomplishments. Interviews with people from all sides of the organization: business users, finance, senior management and the IT department Provides a complete picture of their progress from inception to current state The models, analyses and real world accounts from these cases will be an invaluable resource to any organization hoping to improve or initiate their own performance-directed culture.

Author: Press Delivers Ft Press Delivers
Publisher: FT Press
ISBN: 0132488418
Category : Business & Economics
Languages : en
Pages : 337

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Book Description
"A brand new collection of essential insights for your business and career from world-renowned expertsa now in a convenient e-format, at a great price!" Actionable lessons from a century of extraordinary businessesa from Ford to NetFlix, Wal-Mart to Zappos What you can learn from the world's greatest businesses: from legendary startups to extraordinary turnarounds! Crucial takeaways from the experiences of McDonald's, Home Depot, Zappos, Wal-Mart, Oprah (Harpo), Ford, NetFlix, UPS, Lego, Intuit, and many others. "From world-renowned business profilers New Word City and Nancy F. Koehn." Included in this collection: "How McDonald's Got Its Groove Back" (New Word City) "Undoing Home Depot's Demolition" (New Word City) "How Zappos Shoes In Success" (New Word City) "Sam Walton's Way" (New Word City) "Oprah (Brand) Renew" (Nancy F. Koehn) "Henry Ford's Way" (New Word City) "How UPS Delivers Again and Again" (New Word City) "How Netflix Produces Happy Endings" (New Word City) "How JetBlue Got Its Wings Back" (New Word City) "Bill Walsh's Winning Ways" (New Word City) "How Kraft Crafted a Comeback" (New Word City) "Ray Kroc's Way" (New Word City) "How Lego Built a Comeback" (New Word City) "How Intuit Turned Feedback into a Comeback" (New Word City)"