Customer Service Action Plan Instructor Guide PDF Download

Author: Sharon Wulf
Publisher: Human Resource Development
ISBN: 0874259045
Category :
Languages : en
Pages : 49

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Book Description

Author: United States. Department of Education
Publisher:
ISBN:
Category : Customer relations
Languages : en
Pages : 20

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Book Description

Author: United States. Dept. of Education
Publisher:
ISBN:
Category : Customer relations
Languages : en
Pages : 20

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Book Description

Author: United States. Department of Education
Publisher:
ISBN:
Category : Customer relations
Languages : en
Pages : 12

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Book Description

Author: Terry Gillen
Publisher: Human Resource Development
ISBN: 9780874251937
Category : Consumer satisfaction
Languages : en
Pages : 584

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Book Description
Be ready to respond to customer service moments of truth by ensuring that customer service staff have the core skills they need. These 20 ready-to-use training workshops include detailed trainers notes,slides, and handouts. All materials are fully reproducible.

Author: United States. Department of Education
Publisher:
ISBN:
Category : Customer relations
Languages : en
Pages : 56

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Book Description

Author: Lunch Bag Learning
Publisher:
ISBN: 9781958382233
Category :
Languages : en
Pages : 0

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Book Description
Company trainers work hard to develop employee skills that positively affect the business. Take advantage of our ready-to-use customer service lesson that helps drive the right behaviors to support both the needs of your customers and your company. Use our CARES Model to institute best practices that increase customer satisfaction. Teach others how to turn challenging customer situations around for positive, productive results.This trainer guide provides tips and pointers for teaching an exceptional customer service training session with ready-to-use individual and team activities that drive the learning home. At Lunch Bag Learning¿ we provide content for bite-size employee training in two-, three-, or four-hour lengths delivered by you. Add our hands-on lessons to your company's learning and development program to build employee skills and achieve success. Lunch Bag Learning¿ lessons provide fundamental business skills training designed with team building in mind. Student Manual sold separately.

Author: United States. Department of Education
Publisher:
ISBN:
Category : Customer relations
Languages : en
Pages : 18

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Book Description

Author:
Publisher:
ISBN:
Category : Government publications
Languages : en
Pages : 88

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Book Description

Author: Gerard Assey
Publisher: Gerard Assey
ISBN:
Category : Business & Economics
Languages : en
Pages : 133

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Book Description
‘Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence.’ is a comprehensive book designed to empower help desk professionals, customer service representatives, and CS Engineers with the essential skills needed for success in personal, telephone, and internet interactions. From the significance of first impressions to the intricacies of complaint handling, the book explores the art of customer service. It emphasizes the human element, going beyond technicalities to cultivate a customer-centric mindset. Readers will discover practical insights, real-world examples, and actionable strategies to enhance their communication, problem-solving, and stress management abilities. Through a structured approach, the book provides tools, action plans, and a commitment to continuous improvement, fostering a culture of excellence. This guide is a roadmap for individuals seeking to not only meet but exceed customer expectations, ultimately contributing to the success of their teams and organizations. The Book covers: Preface Crafting Lasting Impressions in Customer Service The Importance of Customer Service Key Benefits of Providing Excellent Customer Service The Roles, Responsibilities & Functions of a HELP DESK Professional KEY Attributes, Traits and Qualities of Help Desk Professionals Telephone Techniques and Skills Pre-Call Planning and Preparation During the Call: Steps to a Professional Service Call Effective Questioning and Listening Skills Open-ended Questions to get to the Root of Issues in Various Categories of Industries Steps to be a Good Listener Handling Complaints and Angry Customers Resolving Complaints Effectively Empowering Frontline Staff to Resolve Issues Personal (Face to Face) Interaction Ensuring Proper Grooming and Presenting a Professional Image Customer Care Skills Internet Interaction (Email) Professional DO’s & DON’T’s of Emailing Continuous Improvement and Teamwork Coping with Stress in the Service Industry Teamwork in Customer Service Understanding Customer Behavior A Personality Assessment for Customer Service Staff Identifying Different Customer Types Managing Difficult People and Sensitive Situations Understanding Users and Categorizing Them Typical Incident Management Process Implementing a Successful Help Desk Skills Initiative: Action Plan Empowering Help Desk Professionals for Excellence in Customer Service Conclusion: Elevating Your Helpdesk Journey About the Author