Author: Andrea E. CaroPublisher:
ISBN:
Category : Computer software industry
Languages : en
Pages : 90
Book Description
Customer Satisfaction in the Computer Software Industry
Author: Andrea E. CaroPublisher:
ISBN:
Category : Computer software industry
Languages : en
Pages : 90
Book Description
An Inquiry Into the Customer Satisfaction Levels of the Small Computer Industry
Author: Thomas O. CookHardware and Software Customer Satisfaction in Japan
Author: Michael A. CusumanoPublisher: Forgotten Books
ISBN: 9780243217632
Category : Reference
Languages : en
Pages : 40
Book Description
Excerpt from Hardware and Software Customer Satisfaction in Japan: A Comparison of U. S. And Japanese Vendors Four companies dominated these sectors and the industry overall: Fujitsu, ibm, Hitachi, and nec. Japanese vendors dominated each individual industry segment, except for financial customers, where ibm was the market leader and u.s. Firms held 53% of placements by value versus 47. About the Publisher Forgotten Books publishes hundreds of thousands of rare and classic books. Find more at www.forgottenbooks.com This book is a reproduction of an important historical work. Forgotten Books uses state-of-the-art technology to digitally reconstruct the work, preserving the original format whilst repairing imperfections present in the aged copy. In rare cases, an imperfection in the original, such as a blemish or missing page, may be replicated in our edition. We do, however, repair the vast majority of imperfections successfully; any imperfections that remain are intentionally left to preserve the state of such historical works.
Client-Centered Software Development
Author: Allen B. TuckerPublisher: CRC Press
ISBN: 0429014406
Category : Computers
Languages : en
Pages : 369
Book Description
Client-Centered Software Development: The CO-FOSS Approach introduces a method to creating a customized software product for a single client, either from scratch or by reusing open source components. The clients are typically non-profit humanitarian, educational, or public service organizations. This approach has been used in undergraduate courses where students learn the principles of software development while implementing a real-world software product. This book provides instructors, students, clients, and professional software developers with detailed guidance for developing a new CO-FOSS product from conceptualization to completion. Features Provides instructors, students, clients, and professional software developers with a roadmap for the development of a new CO-FOSS product from conceptualization to completion Motivates students with real-world projects and community service experiences Teaches all elements of the software process, including requirements gathering, design, collaboration, coding, testing, client communication, refactoring, and writing developer and user documentation Uses source code that can be reused and refitted to suit the needs of future projects, since each CO-FOSS product is free and open source software Provides links to a rich variety of resources for instructors and students to freely use in their own courses that develop new CO-FOSS products for other non-profits.
The Customer-Driven Playbook
Author: Travis LowdermilkPublisher: "O'Reilly Media, Inc."
ISBN: 1491981245
Category : Business & Economics
Languages : en
Pages : 254
Book Description
Despite the wide acceptance of Lean approaches and customer-development strategies, many product teams still have difficulty putting these principles into meaningful action. That’s where The Customer-Driven Playbook comes in. This practical guide provides a complete end-to-end process that will help you understand customers, identify their problems, conceptualize new ideas, and create fantastic products they’ll love. To build successful products, you need to continually test your assumptions about your customers and the products you build. This book shows team leads, researchers, designers, and managers how to use the Hypothesis Progression Framework (HPF) to formulate, experiment with, and make sense of critical customer and product assumptions at every stage. With helpful tips, real-world examples, and complete guides, you’ll quickly learn how to turn Lean theory into action. Collect and formulate your assumptions into hypotheses that can be tested to unlock meaningful insights Conduct experiments to create a continual cadence of learning Derive patterns and meaning from the feedback you’ve collected from customers Improve your confidence when making strategic business and product decisions Track the progression of your assumptions, hypotheses, early ideas, concepts, and product features with step-by-step playbooks Improve customer satisfaction by creating a consistent feedback loop
The Business Value of Software
Author: Michael D. S. HarrisPublisher: CRC Press
ISBN: 1351651501
Category : Business & Economics
Languages : en
Pages : 285
Book Description
In business, driving value is a key strategy and typically starts at the top of an organization. In today’s digital age, driving software value is also an important, and often overlooked, key strategy. Executives, and the corporate board, need to expect the highest level of business value from the software the organization is developing, buying, and selling. In today’s digital transformation marketplace, it is imperative that organizations start driving business value from software development initiatives. For many years, the cost of software development challenged organizations with questions such as: How do we allocate software development costs? Should these costs be considered an overhead expense? Are we getting the most value possible for our investment? A fundamental problem has been built into these questions – the focus on cost. In almost every other part of the organization, maximizing profit or, in the case of a not-for-profit, maximizing the funds available, provides a clear focus with metrics to determine success or failure. In theory, simply aligning software spending with the maximizing profit goals should be sufficient to avoid any questions about value for money. Unfortunately, this alignment hasn’t turned out to be so simple, and the questions persist, particularly at the strategic or application portfolio level. In this book, Michael D.S. Harris describes how a software business value culture—one where all stakeholders, including technology and business—have a clear understanding of the goals and expected business value from software development. The book shows readers how they can transform software development from a cost or profit center to a business value center. Only a culture of software as a value center enables an organization to constantly maximize business value flow through software development. If your organization is starting to ask how it can change software from a cost-center to a value-center, this book is for you.
Effects of customer satisfaction on the company's sales success
Author: Andreas DeptollaPublisher: GRIN Verlag
ISBN: 3638248720
Category : Computers
Languages : en
Pages : 30
Book Description
Intermediate Diploma Thesis from the year 2003 in the subject Computer Science - Commercial Information Technology, grade: 1,7 (A-), University of Applied Sciences Bergisch Gladbach (University of Applied Sciences for Economics), language: English, abstract: The following report describes the theoretical context of customer satisfaction, different methods of measuring customer satisfaction and the process and results of XYZ (thereafter called XY) customer satisfaction survey. The results of this analysis support the management in improving cooperation with customers by pointing out strengths, weaknesses and general tendencies of their business relationship.
A Practical Approach to Software Quality
Author: Gerard O'ReganPublisher: Springer Science & Business Media
ISBN: 0387224548
Category : Computers
Languages : en
Pages : 298
Book Description
A brief but comprehensive introduction to the field and pragmatic guidance on the implementation of a sound quality system in the organization. It provides an enhanced knowledge of software inspections, metrics, process involvement, assessment of organization, problem solving, customer satisfaction surveys, the CMM, SPICE, and formal methods. Sample material on software inspections, metrics, and customer satisfaction can be adapted by readers to their respective organizations. In addition, readers will gain a detailed understanding of the principles of software quality management and software process improvement. Concepts can then be readily applied to assist improvement programs within organizations.
Official Gazette of the United States Patent and Trademark Office
Author: Competitiveness of the U.S. Software Industry
Author: United States. Congress. Senate. Committee on Commerce, Science, and TransportationPublisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 112
Book Description