Customer Processes in Business-to-Business Service Transactions PDF Download

Author: Janine Frauendorf
Publisher: Springer Science & Business Media
ISBN: 3835094475
Category : Business & Economics
Languages : en
Pages : 314

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Book Description
Janine Frauendorf analyzes how customer processes can be used to optimize the overall service process. Her focus is on the service blueprint: Originally a tool for the design and optimization of the service operator’s internal process, it is now extended taking into account the customer process aspect. She presents significant implications for services research and helpful suggestions for business practice.

Author: R. Meersman
Publisher: Springer Science & Business Media
ISBN: 3540204946
Category : Business & Economics
Languages : en
Pages : 1090

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Book Description
This book constitutes the joint refereed proceedings of six international workshops held as part of OTM 2003 in Catania, Sicily, Italy, in November 2003. The 80 revised full workshop papers presented together with various abstracts and summaries were carefully reviewed and selected from a total of 170 submissions. In accordance with the workshops, the papers are organized in topical main sections on industrial issues, human computer interface for the semantic Web and Web applications, Java technologies for real-time and embedded systems, regulatory ontologies and the modelling of complaint regulations, metadata for security, and reliable and secure middleware.

Author: Himss
Publisher: CRC Press
ISBN: 1498772420
Category : Business & Economics
Languages : en
Pages : 426

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Book Description
This significantly expanded and newest edition of the bestselling HIMSS Dictionary of Health Information Technology Terms, Acronyms, and Organizations has been developed and extensively reviewed by more than 50 industry experts. The fourth edition of this dictionary serves as a quick reference for students, health information technology professionals and healthcare executives to better navigate the ever-growing health IT field. This valuable resource includes more than 3000 definitions, 30 new organizations and 76 new references. Definitions of terms for the information technology and clinical, medical and nursing informatics fields are updated and included. This fourth edition also includes an acronyms list with cross references to current definitions, new word-search capability, and a list of health IT-related associations and organizations, including contact information, mission statements and web addresses. Academic and certification credentials are also included. HIMSS North America, a business unit within HIMSS, positively transforms health and healthcare through the best use of information technology in the United States and Canada. As a cause-based non-profit, HIMSS North America provides thought leadership, community building, professional development, public policy, and events. HIMSS North America represents 64,000 individual members, 640 corporate members, and over 450 non-profit organizations. Thousands of volunteers work with HIMSS to improve the quality, cost-effectiveness, access, and value of healthcare through IT. HIMSS Vision Better health through information technology. HIMSS Mission Globally, lead endeavors optimizing health engagements and care outcomes through information technology.

Author: Dwight Deugo
Publisher: Cambridge University Press
ISBN: 9780521648240
Category : Computers
Languages : en
Pages : 462

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Book Description
The support of Java Report by the pioneers of the language has always made it the source for Java development. From the very beginnings of Java, Java Report was there, examining each new aspect of the language with a clear independent eye. Now, Dwight Deugo, the editor of Java Report, has gathered the most important articles from the first year of the magazine. Written by a savvy Who's Who of industry experts, Java Gems covers today's most important aspects of Java development. Top writers and developers walk you through the topic areas that are essential to today's Java developers, including multitasking, design patterns, class libraries, persistence, distributed computing, and Java vs C++.

Author: Basem El-Haik
Publisher: John Wiley & Sons
ISBN: 0470047712
Category : Technology & Engineering
Languages : en
Pages : 400

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Book Description
This is the first book to completely cover the whole body of knowledge of Six Sigma and Design for Six Sigma with Simulation Methods as outlined by the American Society for Quality. Both simulation and contemporary Six Sigma methods are explained in detail with practical examples that help understanding of the key features of the design methods. The systems approach to designing products and services as well as problem solving is integrated into the methods discussed.

Author: Claudia Imhoff
Publisher: Wiley
ISBN: 9780471319818
Category : Computers
Languages : en
Pages : 516

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Book Description
Strategies for leveraging information technologies to improve customer relationships With E-business comes the opportunity for companies to really get to know their customers--who they are and their buying patterns. Business managers need an integrated strategy that supports customers from the moment they enter the front door--or Web site--right through to fulfillment, support, and promotion of new products and services. Along the way, IT managers need an integrated set of technologies--from Web sites to databases and data mining tools--to make all of this work. This book shows both IT and business managers how to match business strategies to the technologies needed to make them work. Claudia Imhoff helped pioneer this set of technologies, called the Corporate Information Factory (CIF). She and her coauthors take readers step-by-step through the process of using the CIF for creating a customer-focused enterprise in which the end results are increased market share and improved customer satisfaction and retention. They show how the CIF can be used to ensure accuracy, identify customer needs, tailor promotions, and more.

Author: Luis M. Camarinha-Matos
Publisher: Springer Science & Business Media
ISBN: 1402078331
Category : Computers
Languages : en
Pages : 335

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Book Description
A research agenda for collaborative networks Purpose. Many practical application experiments and pilot cases nowadays provide evidence on what works and what still remains as a challenge for collaborative networked organizations (CNOs). The fast evolution of the information and communication technologies and in particular the so-called Internet technologies, also represents an important motivator for the emergence of new forms of collaboration. However, most efforts in this area are highly fragmented, considering only some partial facets and not a holistic perspective that would be required. We are therefore at a point in which it is necessary to define much more consolidated and sustainable research strategies for a second phase of research and development in this area. This book addresses the main disciplines involved in CNOs. It further synthesizes the views and opinions expressed by a large number of visionaries from the main disciplines involved in CNOs, and offers a comprehensive set of recommendations for the establishment of a research agenda on collaborative networks. As recognized experts in their specific areas, different authors in this book have presented work that is backed by a large number of research results, each focusing on specific facets of collaborative networks, and coming out of a large number of international and national projects.

Author: Sople, Vinod V.
Publisher: PHI Learning Pvt. Ltd.
ISBN: 812035236X
Category : Business & Economics
Languages : en
Pages : 318

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Book Description
The book, in its new edition, continues to present the fundamental concepts of Business Process Outsourcing (BPO) and its applications in Indian industry. Divided into 19 chapters, the book offers a strategic framework for BPO management which is crucial for creating competitive advantage for a business enterprise. In the Second Edition, three new chapters on BPO Analytics, Outsourcing in Cloud Environment and BPO Transformation Strategy and an appendix on Sample Contract-Outsourcing Services have been introduced. Further, the book has been enriched with latest updates in the form of tables and exhibits in almost all the chapters. Chapter-end questions help in easy comprehension of the underlying principles.

Author: David Targett
Publisher: Routledge
ISBN: 0750639512
Category : Business & Economics
Languages : en
Pages : 334

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Book Description
This text examines the impact of new IT initiatives from the business angle. The case material is derived from the year's best research projects from five leading UK business schools - Bath, Cranfield, Imperial College, Manchester and Warwick.

Author: Julio Ponce
Publisher: BoD – Books on Demand
ISBN: 390261353X
Category : Computers
Languages : en
Pages : 404

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Book Description
This book presents four different ways of theoretical and practical advances and applications of data mining in different promising areas like Industrialist, Biological, and Social. Twenty six chapters cover different special topics with proposed novel ideas. Each chapter gives an overview of the subjects and some of the chapters have cases with offered data mining solutions. We hope that this book will be a useful aid in showing a right way for the students, researchers and practitioners in their studies.