Customer Development of Effective Performance Indicators in Local and State Level Public Administration PDF Download

Author: Rebekah Schulz
Publisher: Emerald Group Publishing
ISBN: 1839821485
Category : Business & Economics
Languages : en
Pages : 168

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Book Description
This book is the first to offer a structured process which enables public organisations and their communities to jointly develop performance indicators for the public organisation's operations, enabling communities to determine performance indicators that are highly relevant and contextually useful.

Author: Rebekah Schulz
Publisher: Emerald Group Publishing
ISBN: 1839821507
Category : Business & Economics
Languages : en
Pages : 116

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Book Description
This book is the first to offer a structured process which enables public organisations and their communities to jointly develop performance indicators for the public organisation's operations, enabling communities to determine performance indicators that are highly relevant and contextually useful.

Author: David Parmenter
Publisher: John Wiley & Sons
ISBN: 0470944544
Category : Business & Economics
Languages : en
Pages : 336

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Book Description
Winning techniques and strategies for nonprofits and government agencies in creating successful and critical key performance indicators By exploring measures that have transformed businesses, David Parmenter has developed a methodology that is breathtaking in its simplicity and yet profound in its impact. Key Performance Indicators for Government and Nonprofit Agencies: Implementing Winning KPIs is a proactive guide representing a significant shift in the way KPIs are developed and used, with an abundance of implementation tools for government agencies and nonprofit groups. Implementation variations and short cuts for government and not-for-profit organizations How to brainstorm performance measures Templates for reporting performance measures A resource kit for a consultant who is acting as a coach / facilitator to the in-house project team Also by David Parmenter: Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, Second Edition Filled with numerous case studies and checklists to help readers develop their KPIs, this book shows government agencies and nonprofits how to select and implement winning key performance indicators to ensure that their performance management initiatives are successful.

Author: Marc Holzer
Publisher: CRC Press
ISBN: 1482277077
Category : Political Science
Languages : en
Pages : 1324

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Book Description
Anyone hoping to improve teamwork, performance, and budgeting, training, and evaluation programs in their organization should look no further. Completely revised, Public Productivity Handbook, Second Edition defines the role of leadership, dimensions of employee commitment, and multiple employee-organization based relationships for effective intern

Author: Neil Carter
Publisher: Routledge
ISBN: 1134813643
Category : Medical
Languages : en
Pages : 222

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Book Description
Throughout the 1980s the British Civil Service devoted much time and energy developing indicators to measure the performance of government. Never before had so much stress been placed on accountability and performance; a trend which will be reinforced as government continues to devolve activities to agencies and looks for methods to assess their performance. How Organisations Measure Success analyses existing methods from their origins in the 1960s to their revival in the 1980s as part of the Financial Management Initiative and its apotheosis in the 1990s Next Steps Initiative. How Organisations Measure Success reports on two years of field research funded by the Economic and Social Research Council and will be of great interest to students of social policy and public administration as well as professionals working in government and public sector management.

Author: Robert Dibie
Publisher: Routledge
ISBN: 1351760378
Category : Political Science
Languages : en
Pages : 248

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Book Description
This title was first published in 2003. How was public policy and economic development in Nigeria affected under the period of military control between 1966 and 1999? What is the nature and scale of change that Nigeria will have to undergo in order to achieve its current development goals? Initially providing a history of Nigeria along with a framework for understanding the nature, scope and magnitude of the military and public management problems within the country, this timely and rewarding book addresses both of these questions. It analyzes the institutions that make and implement public policy in the Nigerian political arena, and examines the route that Nigeria could take in order to enhance its public management capacities. Although the specific focus is on Nigeria, the mode of analysis used is transferable to a wide variety of developing nations. The book will foster an understanding among scholars, development planners, military officers and policy makers of the tasks and challenges facing Nigeria and many sub-Saharan African nations in the twenty-first century.

Author: Douglas J. Besharov
Publisher: Oxford University Press
ISBN: 0190646055
Category : Business & Economics
Languages : en
Pages : 361

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Book Description
This volume spotlights recent advances in the worldwide use of quantitative performance measures in the public sector, especially approaches that incorporate program evaluation techniques. Chapters include single-country case studies, multi-country comparisons, and thoughtful essays on the challenges of making performance measurement and management work in diverse settings.

Author:
Publisher:
ISBN: 9789264142268
Category : Administrative agencies
Languages : en
Pages : 92

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Book Description
"This paper is concerned with performance measurement. It aims at assembling and analysing information on how Member countries are approaching performance measurement and at highlighting good practice. Examines performance measurement in both setting of targets and review of performance. Focuses on performance measurement through the use of performance measures or indicators. It does not cover performance measurement in terms of in-depth programme evaluation, although the relationship between performance measures or indicators and such evaluation is discussed." -- Introduction.

Author: Harry P Hatry
Publisher: Rowman & Littlefield
ISBN: 1493083031
Category : Political Science
Languages : en
Pages : 343

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Book Description
Long before reinventing government came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This comprehensive guidebook synthesizes more than two decades of Harry Hatry's groundbreaking work. It covers every component of the performance measurement process, from identifying the program’s mission, objectives, customers, and trackable outcomes to finding the best indicators for each outcome, the sources of data, and how to collect them. Hatry explains how to select indicator breakouts and benchmarks for comparison to actual values, and describes numerous uses for performance information. Since the publication of the first edition in 1999, the use of performance measurement has exploded at all levels of U.S. government, in nonprofit agencies, and around the world. The new edition has been revised and expanded to address recent developments in the field, including the increased availability of computer technology in collecting and presenting information, the movement to use outcome data to improve services, and the quality control issues that have emerged as data collection has increased. It is an indispensable handbook for newcomers and an important resource for experienced managers looking to improve their use of outcome data.

Author: B Guy Peters
Publisher: SAGE
ISBN: 1446268918
Category : Political Science
Languages : en
Pages : 817

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Book Description
The original Handbook of Public Administration was a landmark publication, the first to provide a comprehensive and authoritative survey of the discipline. The eagerly-awaited new edition of this seminal international handbook continues to provide a complete review and guide to past and present knowledge in this essential field of inquiry. Assembling an outstanding team of scholars from around the world, the second edition explores the current state-of-the-art in academic thinking and the current structures and processes for the administration of public policy. The second edition has been fully revised and updated, with new chapters that reflect emerging issues and changes within the public sector: - Identifying the Antecedents in Public Performance - Bureaucratic Politics - Strategy Structure and Policy Dynamics - Comparative Administrative Reform - Administrative Ethics - Accountability through Market and Social Instruments - Federalism and intergovernmental coordination. A dominant theme throughout the handbook is a critical reflection on the utility of scholarly theory and the extent to which government practices inform the development of this theory. To this end it serves as an essential guide for both the practice of public administration today and its on-going development as an academic discipline. The SAGE Handbook of Public Administration remains indispensable to the teaching, study and practice of public administration for students, academics and professionals everywhere.