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Author: Barbara J. Hateley Publisher: Berrett-Koehler ISBN: 9781583760802 Category : Business & Economics Languages : en Pages : 41
Book Description
Customer at the Crossroads offers a humorous and entertaining way to reinforce some key customer service values. The moral of this simple, elegant story has the power to transform both people and organizations. The booklet concludes with a series of thought-provoking questions, making it a perfect vehicle for team discussions or reading groups.
Author: Barbara J. Hateley Publisher: Berrett-Koehler ISBN: 9781583760802 Category : Business & Economics Languages : en Pages : 41
Book Description
Customer at the Crossroads offers a humorous and entertaining way to reinforce some key customer service values. The moral of this simple, elegant story has the power to transform both people and organizations. The booklet concludes with a series of thought-provoking questions, making it a perfect vehicle for team discussions or reading groups.
Author: Andrew Mark Cuomo Publisher: Random House Digital, Inc. ISBN: Category : Current Events Languages : en Pages : 328
Book Description
An array of leading Democrats, Republicans, and independent thinkers provide a road map for America's political future. America is at a turning point. For the first time in history, the United States is the world's lone superpower--in Andrew Cuomo's words, "both the tamer and target of an unstable world." New technology and the omnipresent media have transformed the way we do everything, from amassing wealth to practicing politics. Simultaneously, the U.S. economy is in a shambles, with the largest federal budget deficit in our history. The coming octogenarian boom promises to put the greatest strain on federal government resources the United States has ever known, and America is faced with new security threats and diplomatic crises daily. The success of our nation in the coming decades will depend on how our elected leaders respond to these challenges. Can the Democrats, divided and ineffectual since well before the crushing defeats of 2002, revitalize their agenda, forge a meaningful message, and end the Republican stranglehold on the federal government? Can Republicans, fresh from new victories, build on their successes? And how will a younger generation, largely alienated from both parties but often intensely political, articulate its desires in the years ahead? The writers invited by Andrew Cuomo to contribute to this landmark book, a who's who of American leadership, address these and other pressing questions of our political life. At once a diagnosis and a call to arms, Crossroads will set the terms of political debate as America moves forward.
Author: Skyy Publisher: National Geographic Books ISBN: 1601623275 Category : Fiction Languages : en Pages : 0
Book Description
Skyy takes readers on another wild ride with former college friends Denise, Lena, and Cooley. These women still have the heart and the drama, but now they're all grown up. Denise, the sexy star basketball player, has recovered from the injuries she suffered during the incident with crazy stalker girl Rhonda. She is off to New York to follow her basketball dreams, with her true love Lena not far behind, only to hit a bump in the road. Lena is off to New York to get hers. You have to admire that in a woman--maybe. Life with a female basketball star can bring its own set of complications, especially if you haven't been able to make up your mind. Cooley is finally far away from Memphis and all its heartache. There is nothing to remind her of her past--except for the huge scar across her face. Have all of her past transgressions finally robbed her of her swagger? Can she handle the women, or even the job for that matter, without being the Cooley we all once knew and loved? Denise, Lena, and Cooley have come to the Crossroads. Where will they lead?
Author: Paul Levesque Publisher: Berrett-Koehler Publishers ISBN: 9781576752296 Category : Family & Relationships Languages : en Pages : 2486
Book Description
A dreamer's guide to turning fantasies into reality teaches five "macroskills"--Aspiration, motivation, projection, inclusion, and application--required to achieve dreams in the real world.
Author: Publisher: Information Gatekeepers Inc ISBN: Category : Languages : en Pages : 20
Author: United States. Congress. House. Committee on Natural Resources. Task Force on Bonneville Power Administration Publisher: ISBN: Category : Business & Economics Languages : en Pages : 68
Author: Daniel Mark Fogel Publisher: State University of New York Press ISBN: 143844494X Category : Education Languages : en Pages : 370
Book Description
President Lincoln signed the Morrill Land-grant Act in 1862, launching a nationwide project in public higher education that would build democracy, prosperity, and competitiveness to levels undreamed of 150 years ago. As student costs skyrocket, driven by steep drops in public funding, the viability of that project, like the nation itself, is under threat. In Precipice or Crossroads? top experts in higher education address a broad range of issues central to the question of whether the quality of these institutions—and of American life and democracy—can be sustained.
Author: Barbara J. Hateley
Author: Barbara J. Hateley
Author: Andrew Mark Cuomo
Author: Jonathan Franzen
Author: Skyy
Author: Paul Levesque
Author: 
Author: United States. Congress. House. Committee on Natural Resources. Task Force on Bonneville Power Administration
Author: 
Author: Daniel Mark Fogel
Author: