Creating A Performance Based Culture In Your Workplace PDF Download

Author: Brice Alvord
Publisher: Lulu.com
ISBN: 1105576078
Category : Business & Economics
Languages : en
Pages : 361

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Book Description
Creating a Performance Based Culture in your workplace is a nuts and bolts approach to planning and implementing a performance based continuous improvement program for your facility. It shows you how to incorporate strategic planning and business needs analysis into a strong program that addresses your business needs and related performance issues. It shows you how to create a strong business case for change and how to create structured on job training designed to carryout that business case. Filled with illustrations, charts and procedures. Includes state of the art tools to help improve your organization's performance and improve your bottom line.

Author: Kim Malone Scott
Publisher: Macmillan
ISBN: 1760553026
Category : Business & Economics
Languages : en
Pages : 375

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Book Description
Radical Candor is the sweet spot between managers who are obnoxiously aggressive on the one side and ruinously empathetic on the other. It is about providing guidance, which involves a mix of praise as well as criticism, delivered to produce better results and help employees develop their skills and boundaries of success. Great bosses have a strong relationship with their employees, and Kim Scott Malone has identified three simple principles for building better relationships with your employees: make it personal, get stuff done, and understand why it matters. Radical Candor offers a guide to those bewildered or exhausted by management, written for bosses and those who manage bosses. Drawing on years of first-hand experience, and distilled clearly to give actionable lessons to the reader, Radical Candor shows how to be successful while retaining your integrity and humanity. Radical Candor is the perfect handbook for those who are looking to find meaning in their job and create an environment where people both love their work, their colleagues and are motivated to strive to ever greater success.

Author: S. Chris Edmonds
Publisher: John Wiley & Sons
ISBN: 1118947320
Category : Business & Economics
Languages : en
Pages : 276

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Book Description
An organizational "North Star," codifying valued behaviors for optimal performance The Culture Engine shows leaders how to create a high performing, values aligned culture through the creation of an organizational constitution. With practical step-by-step guidance, readers learn how to define their organization's culture, delineate the behaviors that contribute to greater performance and greater engagement, and draft a document that codifies those behaviors into a constitution that guides behavior towards an ideal: a safe, inspiring workplace. The discussion focuses on people, including who should be involved at the outset and how to engage employees from start to finish, while examples of effective constitutions provide guidance toward drafting a document that can actualize an organization's potential. Culture drives everything that happens in an organization day to day, including focus, priorities, and the treatment of employees and customers. A great culture drives great performance, and can help attract and retain great talent. But a great culture isn't something that evolves naturally. The Culture Engine is a guide to strategically planning a culture by compiling the company's guiding principles and behaviors into an organizational constitution. Decide which behaviors and attitudes are desired in the organization Secure leader commitment to planning, drafting, and implementing the document Learn the most effective way to socialize the draft statement and get everyone on board Model desired behaviors to boost employee engagement throughout the process Organizational culture is not an amorphous thing – it comes down from the top, inspired and exemplified by the leadership. It can steer a company up or down, keep it on mission or force it off-course. For an organization to fulfill its potential, the culture must be on-point, truly reflecting the heart of the company from leaders to team members across the company. The Culture Engine helps leaders define the playing field, pushing performance to the next level.

Author: Irial O'Farrell
Publisher:
ISBN: 9781838073114
Category : Business & Economics
Languages : en
Pages : 178

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Book Description
Which camp do you fall into - those that love performance objective setting time or those that loathe it? If you selected the "Love it" camp, I'm delighted for you and your team and the only thing I can add is that, if you decide to read this book, you'll pick up some useful tips to help you finesse your objective setting approach. If you selected the "loathe it" camp, then you need this book. Why? SMART Objective Setting for Managers sets out the 4 main challenges managers struggle with: 1.Defining the desired outcomes of performance 2.Diagnosing team members' individual starting points 3.Defining tangible objectives for "soft" behavioural performance issues 4.Understanding what can go wrong in the communication process, when agreeing objectives.The book unpacks each of these challenges, using SMART, while prompting you to reflect on how effective your usual approach is. The book provides practical tools and techniques for you to test, so that you maximise the likelihood of increased performance - the individual's, the team's and yours. What makes me so sure? From 10-years-experience of directly managing teams and 20+ years of developing managers, I've observed the barriers that unintentionally arise in the Objective Setting Process. Through delivering SMART Objective Setting workshops, designing and implementing Performance Management Processes, and coaching leaders through the process of developing High Performance teams, I have tested my theories and solutions and clients have seen increased engagement and performance. This is particularly so in the area of behavioural objectives. You know, those behavioural issues, such as poor communication or lack of judgement, that negatively impact performance but are hard to articulate. How do you set a tangible objective around "influencing skills"? This book explains how to do just that and gives you the tools to diagnose what might be going on behind the behavioural performance. Editorial Reviews of SMART Objective Setting for Managers"I'm not typically a fan of management type books and the only other one I remember liking was Heart of Change by Kotter so this book is in good company. I found that it gained momentum for me the further into it I got. I reckon that's because of my own blasé assumption that I know this stuff already. Chapter 8 really spoke to me and I could see how the strings of the earlier chapters were pulled together here. I think this book might have even convinced me to alter my approach to goal setting."Paul Clements, Head of Change, Release, Transition and Configuration Management "Why was this book not written years ago! As leaders, we make too many assumptions and this results in frustration. This book explains the dynamics of what goes on between two people and what can go wrong! It highlights the learning points through stories. It made me stand back and think about my approach and what can be done differently. Well done."Brendan O'Donovan, Managing Partner, DFMG Solicitors

Author: Shane Green
Publisher: John Wiley & Sons
ISBN: 1119405726
Category : Business & Economics
Languages : en
Pages : 224

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Book Description
HACK YOUR WORKPLACE CULTURE FOR GREATER PROFITS AND PRODUCTIVITY "I LOVE THIS BOOK!" —CHESTER ELTON, New York Times bestselling author of All In and What Motivates Me "When companies focus on culture, the positive effects ripple outward, benefiting not just employees but customers and profits. Read this smart, engaging book if you want a practical guide to getting those results for your organization." —MARSHALL GOLDSMITH, executive coach and New York Times bestselling author "Most books on customer service and experience ask leaders to focus on the customer first. Shane turns this notion on its head and makes a compelling case why leaders need to make 'satisfied employees' the priority." —LISA BODELL, CEO of Futurethink and author of Why Simple Wins "This is a must read for anyone in a customer service-centric industry. Shane explains the path to creating both satisfied customers and satisfied employees." —CHIP CONLEY, New York Times bestselling author and hospitality entrepreneur The question is not, "does your company have a culture?" The question is, "does your company have a culture that fosters outstanding customer experiences, limits employee turnover, and ensures high performance?" Every executive and manager has a responsibility to positively influence their workplace culture. Culture Hacker gives you the tools and insights to do it with simplicity and style. Culture Hacker explains: Twelve high-impact hacks to improve employee experience and performance How to delight and retain a multi-generational workforce The factors determining whether or not your employees deliver outstanding customer service

Author: Dallas Romanowski
Publisher: Createspace Independent Pub
ISBN: 9781478295921
Category : Business & Economics
Languages : en
Pages : 118

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Book Description
PERFORMANCE CULTURE provides a simplified approach to create a company culture that increases business value, profitability and workplace satisfaction — an approach that has proven to work in the companies we coach. Many of our clients have significantly grown their business by implementing the four elements of Performance Culture. These elements include Effective Leadership, Niche Strategy, People Management and Process Excellence.This book includes a project plan as well as online code to download templates to implement PCS in your company.Our approach to leadership development will help you earn the “will of your team”, communicate clearly and hold your team accountability. The Niche Strategy model will create a Unique Value Proposition and improve your competitive advantage. People Management will define employee expectations for both behavior and performance and includes an organizational structure that rewards star employees. Focus and time management will improve through 90-day plans and weekly leadership team meetings. Process Excellence will help you build a scalable company that consistently delivers quality products and services. The company scorecard will measure key performance indicators and help you identify potential issues before real problems arise.The idea to write this book occurred while I was recapping the success of many of our clients. This discussion took place during the height of the recession that began in 2008. While many companies were struggling, many of our clients were growing. In some cases the growth was amazing (25% to 200% APR).We created a list of our fastest growing clients and included the key elements that were making these companies successful. After completing the list, we looked for common traits among the successful companies. What we found was revealing. While the successful companies were doing many things differently, we did find four common traits. These traits included effective leadership, niche strategies, a great team & workplace (people) and process excellence. The company owners led in a way that earned the will of their team. They hired right, communicated expectations and held team members accountable for results. The companies focused on very specific target markets and offered unique products and services. Their niche strategies enabled them to win and earn higher profit margins. The leaders focused on process excellence and made sure processes were documented, followed and constantly improved.Developing a Performance Culture that produces long-term benefit takes discipline and commitment -- the essential elements required to create good habits. In the book, The Power of Habit: Why We Do What We Do in Life and Business the author, Charles Duhigg, explains how business leaders achieved success by focusing on the patterns that shape every aspect of our lives. The Performance Culture System will show you a set of patterns to achieve success for you and your company. These patterns include:Effective Leadership -- Three rules to become a great leaderNiche Strategy -- Tips on how to create a compelling value proposition and competitive advantagePeople Management -- Simple Human Resource Management methods to hire right and motivate employees to do their bestProcess -- A simplified framework to create a scalable operation that delivers consistency and quality

Author: James L. Heskett
Publisher: FT Press
ISBN: 0132779781
Category : Business & Economics
Languages : en
Pages : 385

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Book Description
The contribution of culture to organizational performance is substantial and quantifiable. In The Culture Cycle, renowned thought leader James Heskett demonstrates how an effective culture can account for 20-30% of the differential in performance compared with "culturally unremarkable" competitors. Drawing on decades of field research and dozens of case studies, Heskett introduces a powerful conceptual framework for managing culture, and shows it at work in a real-world setting. Heskett's "culture cycle" identifies cause-and-effect relationships that are crucial to shaping effective cultures, and demonstrates how to calculate culture's economic value through "Four Rs": referrals, retention, returns to labor, and relationships. This book: Explains how culture evolves, can be shaped and sustained, and serve as the organization's "internal brand." Shows how culture can promote innovation and survival in tough times. Guides leaders in linking culture to strategy and managing forces that challenge it. Shows how to credibly quantify culture's impact on performance, productivity, and profits. Clarifies culture's unique role in mission-driven organizations. A follow-up to the classic Corporate Culture and Performance (authored by Heskett and John Kotter), this is the next indispensable book on organizational culture. "Heskett (emer., Harvard Business School) provides an exhaustive examination of corporate policies, practices, and behaviors in organizations." Summing Up: Recommended. Reprinted with permission from CHOICE, copyright by the American Library Association.

Author: James Heskett
Publisher: Columbia University Press
ISBN: 0231554826
Category : Business & Economics
Languages : en
Pages : 274

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Book Description
There is significant evidence that an effective organizational culture provides a major competitive edge—higher levels of employee and customer engagement and loyalty translate into higher growth and profits. Many business leaders know this, yet few are doing much to improve their organizations’ cultures. They are discouraged by misguided beliefs that an executive’s tenure and an organization’s attention span are too short for meaningful transformation. James Heskett provides a roadmap for achievable and fast-paced culture change. He demonstrates that an effective culture supplies the trust that makes managing change of all kinds easier. It provides a foundation on which changes in strategy can be based, and it’s a competitive edge that can’t easily be hacked or copied. Examining leading companies around the world, Heskett details how organizational culture makes employees more loyal, more productive, and more creative. He discusses how to quantify its effects in order to sell the notion of culture change to the organization and considers how to preserve an organization’s culture in the face of the trend toward remote work hastened by the COVID-19 pandemic. Showing how leadership can bring about significant changes in a surprisingly short time span, Win from Within offers a playbook for developing and deploying culture that enables outsized results. It is a groundbreaking demonstration of organizational culture’s role as a foundation for strategic success—and its measurable impact on the bottom line.

Author: Peter Hawkins
Publisher: McGraw-Hill Education (UK)
ISBN: 0335238971
Category : Psychology
Languages : en
Pages : 218

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Book Description
“Creating a Coaching Culture provides a rich source of knowledge, guidance and experience for anybody involved in the important business of helping drive coaching in organisations. It builds on the Hawkins and Smith seven-step model that we have used to guide our thinking and actions at Ernst & Young. After reading the book I take away a host of ideas and best practice that I will use in the business.” Ian Paterson, Ernst & Young LLP and MD, EMCC UK “Peter Hawkins draws on 30 years of international organizational change consultancy in Creating a Coaching Culture. He offers seven steps, numerous case studies, and his real world experience. Reading this book, it is easy to pinpoint how far along one's organization has moved towards developing a sustainable coaching culture and what the next steps are. Like Peter's other books, Creating a Coaching Culture sits on my desk, not my bookshelf, because of its usefulness, depth of thought, and Peter's expertise.” Catherine Carr, doctoral candidate in Leadership Development and Executive Coaching, Carr & Associates leadership coaching “The book clearly outlines why the creation of a coaching culture is critical to the success of any organisation. More importantly it describes the practical steps required to achieve this success and how you can measure progress and benefits along the journey.” Richard King, Serial NED and Coach, former Deputy Managing Partner for Ernst and Young “In recent years, the concepts of leadership culture and coaching culture have become increasingly intertwined, to the extent that achieving a coaching culture is a common aspiration for organizations of all sizes … Peter Hawkins brings the topic up to date, using multiple case studies and an analytical approach that clarifies the challenges and how to address them.” David Clutterbuck, Visiting Professor, Oxford Brookes & Sheffield Hallam Universities, UK "In this book Peter Hawkins brings together his extensive experience as a business leader, coach, consultant and leadership developer to provide a comprehensive handbook on how to help people, teams and organisational stakeholders learn through the practice of coaching. It will be of benefit not only to those engaged in the people development professions, but also managers and leaders who are looking to enhance the value and potential contribution of their people." Hilary Lines PhD, Executive and Team Coach, UK "This is an eloquently written text that is recommended reading for coaches and mentors working in large organizations, for human resource managers and corporate management teams." EMCC's International Journal "Have just finished reading this it is excellent and like all Peter's books practical but well informed." David Lane How do we create a coaching culture? What will be the benefits for all parties? How can we link it to the performance of our business? How do we calculate the return on investment? How do we make it sustainable? Organizations are investing large sums of money in employing external and internal coaching and are increasingly under pressure to show a demonstrable return on this investment. In this much-needed book, Hawkins gives a well researched and practical answer to the whole question of how you create a ‘coaching culture’ and provides a step-by step guide to implementing this change. The book includes advice for both coaches and HR professionals on: Establishing the right integrated mix of coaching by line managers, internal specialized coaches and external coaches Combining individual and team coaching and connect both to the organizational change agenda Harvesting the organizational learning from the thousands of coaching conversations A coaching style becoming a way of relating internally and externally to all the organization’s stakeholders Case studies show how a wide range of international organizations have developed successful coaching strategies to increase the effectiveness of their businesses. This book will provide you with valuable insights whether you are a coach, an organization consultant, an HR professional or a Chief Executive.

Author: Dave MacLeod
Publisher: John Wiley & Sons
ISBN: 1119764459
Category : Business & Economics
Languages : en
Pages : 53

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Book Description
Find out what your customers and employees are really thinking with this indispensable resource Scaling Conversations: How Leaders Access the Full Potential of People delivers invaluable strategies for how leaders can make their communications more inclusive and access the voices of those employees who rarely feel empowered to speak up. As constituent numbers scale, leaders have traditionally struggled to make communications a conversation with the entire organization, settling instead for small focus groups, talking at people in town halls, and delivering surveys after the fact. The result is exclusive, narrow decision-making that disengages and under-utilizes talent and human capital. And now, as the remote environment grows, the challenge and imperative for engaging conversations on a wider scale is even greater. Scaling Conversations provides the solution. Having led a remote team for over a decade and having worked with thousands of leaders across North America, Dave MacLeod teaches you how to: Scale your business by listening to the voices that really matter Access and maximize the human capital in your organization Make decisions that create unity and move the group forward Decrease employee turnover caused by poor communication Within these pages, you'll learn how to better facilitate conversations with a wider and more representative array of clients and employees, and not just the loudest ones in the town hall meeting or Slack channel. Perfect for any leader who's responsible for understanding what employees are really feeling and thinking, Scaling Conversations also belongs on the bookshelves of anyone who wants to learn how to discover what the “silent majority,” who are often drowned out by the loudest people in the room, actually believes.