Author: Charles A. Cianfrani
Publisher: Quality Press
ISBN: 0873899075
Category : Business & Economics
Languages : en
Pages : 135

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Book Description

Author: Charles A. Cianfrani
Publisher: Quality Press
ISBN: 0873899083
Category : Business & Economics
Languages : en
Pages : 135

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Book Description
This guide is intended to help everyone in a service organization participate in creating and sustaining a foundation of integrity, meet requirements and customer expectations, and support robust processes, to the advantage of everyone in the organization and to each of its customers. It provides a simplified explanation of the clauses of ISO 9001:2015, including: - What’s required - Why to do it - Implementation tips - Questions to ask to assess conformity Also included is a chapter that answers the question “Why do ISO 9001:2015?” and a chapter that summarizes the key differences with past editions of ISO 9001. To assist the user in implementation of QMS processes, this guide also includes a chapter that describes 12 quality tools. For each tool, the authors describe (1) what it is, (2) where it’s used, (3) how it’s done, and (4) cautions to be considered when using the tool. The contents of this book can help organizations save time in achieving compliance with the ISO 9001 requirements and also facilitate effective implementation. This has the potential to lower internal costs and to improve customer satisfaction.

Author: Charles A. Cianfrani
Publisher:
ISBN: 9786000048792
Category : ISO 9001 Standard
Languages : en
Pages : 214

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Book Description

Author: Charles A. Cianfrani
Publisher:
ISBN: 9780873895545
Category : ISO 9001 Standard
Languages : en
Pages : 0

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Book Description

Author: Charles A. Cianfrani
Publisher:
ISBN: 9780873897617
Category : ISO 9001 Standard
Languages : en
Pages : 0

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Book Description
This handy pocket guide gives tools and resources to make ISO 9001 seem like less of a mystery in manufacturing organizations. It explains the essential elements of each clause of the ISO 9001:2008 standard, providing an overview of what each requirement means for your organization and how to carry out the various tasks of those requirements. It's also a simple, inexpensive way to explain ISO 9001 to everyone in an organization, thus helping garner the support critical for any successful ISO 9001 initiative --Book Jacket.

Author: Charles A. Cianfrani
Publisher: ASQ Quality Press
ISBN: 9780873895538
Category : Business & Economics
Languages : en
Pages : 216

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Book Description
Do you need a quick read that will tell you all about the essential elements of each clause of the ISO 9001:2000 standard? Would it help you to have an overview of what each ISO 9001:2000 requirement means that explains how your organization can benefit from implementing them and gives you tips for carrying out that task? Could you garner more support for your ISO 9001 initiatives if you had a simple, inexpensive way to explain it to everyone in your organization? If you answered oYeso to any of these questions, consider Cracking the Case of ISO 9001:2000 today. In this handy pocket guide you will find questions to ask yourself during the compliance process, as well as tools and resources that will make ISO 9001 seem like less of a mystery. Authors West and Cianfrani share their clues from years of investigation to help you solve your ISO 9001:2000 case in a snap. West and Cianfrani recommend this book for individuals who want practical tips on how to implement and maintain compliance efficiently.

Author: John (Jack) E. West
Publisher: Quality Press
ISBN: 0873890744
Category : Business & Economics
Languages : en
Pages : 191

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Book Description
Some organizations just get by. While they may realize some successes over time, they often aren’t traceable to the organization’s quality management system (QMS). Other organizations can trace performance improvements to their QMSs, and therefore are able to sustain and expand upon them. Working from the tenet that performance improvement is too important to be left to chance, the authors of Unlocking the Power of Your QMS have meticulously combed the most fundamental, globally accepted quality standards and criteria, and have culled 12 principles that can serve as a foundation for mature quality management systems. Next, through an assessment by top management, the mission, vision, and business model of the organization are determined and aligned with these 12 principles.West and Cianfrani make the case that “...there is nothing an organization can do that can have more benefit than the development and deployment of its principles.” This book not only convinces you, it provides you with the guidelines you need to dramatically improve performance in your organization.

Author: Dennis R. Arter
Publisher: Quality Press
ISBN: 0873898982
Category : Business & Economics
Languages : en
Pages : 209

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Book Description
This book is intended to help those involved in managing and conducting audits to ISO 9001:2008. It can be used as a guide to establishing a new audit program or for revitalizing one that has been operational for some time. It focuses on achieving an audit program that produces value-adding results for the organization. Arter, Cianfrani, and West, experts in both ISO 9001 and auditing, believe that the art and science of auditing quality management systems that have been designed and implemented following the process approach (the foundation of ISO 9001:2008) is more challenging and interesting than auditing discrete elements to determine whether documented procedures and records exist. Auditing a process-based QMS, or even small elements of such a system, requires auditors to understand and integrate into an audit all aspects of organizational activities, from high-level planning through ensuring that customers are satisfied. The role of auditing is evolving, and the skills and competence required to do it well also must evolve. The contents of this book will help auditors understand their role in the organization and discharge their auditing duties in a way that is challenging to them and contributes to the success of the organization.

Author: Vicky Katsoni
Publisher: Springer
ISBN: 3319477323
Category : Business & Economics
Languages : en
Pages : 502

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Book Description
This book explores the ways in which information and communication technologies (ICTs) offer a powerful tool for the development of smart tourism. Numerous examples are presented from across the entire spectrum of cultural and heritage tourism, including art, innovations in museum interpretation and collections management, cross-cultural visions, gastronomy, film tourism, dark tourism, sports tourism, and wine tourism. Emphasis is placed on the importance of the smart destinations concept and a knowledge economy driven by innovation, creativity, and entrepreneurship. New modes of tourism management are described, and tourism products, services, and strategies for the stimulation of economic innovation and promotion of knowledge transfer are outlined. The potential of diverse emerging ICTs in this context is clearly explained, covering location-based services, internet of things, smart cities, mobile services, gamification, digital collections and the virtual visitor, social media, social networking, and augmented reality. The book is edited in collaboration with the International Association of Cultural and Digital Tourism (IACuDiT) and includes the proceedings of the Third International Conference on Cultural and Digital Tourism.

Author: Dr. Bikram Jit Singh
Publisher: Anchor Academic Publishing (aap_verlag)
ISBN: 3954898802
Category : Technology & Engineering
Languages : en
Pages : 207

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Book Description
Six Sigma approach is generally employed to improve the sigma level of manufacturing or service processes by reducing their deviations and defects. Six Sigma provides the opportunity to eliminate mistakes, improve morale and save money. Doing things right in first time and keeping them consistent is the only idea behind Six Sigma. Its fundamental objective is to achieve customer satisfaction with continuous improvement in quality and productivity. Mostly we are emphasizing on various tools or techniques being used during DMAIC projects and almost ignore the procedure to execute different phases of the Six Sigma project. This book provides unique step by step methodologies to perform Define, Measure, Analyse, Improve and Control phases of a Six Sigma project, respectively. An empirical investigation has been carried out in a make-to-order type (medium sized) foundry and Six Sigma is successfully implemented by decreasing the scrap of piston castings, appreciably. The book focuses on scrap reduction specifically in Indian foundries and tries to find out the reasons of low productivity index. It also tends to shatter the various phobias of SMEs in context of Six Sigma by validating the compatibility of proposed methodologies through a successful case study in Indian foundry environments.