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Author: Katharine Manning Publisher: HarperCollins Leadership ISBN: 1400220033 Category : Self-Help Languages : en Pages : 225
Book Description
This critical resource gives managers, HR, and anyone who may come into contact with someone in trauma—including workplace violence, harassment, assault, illness, addiction, fraud, bankruptcy, and more—the tools they need to be prepared for what lies ahead. This book is crucial for every manager or HR representative who shouldn’t just prepare to one day be faced with a report of a traumatic experience at work, but plan on it. This five-step method will help managers make survivors feel supported and understood. The Empathetic Workplace guides supervisors of any level through an understanding of how stories of trauma impact the brain of both the survivor and the listener, as well as the tools to handle the interaction appropriately, to help the listener, the organization, and most importantly, the survivor. The easy-to-follow LASER method outlined in these pages includes the following elements that all managers should know and understand: Listen-Controlling your own reaction, managing your body language, asking open-ended questions, hearing what is not being said, and winding down the speaker when the conversation becomes unproductive are essential elements in being a good listener. Acknowledge-Once someone shares a difficult personal story with you, it is important to acknowledge that gift. Share-You can help the speaker regain some measure of control by sharing information with him or her about what happened or what happens next, your personal or organizational values, and what you don’t yet know but hope to learn. Empower-You can help the traumatized person by providing him or her with resources that are available to them through the company or outside groups. Return-The final step is to ensure that the traumatized person has a way to come back later when he or she cannot remember all that you said, thinks of more questions, or wishes for updates. The LASER technique can benefit all who are responsible for others, from top-tier managers at Fortune 500 companies to Residence Advisors in college dormitories.
Author: Katharine Manning Publisher: HarperCollins Leadership ISBN: 1400220033 Category : Self-Help Languages : en Pages : 225
Book Description
This critical resource gives managers, HR, and anyone who may come into contact with someone in trauma—including workplace violence, harassment, assault, illness, addiction, fraud, bankruptcy, and more—the tools they need to be prepared for what lies ahead. This book is crucial for every manager or HR representative who shouldn’t just prepare to one day be faced with a report of a traumatic experience at work, but plan on it. This five-step method will help managers make survivors feel supported and understood. The Empathetic Workplace guides supervisors of any level through an understanding of how stories of trauma impact the brain of both the survivor and the listener, as well as the tools to handle the interaction appropriately, to help the listener, the organization, and most importantly, the survivor. The easy-to-follow LASER method outlined in these pages includes the following elements that all managers should know and understand: Listen-Controlling your own reaction, managing your body language, asking open-ended questions, hearing what is not being said, and winding down the speaker when the conversation becomes unproductive are essential elements in being a good listener. Acknowledge-Once someone shares a difficult personal story with you, it is important to acknowledge that gift. Share-You can help the speaker regain some measure of control by sharing information with him or her about what happened or what happens next, your personal or organizational values, and what you don’t yet know but hope to learn. Empower-You can help the traumatized person by providing him or her with resources that are available to them through the company or outside groups. Return-The final step is to ensure that the traumatized person has a way to come back later when he or she cannot remember all that you said, thinks of more questions, or wishes for updates. The LASER technique can benefit all who are responsible for others, from top-tier managers at Fortune 500 companies to Residence Advisors in college dormitories.
Author: Ahmet Atay Publisher: Routledge ISBN: 1000081974 Category : Language Arts & Disciplines Languages : en Pages : 164
Book Description
This book presents different aspects of intercultural communication research as they connect to and intersect with sub-disciples such as media studies, communication education, international communication, rhetorical studies, gender and sexuality studies, popular culture, and organizational communication. Intercultural communication (IC) scholars in the CSCA region have often been questioned, and sometimes challenged, by scholars who have claimed that the Midwest is not an ideal locale for studying communication across cultures and among people from varying cultural backgrounds. However, over the years, scholars have established that intercultural communication is an important area of scholarship in the Midwest (and beyond), and that the region offers plenty of opportunities for studying the intersections of cultural perspectives in communication, ranging from racial and ethnic discrimination to the adaptation process of international students and from immigrant experiences to issues in queer cultures. Because IC research does not exist in isolation, and it is always connected to larger frameworks or theoretical approaches within communication studies, the contributors in this book address how IC scholarship informs other areas of research and how IC scholars use the concepts and theoretical lenses of IC research to examine issues outside of IC. Although the focus is mainly on IC scholarship within the CSCA region, the scope of the book extends beyond this regional boundary as well. This book was originally published as a special issue of Communication Studies.
Author: Yvette Steele Publisher: John Wiley & Sons ISBN: 1119930219 Category : Business & Economics Languages : en Pages : 275
Book Description
Practical, hands-on strategies to increase inclusion, diversity, and equity in your workplace In Impactful Inclusion Toolkit: 52 Activities to Help You Learn and Practice Inclusion Every Day in the Workplace, accomplished diversity, equity, and inclusion (DEI) strategist and leader Yvette Steele delivers a collection of practical and hands-on exercises that encourage and promote inclusion in the workplace. The exercises emphasize the development of key inclusive behaviors, including self-knowledge, connecting with others, creating new habits, and experiencing other cultures. In the book, you’ll find: 52 behaviors to practice during the year that will empower you to be more inclusive in the real world Concrete instructions regarding how to become more inclusive, rather than just high-level information about inclusivity generally Actionable strategies to help drive change in your organization and manage the discomfort that sometimes exists around DEI issues An effective and practical resource for anyone who wants to be more inclusive. Frontline and knowledge workers can empower themselves to drive change with weekly activities and resources. DEI and HR professionals, company founders, owners, managers, and other business leaders can better support staff on their inclusion journey. The Impactful Inclusion Toolkit is an essential addition to DEI strategies of any organization whether they are active or aspire to be more inclusive.
Author: Aurora Brooks Publisher: BornIncredible.com ISBN: Category : Health & Fitness Languages : en Pages : 38
Book Description
**Why We Should Teach Our Children about Diversity and Inclusion** Unlock the transformative power of teaching our children about diversity and inclusion with *Why We Should Teach Our Children about Diversity and Inclusion*. This insightful short read is a vital resource for parents, educators, and anyone passionate about fostering a more inclusive society. This comprehensive guide delves into the crucial role that empathy and understanding play in a child's development. Discover practical strategies for nurturing empathy, fostering acceptance and respect, and reducing prejudice and discrimination. By enhancing communication skills and promoting a safe, welcoming environment, you can help children build a strong foundation for accepting and valuing diversity. As the world becomes increasingly globalized, preparing children for this dynamic environment is more important than ever. This book emphasizes the development of cultural competence, encouraging collaboration, and promoting equality and equity. Learn how to challenge stereotypes, create a sense of belonging, and empower marginalized groups, all while instilling values of justice and fairness. Explore the benefits of teaching children to embrace intersectionality and global citizenship. Gain insights into breaking down barriers, respecting individual differences, and promoting self-awareness to build stronger relationships and a more peaceful world. *Why We Should Teach Our Children about Diversity and Inclusion* is more than just a guide; it's a call to action. It offers valuable tools and actionable strategies to ensure that our children grow into compassionate, open-minded, and responsible global citizens. By integrating these principles into everyday life, we can collectively work towards a more inclusive and harmonious future. Empower your child to thrive in a diverse world and make a positive impact on the future with this essential guide.
Author: Jonathan Rix Publisher: Taylor & Francis ISBN: 1000997359 Category : Education Languages : en Pages : 236
Book Description
In Search of Education, Participation and Inclusion offers an original, coherent and inspiring approach to the delivery of education for all. Jonathan Rix, backed by extensive research, builds upon his wide-ranging professional and personal experiences to explore three conceptual innovations – models of certainty and uncertainty, the while of participation and communities of provision. Through these innovations, the reader examines the challenges faced by school systems in delivering inclusive and participatory experiences of learning. Topics explored include: • theories of education, participation and inclusion. • the constraints on our education systems as they struggle to deliver certainty in a world of uncertainty. • how the challenges of our systems collaborate with inequality to produce marginalised experiences of participation. • the exclusionary nature of our communities of provision. • how we can understand and enhance moments of participation. • how embracing uncertainty can lead to more meaningful participation and towards more inclusive communities. • policies and practices that enhance the possibility of education for all. This is a crucial read for any educator, educational leader or researcher with an interest in the development of innovative theory and practice in the fields of inclusive education and participatory practice.
Author: Cassandra Kist Publisher: Taylor & Francis ISBN: 1040150969 Category : Art Languages : en Pages : 173
Book Description
Crafting Museum Social Media for Social Inclusion Work investigates if and how social media can be integrated into the social inclusion initiatives of museums, and the contextual factors that impact this integration. Drawing on a year‐long case study of Glasgow Museums (Scotland), international mini case studies, and interviews with museum professionals, Kist reveals the complex social and technical negotiations that staff participate in to align social media practices with social inclusion work. Kist argues that the staff practices she observed around social media can be usefully understood through the idea of ‘craft’. This reframes staff practices for imagining future museum social media work as iterative, intuitive, and skilled balancing acts. As a craft, staff creatively draw on and work around social media affordances to balance the norms of their social inclusion work with the perceived interests and needs of users and community groups. Understanding the relation between museums’ use of social media and their ability to contribute to social inclusion initiatives is imperative, especially given the increasingly pervasive use of social media across the cultural heritage sector in recent years. Crafting Museum Social Media for Social Inclusion Work will be valuable for academics, practitioners, and students working in cultural heritage, museum studies, or social work.
Author: Rasheda Rawnak Khan Publisher: Taylor & Francis ISBN: 1000970787 Category : Architecture Languages : en Pages : 263
Book Description
Inclusion and Exclusion of the Urban Poor in Dhaka explores how the inhabitants of poor neighborhoods in Dhaka, Bangladesh, gain inclusion in the city at the face of exclusion. The book considers how the people of poor neighborhoods encounter the exclusionary behavior of city development, and how their inclusionary attempts have influenced the urban design. The book is presented in two parts: first, it explains how people in poor neighborhoods face exclusion because of the imbalance of power and politics. Second, it demonstrates how the existing exclusion of urban poor is affecting their strategies to gain access to urban services through people’s power and politics. Focusing on the transdisciplinary field of urban anthropology, the chapters uncover the urban forces, policies and actions that facilitate urban politics. It also investigates the people who live in poor neighborhoods, who in the face of exclusion, have included themselves in urban development planning and design by employing diverse strategies against those forces in the urban politics, e.g., accepting dominance, bargaining, or having control over their lives. This book will recontextualize an ethnographic inquiry into the exclusion and inclusion of the people within city development design, plans and innovations in applications of anthropological theory and methodology. This book will encourage the reader to understand the politics of state’s development projects and plans, and furthermore instigate the city government, planners and policymakers to focus on the people's political power and agency that enables them to achieve inclusion. It will therefore be of interest to researchers and students of urban planning and development, urban geography, and urban anthropology, as well as planning professionals and policymakers.
Author: Glynis Hannell Publisher: Psychology Press ISBN: 0415445345 Category : Education Languages : en Pages : 185
Book Description
'Success with Inclusion' provides over one thousand specific strategies to help identified areas of difficulty or advanced development. Teachers will be able to quickly identify and record their pupils' individual learning patterns, structure a well planned inclusive environment and implement creative and thoughtful learning interventions.
Author: Katharine Manning
Author: Katharine Manning
Author: 
Author: Ahmet Atay
Author: Yvette Steele
Author: Johanna Smith
Author: Aurora Brooks
Author: Jonathan Rix
Author: Cassandra Kist
Author: Rasheda Rawnak Khan
Author: Glynis Hannell