Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download The Conflict Survival Kit PDF full book. Access full book title The Conflict Survival Kit by Cliff Goodwin. Download full books in PDF and EPUB format.
Author: Cliff Goodwin Publisher: Prentice Hall ISBN: Category : Business & Economics Languages : en Pages : 356
Book Description
Provides a firm grounding in basic interpersonal communication and management skills--such as rapport building, empathetic listening, behavior modeling, reframing, problem solving and decision making--and contains unique chapters on practice and application. Tools for the Conflict Survival Kit provide strategies that can be used immediately in workplace situations. Case studies and role plays give readers practice communicating, negotiating, and problem-solving and an opportunity to refine and develop this important craft. Gives readers a thorough grounding in basic interpersonal communication and management skills such as rapport building, empathetic listening, behavior modeling, reframing, problem solving and decision making. Addresses specific conflict resolution situations, including negotiation, mediation, group decision making, assertive confrontation etc. Includes resolution frameworks and models for these situations using a step-by-step process. Introduces readers to important techniques such as interest-based collaborative approaches, empathetic communication and listening, the supportive confrontation model, participative management practices and alternative dispute resolution. Provide a collection of specific skills, advice, activities, challenges and techniques which readers can apply immediately to workplace situations. Designed for those who need instant skill building and practical methods for handling organizational and personal conflicts.
Author: Cliff Goodwin Publisher: Prentice Hall ISBN: Category : Business & Economics Languages : en Pages : 356
Book Description
Provides a firm grounding in basic interpersonal communication and management skills--such as rapport building, empathetic listening, behavior modeling, reframing, problem solving and decision making--and contains unique chapters on practice and application. Tools for the Conflict Survival Kit provide strategies that can be used immediately in workplace situations. Case studies and role plays give readers practice communicating, negotiating, and problem-solving and an opportunity to refine and develop this important craft. Gives readers a thorough grounding in basic interpersonal communication and management skills such as rapport building, empathetic listening, behavior modeling, reframing, problem solving and decision making. Addresses specific conflict resolution situations, including negotiation, mediation, group decision making, assertive confrontation etc. Includes resolution frameworks and models for these situations using a step-by-step process. Introduces readers to important techniques such as interest-based collaborative approaches, empathetic communication and listening, the supportive confrontation model, participative management practices and alternative dispute resolution. Provide a collection of specific skills, advice, activities, challenges and techniques which readers can apply immediately to workplace situations. Designed for those who need instant skill building and practical methods for handling organizational and personal conflicts.
Author: Alessandra Pigni Publisher: Parallax Press ISBN: 1941529356 Category : Self-Help Languages : en Pages : 258
Book Description
75 brief self-care reflections that will aid workers, activists, and volunteers prevent burnout, renew their sense of purpose, and achieve fulfillment Heal from over-exhaustion, prevent burnout, and regain your motivation with these short readings from a psychologist who has spent many years in the field working in conflict and disaster areas. Gathered from Alessandra Pigni’s interaction with humanitarian professionals and backed up by cutting–edge research, these concrete tools offer new perspectives and inspiration to anyone whose work is focused on helping others.
Author: Marick Francis Masters Publisher: Amacom Books ISBN: 9780814406298 Category : Business & Economics Languages : en Pages : 360
Book Description
People thrive on conflict in most areas of their lives - football games, political debates, legal disputes - yet steer clear from workplace conflicts. But conflict is actually a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not conflict per se, but managing conflict. This authoritative manual explains step by step how to design a complete conflict resolution system and develop the skills to implement it. Packed with exercises, case studies, and checklists, the book also supplies: * an overview of workplace conflict * diagnostic tools for measuring it * techniques for resolving conflict, such as negotiation, labor/management partnerships, third-party dispute resolution, mediation, arbitration, more." "
Author: Richard Gallagher Publisher: AMACOM ISBN: 0814431844 Category : Business & Economics Languages : en Pages : 209
Book Description
Issues with customers can send even the most seasoned service professionals into red alert. Discover how to effectively communicate your way out of any difficult spot. By providing clear techniques, behavioral science insights, case studies, situation-specific advice, and actionable practice exercises, workplace communication expert Richard Gallagher has created a resource that can help anyone master the delicate art of communication. In The?Customer Service Survival Kit, you’ll find tangible tips and tricks to help you discover: how to lean into criticism, how to avoid trigger phrases that can make bad situations worse, the secret to helping people feel heard, how to safely deliver bad news, and how to become immune to intimidation--among many other skills. The Customer Service Survival Kit recognizes that the worst customer situations demand more of front-line employees than good intentions and the right attitude. With the help of these valuable insights, lessons, and indispensable problem-solving tools, your organization holds the key to radically improving its customer service reputation.
Author: Gwendolyn Olton Publisher: Microcosm Publishing ISBN: 1648411118 Category : Family & Relationships Languages : en Pages : 165
Book Description
Conflict is everywhere: our living rooms, our streets, our community organizations, and every corner of the internet. But few of us have the training to successfully intervene or resolve these conflicts. In these pages, experienced peacemaker Gwendolyn Olton shows you how to use your existing skills and intuition to transform a wide variety of conflicts from insurmountable impasses to working relationships where everyone's needs are met. The result is a practical, kind, realistic guidebook for anyone who's found themselves in a conflict (their own or someone else's) and wondered, "How did we get here and what can I do to make it better!?"The book is broken up into three sections: learn the basics of conflicts, help others work out their conflicts, and finally, resolve and heal the conflicts in your own life. Filled with real life examples and thought-provoking scenarios, Olton offers a variety of conflict analysis and conversation tools that you can use to navigate the most challenging interpersonal dynamics, and to better understand yourself and others along the way—all without calling HR or the cops.
Author: A H Haga Publisher: ISBN: Category : Languages : en Pages : 278
Book Description
When the dead prowl the streets of Oslo, survivors Kit and Shadia have to get out of there. They decide to go where the dead can't follow-their family cabin on a remote island-but they have to fight their way out of the city first.Facing the dangers of this new world, both living and dead, is hard enough, but the couple also has to deal with Kit's severe Myalgic Encephalomyelitis. It can throw a wrench into the simplest of plans, and Kit's fear that the sickness may be the death of her seems more a reality with every day.Despite the odds stacked against them, Shadia and Kit are ready to fight for their survival and for each other.''SURVIVAL KIT proves that there is more to the disabled body than meets the eye!" - Kima Blaze, author of A Rift in the Veil-series.
Author: Melody Beattie Publisher: Harper Collins ISBN: 0062290584 Category : Self-Help Languages : en Pages : 292
Book Description
What does it mean to feel at home, truly present with ourselves, comfortable with our choices, and alive to the possibilities of conscious change? How can we develop inner balance and connection, keeping our boundaries clear while opening our hearts to those we love? With practical wisdom and insight, Melody Beattie addresses these questions, encouraging us to reach a higher level of living and loving, and showing us how to be at home with ourselves wherever we are in the world, at whatever stage of life. Through true stories and take-action exercises, including journaling, visualizations, affirmations, meditations, and prayers, Beattie provides the essential tools to help us discover our own sense of home. Accessible and illuminating, Finding Your Way Home is a soul-searching look at how not to be victimized by ourselves′or other people. Beattie urges us to discover new levels of integrity, to break through barriers that have blocked us for too long. This is a powerful and challenging book about buying back our souls and learning to live a life guided by spirit.
Author: Shimon Apisdorf Publisher: ISBN: 9781881927143 Category : Religion Languages : en Pages : 164
Book Description
The ROSH HASHANAH YOM KIPPUR SURVIVAL KIT blends wisdom, humor and down-to-earth spirituality and transforms the holidays into an inspiring, and meaningful experience. The Chief Rabbi of England says of the book, It will open the gates of prayer for a new generation.
Author: Sam Blank Publisher: McFarland ISBN: 1476637903 Category : Business & Economics Languages : en Pages : 233
Book Description
Conflict in business and personal relationships is inevitable--much of the success of companies depends on how well they respond to it. Developing rapport, collaboration and cooperation hinges on positive conflict management strategies that stimulate innovation and growth where companies can look for solutions to common issues and needs. Conflict management can address dysfunctional outcomes that result in job stress, less effective communication and a climate of distrust, where working relationships are damaged and job performance reduced. Organizations must minimize and resolve internal and external conflicts to remain vibrant and profitable. Drawing on examples from a wide range of corporate experiences, this volume provides role-playing scenarios, checklists, tables and research studies to help employees, managers and owners better comprehend the dynamics of conflict in every interaction.
Author: Cliff Goodwin
Author: Cliff Goodwin
Author: Alessandra Pigni
Author: Marick Francis Masters
Author: Richard Gallagher
Author: Gwendolyn Olton
Author: Shimon Apisdorf
Author: A H Haga
Author: Melody Beattie
Author: Shimon Apisdorf
Author: Sam Blank