HBR Guide to Dealing with Conflict (HBR Guide Series) PDF Download

Author: Amy Gallo
Publisher: Harvard Business Review Press
ISBN: 1633692167
Category : Business & Economics
Languages : en
Pages : 224

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Book Description
While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position. How can you deal with conflict at work in a way that is both professional and productive—where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. The HBR Guide to Dealing with Conflict will give you the advice you need to: Understand the most common sources of conflict Explore your options for addressing a disagreement Recognize whether you—and your counterpart—typically seek or avoid conflict Prepare for and engage in a difficult conversation Manage your and your counterpart's emotions Develop a resolution together Know when to walk away Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

Author: Mary Scannell
Publisher: McGraw Hill Professional
ISBN: 0071743669
Category : Business & Economics
Languages : en
Pages : 240

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Book Description
Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.

Author: Nancy A. Welsh
Publisher:
ISBN: 9781734956207
Category :
Languages : en
Pages : 504

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Book Description
This book includes the diverse personal histories of some of the founders, institutionalizers, and leaders of change in the filed of conflict resolution. The authors of the essays in this book play a variety of roles: mediator, facilitator, arbitrator, ombuds, academic, system designer, entrepreneur, leaders of public and private conflict resolution organizations, researcher, advocate for conflict resolution and critic of conflict resolution. The narratives of the contributors provide a way to understand the conflict resolution field and its principles.

Author: Donna Hicks
Publisher: Yale University Press
ISBN: 030026142X
Category : Psychology
Languages : en
Pages : 245

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Book Description
A noted conflict-resolution expert explores dignity, its role in human conflict, and its power to improve relationships Drawing on her extensive experience in international conflict resolution and on insights from evolutionary biology, psychology, and neuroscience, Donna Hicks explains what the elements of dignity are, how to recognize dignity violations, how to respond when we are not treated with dignity, how dignity can restore a broken relationship, why leaders must understand the concept of dignity, and more. By choosing dignity as a way of life, Hicks shows, we open the way to greater peace within ourselves and to a safer and more humane world for all. For the Tenth Anniversary Edition of Dignity, Hicks has written a new preface that reflects on her experience helping communities and individuals understand the power of dignity and how it can lead to a more peaceful world. "Anyone who understands the importance of personal feelings and their fuel for conflict should consider Dignity as a powerful advisory and motivational guide."--Midwest Book Review Winner of the 2012 Educator's Award, given by the Delta Kappa Gamma Society International.

Author: Daniel Dana
Publisher: McGraw Hill Professional
ISBN: 0071399674
Category : Business & Economics
Languages : en
Pages : 185

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Book Description
Successful management depends on the ability to quickly and effectively manage conflicts. Conflict Resolution includes hands-on information for effectively communicating with employees, disciplining and even terminating employees, understanding and using organizational politics, and more.

Author: Jennifer Goldman-Wetzler
Publisher: HarperCollins
ISBN: 0062893661
Category : Business & Economics
Languages : en
Pages : 236

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Book Description
An award-winning conflict consultant offers a new path to take when agreement and collaboration seem impossible, and teaches us that when conflict resolution fails, we can achieve freedom instead—even without others’ cooperation. A founding CEO and his top salesperson are engaged in a heated clash over her compensation package. A mother and daughter are locked in a nasty cycle of blame and attack. A high-profile executive team is struggling with aggressive political infighting. In all these cases, every effort to talk it out has been unsuccessful. Where can you turn when your attempts to resolve conflict fail? Most approaches emphasize collaboration. You are supposed to sit down, calmly talk through your differences, and find a solution. But what if nothing seems to work, no matter what you do? When situations resist resolution, the Optimal Outcomes Method teaches us conflict freedom. This innovative method, based on Dr. Jennifer Goldman-Wetzler’s training at the Program on Negotiation at Harvard Law School, two decades as a consultant to Fortune 500 and high-growth CEOs and senior teams, grassroots work with Middle East leaders, US government-funded research on terrorism, and her popular course at Columbia University,Optimal Outcomesreveals eight groundbreaking practices proven to help people everywhere free themselves from conflict. With inspiring stories from clients, students, and Dr. Goldman-Wetzler’s own life lighting the way, you’ll learn to observe complex situations with clarity, access your shadow values (things you really care about but have been unwilling to admit), and take bold, simple, surprising action. Optimal Outcomes blends mindfulness, Jungianpsychology, and practical, step-by-step advice to free anyone from seemingly impossible conflict. Applying the practices, you’ll reach your Optimal Outcome—which may be vastly different from what you originally imagined, but more satisfying than you ever dreamed possible.

Author: Amanda Ripley
Publisher: Simon and Schuster
ISBN: 1982128577
Category : Business & Economics
Languages : en
Pages : 368

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Book Description
"In the tradition of bestselling explainers like The Tipping Point, [this] book [is] based on cutting edge science that breaks down the idea of extreme conflict--the kind that paralyzes people and places--and then shows how to escape it"--

Author: Lisa Shirch
Publisher: Simon and Schuster
ISBN: 1680990454
Category : Law
Languages : en
Pages : 89

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Book Description
So we'd all like a more peaceful world—no wars, no poverty, no more racism, no community disputes, no office tensions, no marital skirmishes. Lisa Schirch sets forth paths to such realities. In fact, she points a way to more than the absence of conflict. She foresees justpeace—a sustainable state of affairs because it is a peace which insists on justice. Schirch singles out four critical actions that must be undertaken if peace is to take root at any level) — 1.) waging conflict nonviolently; 2.) reducing direct violence; 3.) transforming relationships; and 4.) building capacity. From Schirch's 15 years of experience as a peacebuilding consultant in Africa, Asia, and Latin America. A title in The Little Books of Justice and Peacebuilding Series.

Author: Tony Merida
Publisher: B&H Books
ISBN: 9781087733494
Category :
Languages : en
Pages : 128

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Book Description
Have you ever noticed that conflict is absolutely everywhere? Though we all want harmony in our relationships and our world, peace seems so hard to come by. Maybe for you, conflict looks like the latest culture war that relentlessly screams at you to pick a side, and you're tired of all the fighting. Or perhaps it takes another shape, like a hot-tempered spouse, rebellious child, passive-aggressive friend, difficult church member, withdrawn roommate, or angry social media comment. No matter its form, conflict always finds us. And often, we let it overtake us. In this short, biblical, and practical book, pastor and author Tony Merida shows us that it doesn't have to be this way. Merida not only paints a stunning picture of Christ our Peacemaker, he also shows us how to stop wishing for peace and go make it. In these pages, Tony will help you: Discover where conflicts come from Realize conflicts don't have to define you, scare you, or undo you Stop allowing your relationships simmer in a place of division, anger, or strife Understand the pattern and power of Christ as the ultimate Peacemaker Tap into the Spirit's supernatural ability to change you in the midst of your conflicts Learn how to overcome evil with good Anticipate conflicts and resolve them in biblical, Christ-centered ways Stop waiting for peace to "hopefully" come to your doorstep. Instead, in the power and strength God provides, become a person who can make the peace you so deeply desire, and watch your relationships transform.

Author: Cinnie Noble
Publisher: Cinergy Coaching
ISBN: 9780987739407
Category : Conflict management
Languages : en
Pages : 259

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Book Description
CONFLICT MANAGEMENT COACHING: THE CINERGY MODEL describes a well-researched process for coaching people on a one-on-one basis, to improve their skills and abilities to manage and engage in their interpersonal disputes. This comprehensive text written by Cinnie Noble, a lawyer-mediator and certified coach, not only provides a coaching model that uniquely integrates neuroscience principles with conflict management and coaching theory and practice. It also provides readers with many ideas and practical ways to support a conflict coaching practice. CONFLICT MANAGEMENT COACHING is an informative resource that will be of interest to coaches, mediators, ombudsmen and other conflict management and dispute resolution practitioners, HR professionals, leaders, lawyers, psychologists, social workers and others who work with people in conflict. TABLE OF CONTENTS * Introduction * The Three Pillars of Conflict Management Coaching * Conflict Management: There Is No Rule Book * Client Engagement * The CINERGY Conflict Management Coaching Model * Conflict Management Coaching Skills * Applications of Conflict Management Coaching * Measuring Conflict Management Coaching