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Author: Conrad Lashley Publisher: Taylor & Francis ISBN: 1040043623 Category : Business & Economics Languages : en Pages : 195
Book Description
This book critically explores conflict and hostility in a range of hospitality settings and from a broad stakeholder perspective. The provision of accommodation, food, and drink in commercial settings has conflict at its core because the commercial transaction between hosts and guests can result in a clash of expectations between the server and served. These service encounters involve stakeholders other than immediate personnel and their clients; owners, managers, local communities, and regulatory and licensing authorities also have concerns about the hotels, restaurants, and bars in their midst. The book recognises that these different stakeholders frequently have common interests but are also in conflict as their needs and goals compete with others. By reviewing these multi-agenda perspectives, the contributors offer new insights into topics such as conflict theory within the hospitality industry, human trafficking, employee conflict, dysfunctional leadership, tall poppy syndrome, and the impacts of over-tourism on host communities. Written by leading international academics, this significant volume will be of interest to students, researchers, and academics interested in critical hospitality studies, sociology, and business, as well as anthropology and culture studies.
Author: Conrad Lashley Publisher: Taylor & Francis ISBN: 1040043623 Category : Business & Economics Languages : en Pages : 195
Book Description
This book critically explores conflict and hostility in a range of hospitality settings and from a broad stakeholder perspective. The provision of accommodation, food, and drink in commercial settings has conflict at its core because the commercial transaction between hosts and guests can result in a clash of expectations between the server and served. These service encounters involve stakeholders other than immediate personnel and their clients; owners, managers, local communities, and regulatory and licensing authorities also have concerns about the hotels, restaurants, and bars in their midst. The book recognises that these different stakeholders frequently have common interests but are also in conflict as their needs and goals compete with others. By reviewing these multi-agenda perspectives, the contributors offer new insights into topics such as conflict theory within the hospitality industry, human trafficking, employee conflict, dysfunctional leadership, tall poppy syndrome, and the impacts of over-tourism on host communities. Written by leading international academics, this significant volume will be of interest to students, researchers, and academics interested in critical hospitality studies, sociology, and business, as well as anthropology and culture studies.
Author: Glenn A. J. Bowdin Publisher: Taylor & Francis ISBN: 1000904458 Category : Business & Economics Languages : en Pages : 1056
Book Description
A must-have introductory text of unrivalled coverage and depth focusing on events planning and management, the fourth edition of Events Management provides a complete A to Z of the principles and practices of planning, managing and staging events. The book offers a systematic guide to organising successful events, examining areas such as event design, logistics, marketing, human resource management, financial planning, risk management, impacts, evaluation and reporting. The fourth edition has been fully updated and revised to include content covering technology, including virtual and hybrid events, concepts such as social capital, soft power and events, social inclusion, equality, accessibility and diversity, and the latest industry reports, research and legal frameworks. The book is logically structured and features new case studies, showing real-life applications and highlighting issues with planning events of all types and scales in a range of geographical locations. This book has been dubbed ‘the events management bible’ and fosters an interactive learning experience amongst scholars of events management, tourism and hospitality.
Author: Publisher: ISBN: 9781032427331 Category : Conflict management Languages : en Pages : 0
Book Description
"This book critically explores conflict and hostility in a range of hospitality settings and from a broad stakeholder perspective. The provision of accommodation, food, and drink in commercial settings has conflict at its core because the commercial transaction between hosts and guests can result in a clash of expectations between the server and served. These service encounters involve stakeholders other than immediate personnel and their clients; owners, managers, local communities, and regulatory and licensing authorities also have concerns about the hotels, restaurants and bars in their midst. The book recognises that these different stakeholders frequently have common interests but are also in conflict as their needs and goals compete with others. By reviewing these multi-agenda perspectives, the contributors offer new insights into topics such as conflict theory within the hospitality industry human trafficking, employee conflict, dysfunctional leadership, tall poppy syndrome, and the impacts of over-tourism on host communities. Written by leading international academics, this significant volume will be of interest to students, researcher and academics interested in critical hospitality studies, sociology and business, as well as anthropology and culture studies"--
Author: Publisher: Routledge ISBN: 9781003364030 Category : BUSINESS & ECONOMICS Languages : en Pages : 0
Book Description
"This book critically explores conflict and hostility in a range of hospitality settings and from a broad stakeholder perspective. The provision of accommodation, food, and drink in commercial settings has conflict at its core because the commercial transaction between hosts and guests can result in a clash of expectations between the server and served. These service encounters involve stakeholders other than immediate personnel and their clients; owners, managers, local communities, and regulatory and licensing authorities also have concerns about the hotels, restaurants and bars in their midst. The book recognises that these different stakeholders frequently have common interests but are also in conflict as their needs and goals compete with others. By reviewing these multi-agenda perspectives, the contributors offer new insights into topics such as conflict theory within the hospitality industry human trafficking, employee conflict, dysfunctional leadership, tall poppy syndrome, and the impacts of over-tourism on host communities. Written by leading international academics, this significant volume will be of interest to students, researcher and academics interested in critical hospitality studies, sociology and business, as well as anthropology and culture studies"--
Author: Conrad Lashley Publisher: Routledge ISBN: 1000603490 Category : Business & Economics Languages : en Pages : 189
Book Description
Presenting expert-led discussion of a range of themes and topics, Prejudice and Discrimination in Hotels, Restaurants and Bars explores the rigidities that restrict recruitment into frontline job roles in hotels restaurants and bars. Despite decades of legislation banning gender and racial discrimination in most service economies, selecting the ‘right person for the job’ in practice results in some applicants appearing to be ‘more right’ than others. This book makes a unique contribution to the study of hospitality management practices that define, both consciously and unconsciously, recruits’ appearance and behaviours that inevitably include some, and exclude others, from being selected for the job concerned. Dealing primarily with social class, gender and race, the issues discussed in the book are of international interest and authors are drawn from both the Northern and Southern hemisphere. This book will be of great interest to both upper-level students and researchers of hospitality management and human resource management, as well as wider social science communities, such as scholars of sociology, anthropology, industrial relations, human resource studies and personnel management.
Author: Roy C Wood Publisher: Taylor & Francis ISBN: 1136110763 Category : Social Science Languages : en Pages : 118
Book Description
First Published in 1992. The hotel and catering industry is one of the most heterogeneous of industries, consisting as it does of businesses ranging from the most humble cafe to the largest luxury hotel. Strong images of the glamorous nature of the work are often conjured up by the popular media and sit alongside the lures o f an industry in which it is theoretically possible to rise to the top from the very lowest levels. This book provides an insight into the circumstances under which hotel and catering services are provided in reality. It is the first text to provide an overview of existing research in the industry, and Wood’s account is both wide-ranging and accessible. He highlights many previously overlooked aspects of the industry, including such characteristics as low wages, high labour turnover, lack of unionisation, and heavy-handed management, which are identified and explored in such a way as to illuminate current practice.
Author: John C. McManus Publisher: JHU Press ISBN: 1421417642 Category : History Languages : en Pages : 208
Book Description
Encountering Ohrdruf -- "The smell of death was thick in the air": witnessing Buchenwald -- Treating Buchenwald: medicine and Murrow -- Dachau: the approach -- "My heart was going a mile a minute": liberating Dachau -- Dachau: the impact
Author: R. B. Herath Publisher: iUniverse ISBN: 1475939523 Category : Political Science Languages : en Pages : 252
Book Description
The world is reaching a nuclear tipping point, and a catastrophe looms. Even the United Nations can't seem to do anything about the threat. Given the circumstances, people everywhere need to unite to prevent a disaster. In this new study, peace activist R. B. Herath explains what's at stake and what everyday people can do to solve the problem. Here are some of the questions Herath seeks to answer: - What are the major violent conflicts in the world today? - Is there any guarantee that none of the ongoing violent conflicts will deteriorate into a worldwide fiasco? - If there is no such guarantee, what needs to be done to prevent such an eventuality? - Is there anything more to be done to ensure lasting peace on the planet? By taking steps to prevent tension from building up to a tipping point and by building a stronger system of checks and balances, it's possible to resolve conflicts at all levels through peaceful means. Join Herath as he seeks to change habits that promote war to habits that promote peace in the face of the present troubled state of the world.
Author: Preity R. Kumar Publisher: Rutgers University Press ISBN: 1978819064 Category : Social Science Languages : en Pages : 117
Book Description
An Ordinary Landscape of Violence: Women Loving Women in Guyana tells a new history of queer women in postcolonial Guyana. While the country has experienced a rise in queer activism, especially toward human rights efforts, members of the Guyanese queer community have also been victims of extreme violence. This book asks how a hetero-patriarchal state shapes queer and "women-lovin’ women’s" experiences, and how such women navigate racialized, sexualized, and homophobic violence. With a unique focus on the lives of queer women in Guyana, it reveals their manifold experiences of violence, explores regional differences, and shows their complicated understanding of what exactly constitutes “rights” and the limitations of those rights in their lives. While activism against violence is crucial, this book addresses not only the violence against women, but theorizes the intimate partner violence between women, and demonstrates the ways that violence is both racialized and sexualized.
Author: Maura Sheehan Publisher: Routledge ISBN: 0429775784 Category : Social Science Languages : en Pages : 178
Book Description
First published in 1999, this volume is about unemployment and discrimination, with a focus on Northern Ireland and its debate over patterns of inequality between unemployed Catholics and Protestants. The Unequal Unemployed uses the important and revealing context of Northern Ireland to review the international debate on discrimination and the role of unemployment within it. This intellectual and political debate, active throughout the past decade, represents a conflict between: a) The traditional view that unequal unemployment is evidence of labour market discrimination against minorities and other distinct social groupings. b) Recent models which explain unemployment either in terms of individual responsibility or innate inferiority and attack the 'equal opportunities industry for its attempts at social engineering. Maura Sheehan and Mike Tomlinson approach these theories using unique survey evidence, gathered through a comprehensive evaluation of anti-discrimination policy. They contradict the view that differences in unemployment between Catholics and Protestants in Northern Ireland are the result of personal attitudes and 'religious culture'. The book demonstrates that unequal unemployment arises from various discriminatory structures and practices - all of which are amenable to policy intervention. However, while more radical measures may achieve change, these must be developed within a policy framework which stimulates labour demand and economic development. Such a framework is constrained by the continuing political conflict within Northern Ireland.
Author: Conrad Lashley
Author: Conrad Lashley
Author: Glenn A. J. Bowdin
Author: 
Author: 
Author: Conrad Lashley
Author: Roy C Wood
Author: John C. McManus
Author: R. B. Herath
Author: Preity R. Kumar
Author: Maura Sheehan