Author: Wayne Lawson
Publisher: Elsevier
ISBN: 0080476732
Category : Computers
Languages : en
Pages : 384
Book Description
What is AVVID?Previously called Configuring Cisco Communications Networks (CCN), Architecture for Voice, Video, and Integrated Data (AVVID) is the latest development from Cisco Systems that will soon redefine the way businesses communicate. AVVID allows businesses to transmit voice, data, and video over one combined architecture, whereas in the past, three separate systems were required. Configuring Cisco AVVID will be the first book to discuss the components of the AVVID architecture and will be timed to release with the launch of the technology in early 2000.A practical guide to the AVVID technology this book will include an introduction to AVVID, and its software, hardware, network architecture, installation, operation and configuration. Topics include CallManager, Cisco Gateways, and IPCC (Cisco IP Contact Center).* The first book to discuss the components of this important new technology* Practical guide; many engineers will find this a great source of AVVID product knowledge* Cisco is planning to launch AVVID hardware and software in Spring 2000 - demand is already high for information* Book will be timed to release with technology
Configuring Cisco AVVID
Author: Wayne Lawson
Publisher: Elsevier
ISBN: 0080476732
Category : Computers
Languages : en
Pages : 384
Book Description
What is AVVID?Previously called Configuring Cisco Communications Networks (CCN), Architecture for Voice, Video, and Integrated Data (AVVID) is the latest development from Cisco Systems that will soon redefine the way businesses communicate. AVVID allows businesses to transmit voice, data, and video over one combined architecture, whereas in the past, three separate systems were required. Configuring Cisco AVVID will be the first book to discuss the components of the AVVID architecture and will be timed to release with the launch of the technology in early 2000.A practical guide to the AVVID technology this book will include an introduction to AVVID, and its software, hardware, network architecture, installation, operation and configuration. Topics include CallManager, Cisco Gateways, and IPCC (Cisco IP Contact Center).* The first book to discuss the components of this important new technology* Practical guide; many engineers will find this a great source of AVVID product knowledge* Cisco is planning to launch AVVID hardware and software in Spring 2000 - demand is already high for information* Book will be timed to release with technology
Publisher: Elsevier
ISBN: 0080476732
Category : Computers
Languages : en
Pages : 384
Book Description
What is AVVID?Previously called Configuring Cisco Communications Networks (CCN), Architecture for Voice, Video, and Integrated Data (AVVID) is the latest development from Cisco Systems that will soon redefine the way businesses communicate. AVVID allows businesses to transmit voice, data, and video over one combined architecture, whereas in the past, three separate systems were required. Configuring Cisco AVVID will be the first book to discuss the components of the AVVID architecture and will be timed to release with the launch of the technology in early 2000.A practical guide to the AVVID technology this book will include an introduction to AVVID, and its software, hardware, network architecture, installation, operation and configuration. Topics include CallManager, Cisco Gateways, and IPCC (Cisco IP Contact Center).* The first book to discuss the components of this important new technology* Practical guide; many engineers will find this a great source of AVVID product knowledge* Cisco is planning to launch AVVID hardware and software in Spring 2000 - demand is already high for information* Book will be timed to release with technology
Configuring Cisco Voice Over IP
Author: Syngress
Publisher: Elsevier
ISBN: 0080476740
Category : Computers
Languages : en
Pages : 577
Book Description
Configuring Cisco Voice Over IP, Second Edition provides network administrators with a thorough understanding of Cisco's current voice solutions. This book is organized around the configuration of all of Cisco's core VoIP products, including Cisco CallManager software, Cisco 7910 series of phones, and server-based IP PBXs. In addition, AVVID coverage has been added.An update to a bestselling title in a growth market. Continued competitive pressure on ISPs to deliver VoIP will create strong demand information on topicVoice Over IP is expected to make great inroads in 2002. Voice-over-IP got its start at the time of the first edition of the book; it is now real and more companies are adopting it since IT managers have become less skeptical of IP telephony's reliability and more aware of the potential cost savings and application benefits of a converged network. Voip wares now promise easier quality-of-service (QoS) deployment, and a multitude of new IP phones and conferencing stations for corporations.Cisco and IBM recently announced a package deal that could help businesses quickly roll out IP voice in a small or midsize office. Since getting into the IP telephony market two years ago, Cisco has seen quick success in selling its voice-over-IP products into its vast installed base of IP LAN equipment customers. The firm was the top vendor of IP phones in the first quarter of this year and second in IP PBX system shipments (behind 3Com), according to Cahners In-Stat.
Publisher: Elsevier
ISBN: 0080476740
Category : Computers
Languages : en
Pages : 577
Book Description
Configuring Cisco Voice Over IP, Second Edition provides network administrators with a thorough understanding of Cisco's current voice solutions. This book is organized around the configuration of all of Cisco's core VoIP products, including Cisco CallManager software, Cisco 7910 series of phones, and server-based IP PBXs. In addition, AVVID coverage has been added.An update to a bestselling title in a growth market. Continued competitive pressure on ISPs to deliver VoIP will create strong demand information on topicVoice Over IP is expected to make great inroads in 2002. Voice-over-IP got its start at the time of the first edition of the book; it is now real and more companies are adopting it since IT managers have become less skeptical of IP telephony's reliability and more aware of the potential cost savings and application benefits of a converged network. Voip wares now promise easier quality-of-service (QoS) deployment, and a multitude of new IP phones and conferencing stations for corporations.Cisco and IBM recently announced a package deal that could help businesses quickly roll out IP voice in a small or midsize office. Since getting into the IP telephony market two years ago, Cisco has seen quick success in selling its voice-over-IP products into its vast installed base of IP LAN equipment customers. The firm was the top vendor of IP phones in the first quarter of this year and second in IP PBX system shipments (behind 3Com), according to Cahners In-Stat.
Cisco Security Qos & AVVID Kit
Author: Wayne Lawson
Publisher:
ISBN: 9781928994145
Category : Computer networks
Languages : en
Pages : 1648
Book Description
Publisher:
ISBN: 9781928994145
Category : Computer networks
Languages : en
Pages : 1648
Book Description
Configuring Cisco AVVID
Author: Randall S. Benn
Publisher:
ISBN:
Category : Computer network architectures
Languages : en
Pages :
Book Description
Publisher:
ISBN:
Category : Computer network architectures
Languages : en
Pages :
Book Description
Administering Cisco QoS in IP Networks
Author: Syngress
Publisher: Elsevier
ISBN: 0080481892
Category : Computers
Languages : en
Pages : 561
Book Description
AVVID (Architecture for Voice, Video, and Integrated Data), the latest development from Cisco Systems is redefining the way businesses communicate. AVVID allows businesses to transmit voice, data, and video over a single integrated architecture, whereas in the past three separate systems were required.Administering Cisco AVVID Applications is a professional reference detailing the strategies, tactics, and methods for utilizing Cisco software to configure and maintain Cisco networks and hardware infrastructures. It includes thorough discussions of critical topics such as, Cisco CallManager Version 3.0, Cisco Unified Open Network Exchange 4.1E (uOne), WebLine and GeoTel product software, Cisco QoS Policy Manger 1.1 as well as many other QoS features, and Cisco IOS network-wide software.* Allows IP professional to get ahead in this growing field* Demand for engineers and administrators who understand the specifics of the Cisco AVVID is growing quickly - this book has the answers
Publisher: Elsevier
ISBN: 0080481892
Category : Computers
Languages : en
Pages : 561
Book Description
AVVID (Architecture for Voice, Video, and Integrated Data), the latest development from Cisco Systems is redefining the way businesses communicate. AVVID allows businesses to transmit voice, data, and video over a single integrated architecture, whereas in the past three separate systems were required.Administering Cisco AVVID Applications is a professional reference detailing the strategies, tactics, and methods for utilizing Cisco software to configure and maintain Cisco networks and hardware infrastructures. It includes thorough discussions of critical topics such as, Cisco CallManager Version 3.0, Cisco Unified Open Network Exchange 4.1E (uOne), WebLine and GeoTel product software, Cisco QoS Policy Manger 1.1 as well as many other QoS features, and Cisco IOS network-wide software.* Allows IP professional to get ahead in this growing field* Demand for engineers and administrators who understand the specifics of the Cisco AVVID is growing quickly - this book has the answers
The Best Damn Cisco Internetworking Book Period
Author: Syngress
Publisher: Elsevier
ISBN: 0080476058
Category : Computers
Languages : en
Pages : 1169
Book Description
The Best Damn Cisco Internetworking Book Period shows readers everything they need to know about all Cisco internetworking topics. The book provides an understanding of Cisco's current VoIP solutions and the means to put them to work, showing how to configure all of Cisco's core VoIP products—among them Cisco CallManager software, Cisco 7910 series phones, and server-based IP PBXs. It discusses IPv6 Protocols, as well as IP Quality of Service (QoS) and how it applies to Enterprise and Internet Service Provider (ISP) environments. In addition, Cisco wireless technologies are covered in detail. Cisco has placed a high priority on security and here readers will find complete coverage of all the Cisco Security products such as the PIX firewall suite of products, Network Address Translation (NAT), Cisco VPN Concentrator and IPSec, Cisco Authentication, Authorization, and Accounting (AAA), Content Services Switch (CSS), and the Cisco Secure Network Intrusion Detection System. This book is sure to become a dog eared reference for all Cisco engineers and administrators.- The one book that covers all major Cisco Internetworking concepts and configurations.- The only book to cross reference Cisco internetworking topics: Voice Over IP, Remote Access, Wireless, AVVID, and QoS. In addition, new technologies are covered in depth: AVVID, SIP, MGCP, and more.- A 1-stop reference for Cisco professionals needing coverage of core Cisco exam topics.
Publisher: Elsevier
ISBN: 0080476058
Category : Computers
Languages : en
Pages : 1169
Book Description
The Best Damn Cisco Internetworking Book Period shows readers everything they need to know about all Cisco internetworking topics. The book provides an understanding of Cisco's current VoIP solutions and the means to put them to work, showing how to configure all of Cisco's core VoIP products—among them Cisco CallManager software, Cisco 7910 series phones, and server-based IP PBXs. It discusses IPv6 Protocols, as well as IP Quality of Service (QoS) and how it applies to Enterprise and Internet Service Provider (ISP) environments. In addition, Cisco wireless technologies are covered in detail. Cisco has placed a high priority on security and here readers will find complete coverage of all the Cisco Security products such as the PIX firewall suite of products, Network Address Translation (NAT), Cisco VPN Concentrator and IPSec, Cisco Authentication, Authorization, and Accounting (AAA), Content Services Switch (CSS), and the Cisco Secure Network Intrusion Detection System. This book is sure to become a dog eared reference for all Cisco engineers and administrators.- The one book that covers all major Cisco Internetworking concepts and configurations.- The only book to cross reference Cisco internetworking topics: Voice Over IP, Remote Access, Wireless, AVVID, and QoS. In addition, new technologies are covered in depth: AVVID, SIP, MGCP, and more.- A 1-stop reference for Cisco professionals needing coverage of core Cisco exam topics.
Cisco CallManager Best Practices
Author: Salvatore Collora
Publisher: Pearson Education
ISBN: 158714395X
Category : Computers
Languages : en
Pages : 625
Book Description
Delivers the proven solutions that make a difference in your Cisco IP Telephony deployment Learn dial plan best practices that help you configure features such as intercom, group speed dials, music on hold, extension mobility, and more Understand how to manage and monitor your system proactively for maximum uptime Use dial plan components to reduce your exposure to toll fraud Take advantage of call detail records for call tracing and accounting, as well as troubleshooting Utilize the many Cisco IP Telephony features to enable branch site deployments Discover the best ways to install, upgrade, patch, and back up CallManager Learn how backing up to remote media provides both configuration recovery and failure survivability IP telephony represents the future of telecommunications: a converged data and voice infrastructure boasting greater flexibility and more cost-effective scalability than traditional telephony. Having access to proven best practices, developed in the field by Cisco� IP Telephony experts, helps you ensure a solid, successful deployment. Cisco CallManager Best Practices offers best practice solutions for CallManager and related IP telephony components such as IP phones, gateways, and applications. Written in short, to-the-point sections, this book lets you explore the tips, tricks, and lessons learned that will help you plan, install, configure, back up, restore, upgrade, patch, and secure Cisco CallManager, the core call processing component in a Cisco IP Telephony deployment. You'll also discover the best ways to use services and parameters, directory integration, call detail records, management and monitoring applications, and more. Customers inspired this book by asking the same questions time after time: How do I configure intercom? What's the best way to use partitions and calling search spaces? How do I deploy CallManager regionally on my WAN? What do all those services really do? How do I know how many calls are active? How do I integrate CallManager with Active Directory? Years of expert experiences condensed for you in this book enable you to run a top-notch system while enhancing the performance and functionality of your IP telephony deployment.
Publisher: Pearson Education
ISBN: 158714395X
Category : Computers
Languages : en
Pages : 625
Book Description
Delivers the proven solutions that make a difference in your Cisco IP Telephony deployment Learn dial plan best practices that help you configure features such as intercom, group speed dials, music on hold, extension mobility, and more Understand how to manage and monitor your system proactively for maximum uptime Use dial plan components to reduce your exposure to toll fraud Take advantage of call detail records for call tracing and accounting, as well as troubleshooting Utilize the many Cisco IP Telephony features to enable branch site deployments Discover the best ways to install, upgrade, patch, and back up CallManager Learn how backing up to remote media provides both configuration recovery and failure survivability IP telephony represents the future of telecommunications: a converged data and voice infrastructure boasting greater flexibility and more cost-effective scalability than traditional telephony. Having access to proven best practices, developed in the field by Cisco� IP Telephony experts, helps you ensure a solid, successful deployment. Cisco CallManager Best Practices offers best practice solutions for CallManager and related IP telephony components such as IP phones, gateways, and applications. Written in short, to-the-point sections, this book lets you explore the tips, tricks, and lessons learned that will help you plan, install, configure, back up, restore, upgrade, patch, and secure Cisco CallManager, the core call processing component in a Cisco IP Telephony deployment. You'll also discover the best ways to use services and parameters, directory integration, call detail records, management and monitoring applications, and more. Customers inspired this book by asking the same questions time after time: How do I configure intercom? What's the best way to use partitions and calling search spaces? How do I deploy CallManager regionally on my WAN? What do all those services really do? How do I know how many calls are active? How do I integrate CallManager with Active Directory? Years of expert experiences condensed for you in this book enable you to run a top-notch system while enhancing the performance and functionality of your IP telephony deployment.
Cisco Security Specialists Guide to PIX Firewall
Author: Syngress
Publisher: Elsevier
ISBN: 0080476554
Category : Computers
Languages : en
Pages : 657
Book Description
Cisco Security Specialist's Guide to PIX Firewall immerses the reader in the highly complicated subject of firewall implementation, deployment, configuration, and administration. This guide will instruct the reader on the necessary information to pass the CSPFA exam including protocols, hardware, software, troubleshooting and more. Cisco Security Specialist's Guide to PIX Firewall introduces the basic concepts of attack, explains the networking principals necessary to effectively implement and deploy a PIX firewall, covers the hardware and software components of the device, provides multiple configurations and administration examples, and fully describes the unique line syntax native to PIX firewall configuration and administration. - Coverage of the Latest Versions of PIX Firewalls. This book includes coverage of the latest additions to the PIX Firewall family including the CiscoSecure PIX Firewall (PIX) Software Release 6.0 - Must-have desk reference for the serious security professional. In addition to the foundation information and dedicated text focused on the exam objectives for the CSPFA, this book offers real-world administration and configuration support. This book will not only help readers pass the exam; it will continue to assist them with their duties on a daily basis - Firewall administration guides? Syngress wrote the book. Syngress has demonstrated a proficiency to answer the market need for quality information pertaining to firewall administration guides. Configuring ISA Server 2000: Building Firewalls for Windows 2000 (ISBN: 1-928994-29-6) and Checkpoint Next Generation Security Administration (ISBN: 1-928994-74-1) are currently best sellers in the security market
Publisher: Elsevier
ISBN: 0080476554
Category : Computers
Languages : en
Pages : 657
Book Description
Cisco Security Specialist's Guide to PIX Firewall immerses the reader in the highly complicated subject of firewall implementation, deployment, configuration, and administration. This guide will instruct the reader on the necessary information to pass the CSPFA exam including protocols, hardware, software, troubleshooting and more. Cisco Security Specialist's Guide to PIX Firewall introduces the basic concepts of attack, explains the networking principals necessary to effectively implement and deploy a PIX firewall, covers the hardware and software components of the device, provides multiple configurations and administration examples, and fully describes the unique line syntax native to PIX firewall configuration and administration. - Coverage of the Latest Versions of PIX Firewalls. This book includes coverage of the latest additions to the PIX Firewall family including the CiscoSecure PIX Firewall (PIX) Software Release 6.0 - Must-have desk reference for the serious security professional. In addition to the foundation information and dedicated text focused on the exam objectives for the CSPFA, this book offers real-world administration and configuration support. This book will not only help readers pass the exam; it will continue to assist them with their duties on a daily basis - Firewall administration guides? Syngress wrote the book. Syngress has demonstrated a proficiency to answer the market need for quality information pertaining to firewall administration guides. Configuring ISA Server 2000: Building Firewalls for Windows 2000 (ISBN: 1-928994-29-6) and Checkpoint Next Generation Security Administration (ISBN: 1-928994-74-1) are currently best sellers in the security market
Cisco IP Telephony
Author: David Lovell
Publisher: Cisco Press
ISBN: 9781587050503
Category : Computers
Languages : en
Pages : 634
Book Description
Cisco authorized self-study book for IP Telephony foundation learning Cisco IP Telephony offers indispensable information on how to Configure and implement an end-to-end IP telephony solution using Cisco CallManager and CIPT devices to converge your voice and data networks Create, configure, and manage Cisco CallManager clusters to support small user environments as well as larger user environments with up to 10,000 users Optimize routing flexibility into your CIPT network design using route plans Ensure telephony class of service with partitions and calling search spaces Effect moves, adds, and changes on a large number of users and devices quickly and efficiently Perform proper installation, upgrade, and backup of Cisco CallManager clusters Monitor and perform troubleshooting tasks for a CIPT solution Cisco IP Telephonyis a Cisco authorized self-paced learning tool. This book provides networking professionals with the fundamentals to implement a Cisco AVVID IP Telephony solution that can be run over a data network, therefore reducing costs associated with running separate data and telephone networks. Cisco IP Telephonyfocuses on using Cisco CallManager and other IP telephony components connected in LANs and WANs. This book provides you with a foundation for working with Cisco IP Telephony products, specifically Cisco CallManager. If your task is to install, configure, support, and maintain a CIPT network, this is the book for you. Part I of Cisco IP Telephonyintroduces IP telephony components in the Cisco AVVID environment. Part II covers basic CIPT installation, configuration, and administration tasks, including building CallManager clusters; configuring route plans, route groups, route lists, route patterns, partitions, and calling search spaces; configuring and managing shared media resources such as transcoders, conference bridges, and music on hold; configuring and managing Cisco IP Phone features and users; configuring IP telephony component hardware and software; automating database moves, adds, and changes using the Bulk Administration Tool (BAT); and installing, upgrading, and creating backups for Cisco CallManager components. Part III deals with advanced CIPT configuration tasks for call preservation and shared media resources; covers distributed and centralized call processing model design in WAN environments; explains how to deploy Survivable Remote Site Telephony (SRST) to provide local call processing redundancy at remote branch sites; and provides tips, guidelines, and rules for deploying a Cisco IP Telephony solution, culled from seasoned practitioners in the field. Part IV focuses on three of the primary Cisco applications designed for integration in a Cisco CallManager environment-Cisco WebAttendant, Cisco IP SoftPhone, and Cisco Unity(tm). All this detailed information makes Cisco IP Telephony an ideal resource for the configuration and management of a Cisco IP Telephony solution. Cisco IP Telephonyis part of a recommended learning path from Cisco Systems that can include simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit www.cisco.com/go/authorizedtraining. This volume is in the Certification Self-Study Series offered by Cisco Press. Books in this series provide officially developed training solutions to help networking professionals understand technology implementations and prepare for the Cisco Career Certifications examinations.
Publisher: Cisco Press
ISBN: 9781587050503
Category : Computers
Languages : en
Pages : 634
Book Description
Cisco authorized self-study book for IP Telephony foundation learning Cisco IP Telephony offers indispensable information on how to Configure and implement an end-to-end IP telephony solution using Cisco CallManager and CIPT devices to converge your voice and data networks Create, configure, and manage Cisco CallManager clusters to support small user environments as well as larger user environments with up to 10,000 users Optimize routing flexibility into your CIPT network design using route plans Ensure telephony class of service with partitions and calling search spaces Effect moves, adds, and changes on a large number of users and devices quickly and efficiently Perform proper installation, upgrade, and backup of Cisco CallManager clusters Monitor and perform troubleshooting tasks for a CIPT solution Cisco IP Telephonyis a Cisco authorized self-paced learning tool. This book provides networking professionals with the fundamentals to implement a Cisco AVVID IP Telephony solution that can be run over a data network, therefore reducing costs associated with running separate data and telephone networks. Cisco IP Telephonyfocuses on using Cisco CallManager and other IP telephony components connected in LANs and WANs. This book provides you with a foundation for working with Cisco IP Telephony products, specifically Cisco CallManager. If your task is to install, configure, support, and maintain a CIPT network, this is the book for you. Part I of Cisco IP Telephonyintroduces IP telephony components in the Cisco AVVID environment. Part II covers basic CIPT installation, configuration, and administration tasks, including building CallManager clusters; configuring route plans, route groups, route lists, route patterns, partitions, and calling search spaces; configuring and managing shared media resources such as transcoders, conference bridges, and music on hold; configuring and managing Cisco IP Phone features and users; configuring IP telephony component hardware and software; automating database moves, adds, and changes using the Bulk Administration Tool (BAT); and installing, upgrading, and creating backups for Cisco CallManager components. Part III deals with advanced CIPT configuration tasks for call preservation and shared media resources; covers distributed and centralized call processing model design in WAN environments; explains how to deploy Survivable Remote Site Telephony (SRST) to provide local call processing redundancy at remote branch sites; and provides tips, guidelines, and rules for deploying a Cisco IP Telephony solution, culled from seasoned practitioners in the field. Part IV focuses on three of the primary Cisco applications designed for integration in a Cisco CallManager environment-Cisco WebAttendant, Cisco IP SoftPhone, and Cisco Unity(tm). All this detailed information makes Cisco IP Telephony an ideal resource for the configuration and management of a Cisco IP Telephony solution. Cisco IP Telephonyis part of a recommended learning path from Cisco Systems that can include simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit www.cisco.com/go/authorizedtraining. This volume is in the Certification Self-Study Series offered by Cisco Press. Books in this series provide officially developed training solutions to help networking professionals understand technology implementations and prepare for the Cisco Career Certifications examinations.
Cisco CallManager Fundamentals
Author: John Alexander
Publisher: Cisco Press
ISBN: 9781587050084
Category : Computers
Languages : en
Pages : 730
Book Description
Annotation Strategies for configuring, monitoring, and troubleshooting new Cisco telephony software! First book with specific coverage of Cisco CallManager written by its key developers. Includes specific configuration examples, configuration guidelines, troubleshooting tips, and case studies. Provides detailed information about such complex issues as Cisco CallManager routing and diagnostics. Cisco CallManager Fundamentals provides reference information about Cisco CallManager. This book fully details the innerworkings of Cisco CallManager, which will empower those responsible for designing and maintaining the system with the availability to make intelligent decisions about what, when, and how features within Cisco CallManager can be used. John Alexander is a software development manager for Cisco Systems. John managed the development of the call processing softwares as well as software development tasks. Chris Pearce has been a software engineer in telecommunications for the past nine years. In 1994 he was one of the first four engineers that designed and implemented what would eventually become the Cisco CallManager. Anne Smith is a senior technical writer at Cisco Systems, author of over two-dozen user guides, online help files, and Web-based documentation for various software and telephony companies. Delon Whetten is the technical lead of the Cisco CallManager software group at Cisco Systems. He has been involved in the design and development of message switching, voice messaging, video teleconferencing, and Voice over IP call management systems for the last 24 years.
Publisher: Cisco Press
ISBN: 9781587050084
Category : Computers
Languages : en
Pages : 730
Book Description
Annotation Strategies for configuring, monitoring, and troubleshooting new Cisco telephony software! First book with specific coverage of Cisco CallManager written by its key developers. Includes specific configuration examples, configuration guidelines, troubleshooting tips, and case studies. Provides detailed information about such complex issues as Cisco CallManager routing and diagnostics. Cisco CallManager Fundamentals provides reference information about Cisco CallManager. This book fully details the innerworkings of Cisco CallManager, which will empower those responsible for designing and maintaining the system with the availability to make intelligent decisions about what, when, and how features within Cisco CallManager can be used. John Alexander is a software development manager for Cisco Systems. John managed the development of the call processing softwares as well as software development tasks. Chris Pearce has been a software engineer in telecommunications for the past nine years. In 1994 he was one of the first four engineers that designed and implemented what would eventually become the Cisco CallManager. Anne Smith is a senior technical writer at Cisco Systems, author of over two-dozen user guides, online help files, and Web-based documentation for various software and telephony companies. Delon Whetten is the technical lead of the Cisco CallManager software group at Cisco Systems. He has been involved in the design and development of message switching, voice messaging, video teleconferencing, and Voice over IP call management systems for the last 24 years.