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Author: Richard Grigonis Publisher: CRC Press ISBN: 1482280655 Category : Computers Languages : en Pages : 576
Book Description
If you want to grasp the full length and breadth of the rapidly developing computer telephony field, this book is the place to start. Author Richard Grigonis thoroughly explains even the most abstruse ideas in a concise manner that is aimed at all kinds of readers -- students, business executives, telecom managers, call center supervisors or entrep
Author: Richard Grigonis Publisher: CRC Press ISBN: 1482280655 Category : Computers Languages : en Pages : 576
Book Description
If you want to grasp the full length and breadth of the rapidly developing computer telephony field, this book is the place to start. Author Richard Grigonis thoroughly explains even the most abstruse ideas in a concise manner that is aimed at all kinds of readers -- students, business executives, telecom managers, call center supervisors or entrep
Author: Eamon P. Doherty Ph.D. Publisher: AuthorHouse ISBN: 1463479646 Category : Computers Languages : en Pages : 198
Book Description
The book discusses some basics about computer security and some of the strategies that personal computer users take to try to keep their machine safe. It also discusses the dangers that many people and governments face from people misusing computer resources and some of the strategies that the United States Federal Government is taking to help keep its citizens safe. The book also robotics used from a distance to help disabled people recreate and work across countries.
Author: Nathan J. Muller Publisher: McGraw Hill Professional ISBN: 9780071381482 Category : Biography & Autobiography Languages : en Pages : 1276
Book Description
A reference guide to telecommunications with over 300 articles on technology, architectures, terms and more. Includes a CD-ROM with the complete text of the encyclopedia.
Author: James W. Cortada Publisher: Oxford University Press ISBN: 0190290188 Category : Computers Languages : en Pages : 656
Book Description
The Digital Hand, Volume 2, is a historical survey of how computers and telecommunications have been deployed in over a dozen industries in the financial, telecommunications, media and entertainment sectors over the past half century. It is past of a sweeping three-volume description of how management in some forty industries embraced the computer and changed the American economy. Computers have fundamentally changed the nature of work in America. However it is difficult to grasp the full extent of these changes and their implications for the future of business. To begin the long process of understanding the effects of computing in American business, we need to know the history of how computers were first used, by whom and why. In this, the second volume of The Digital Hand, James W. Cortada combines detailed analysis with narrative history to provide a broad overview of computing's and telecomunications' role in over a dozen industries, ranging from Old Economy sectors like finance and publishing to New Economy sectors like digital photography and video games. He also devotes considerable attention to the rapidly changing media and entertainment industries which are now some of the most technologically advanced in the American economy. Beginning in 1950, when commercial applications of digital technology began to appear, Cortada examines the ways different industries adopted new technologies, as well as the ways their innovative applications influenced other industries and the US economy as a whole. He builds on the surveys presented in the first volume of the series, which examined sixteen manufacturing, process, transportation, wholesale and retail industries. In addition to this account, of computers' impact on industries, Cortada also demonstrates how industries themselves influenced the nature of digital technology. Managers, historians and others interested in the history of modern business will appreciate this historical analysis of digital technology's many roles and future possibilities in an wide array of industries. The Digital Hand provides a detailed picture of what the infrastructure of the Information Age really looks like and how we got there.
Author: Brendan Read Publisher: CRC Press ISBN: 1482280906 Category : Computers Languages : en Pages : 383
Book Description
Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f
Author: Joe Fleischer Publisher: CRC Press ISBN: 1482280760 Category : Computers Languages : en Pages : 272
Book Description
Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy. The Complete Guide t
Author: Richard Grigonis
Author: Richard Grigonis
Author: Harry Newton
Author: Harry Newton
Author: Harry Newton
Author: Eamon P. Doherty Ph.D.
Author: Nathan J. Muller
Author: Harry Newton
Author: James W. Cortada
Author: Brendan Read
Author: Joe Fleischer