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Author: William A. Yarberry Jr. Publisher: CRC Press ISBN: 1420000403 Category : Computers Languages : en Pages : 432
Book Description
Since the publication of the first edition, the CTI world has changed significantly. Where it was once focused on the integration of voice systems with computers, the focus is now on IP-based voice, or converged networks and services. Today, the telcos are upgrading their systems from circuit-switched to IP-based packet-switched networks. Companies
Author: William A. Yarberry Jr. Publisher: CRC Press ISBN: 1420000403 Category : Computers Languages : en Pages : 432
Book Description
Since the publication of the first edition, the CTI world has changed significantly. Where it was once focused on the integration of voice systems with computers, the focus is now on IP-based voice, or converged networks and services. Today, the telcos are upgrading their systems from circuit-switched to IP-based packet-switched networks. Companies
Author: Rob Walters Publisher: Artech House Publishers ISBN: Category : Computers Languages : en Pages : 496
Book Description
This revised edition offers a comprehensive analysis of where computer telephony integration (CTI) came from and where it is going. The book provides a clear, in-depth coverage of all of CTI, including technology, standards, applications, system engineering, industry structure, the market, and future developments. The book features expanded coverage of CTI and new information on media processing, automation, and messaging.
Author: Richard Grigonis Publisher: CRC Press ISBN: 1482280655 Category : Computers Languages : en Pages : 576
Book Description
If you want to grasp the full length and breadth of the rapidly developing computer telephony field, this book is the place to start. Author Richard Grigonis thoroughly explains even the most abstruse ideas in a concise manner that is aimed at all kinds of readers -- students, business executives, telecom managers, call center supervisors or entrep
Author: Michael Thomas Bayer Publisher: McGraw Hill Professional ISBN: 9780071359870 Category : Computers Languages : en Pages : 820
Book Description
Accompanying CD-ROM has resource documents in PDF format, including the complete set of ECTF specifications, and live links to updates and related web sites.
Author: Solange Ghernaouti-Helie Publisher: Springer Science & Business Media ISBN: 1447115643 Category : Business & Economics Languages : en Pages : 229
Book Description
A revised and updated translation of the French original, this work deals effectively with local area network technologies and management, offering a broad overview of enterprise telecommunication technologies. Also covered is computer telephony integration (CTI) through a presentation of the main technologies of the domain. A functional description of the main features of network operating systems is proposed and illustrated by Novell IntraNetWare and Windows NT examples, with special emphasis offered on business applications and management issues of these topics. The main interest of the book resides in the dual approach of enterprise networks, covering both technical and managerial elements, providing a global understanding of business applications and management of telecommunications to IT professionals and students. Concrete tools and methods are described, thus offering practical advice of immediate relevance.
Author: Rob Walters Publisher: Artech House Publishers ISBN: Category : Business & Economics Languages : en Pages : 390
Book Description
Learn how CTI works and how you can make it work for your company. Using real-life examples, this book shows how computer-supported telephony applied to call centers has already given many companies a significant edge over their competitors. The author analyzes the benefits CTI can bring to your organization such as increased quality of customer service and resulting customer satisfaction, dramatic cost savings and increased revenue, an enhanced corporate image, and employee job satisfaction through convenience and system efficiency.
Author: Jeffrey R. Shapiro Publisher: Wiley ISBN: 9780764530135 Category : Computers Languages : en Pages : 462
Book Description
Computer Telephony Strategies™ Jeffrey R. Shapiro A Survival Guide for Technical Professionals Computer telephony services, such as voice mail and audiotext, have been around since the 1970s, but today this broad spectrum of computer and telecommunications technologies is poised to empower the enterprise with mixed media messaging services, interactive voice response, human-computer dialog, interactive fax technology, call processing, and much, much more. In this real-world guide for decision makers, expert computer telephony consultant Jeffrey R. Shapiro illuminates every aspect of this vital tool for competitive advantage—from assessing your organization's needs and making the transition to legal implications and cost justification. Most importantly, Shapiro maps out the kind of strategic planning that ensures success by anticipating the effects that a computer telephony project is likely to have on workers, corporate culture, and customer satisfaction. Read this Insider's Guide to Understand: The benefits of integrating computers and the enterprise network with the telephone system How to assess your organization's computer telephony potential — complete with practical checklist Microsoft's and Novell's telephony APIs, Internet telephony applications, and interactive telecommunications Computer telephony components, including PBXs, operator consoles and control panels, automated attendants, voice messaging systems, and fax systems How to compare vendor services and pick the right one—the first time The role of digital and analog technology Packed with case histories and explorations of specific tools, Computer Telephony Strategies™ is your roadmap to a new communications frontier.
Author: K.V.K.K. Prasad Publisher: Dreamtech Press ISBN: 9788177223620 Category : Languages : en Pages : 776
Book Description
A Comprehensive coverage of Digital communication, Data Communication Protocols and Mobile ComputingCovers:" Multiplexing & Multiple accesses" Radio Communications- Terrestrial & Satellite" Error Detection & Correction" ISO/ OSI Protocol Architecture" Wired Internet DNS, RADIUS, Firewalls, VPN" Cellular Mobile Communication" GPS, CTI, Wireless Internet" Multimedia Communication over IP Networks
Author: Michael HouTong Luo, CCIE# 6183 Publisher: Lulu.com ISBN: 1329184629 Category : Computers Languages : en Pages : 314
Book Description
Install, deploy, configure and troubleshoot Cisco Unified Contact Center Express. Inbound and outbound call distribution, Desktop Suite and Finesse, database and web chat, scripting and trace analyzing. Cisco and third-party tools such as CET, RTMT, LDAP Browser, and WinGrep. Written by Michael HouTong Luo, CCIE# 6183 (Routing/Switching and Collaboration), author of ""Deploying Cisco Unified Presence.""
Author: William A. Yarberry Jr.
Author: William A. Yarberry Jr.
Author: Rob Walters
Author: Richard Grigonis
Author: Duane Sharp
Author: Michael Thomas Bayer
Author: Solange Ghernaouti-Helie
Author: Rob Walters
Author: Jeffrey R. Shapiro
Author: K.V.K.K. Prasad
Author: Michael HouTong Luo, CCIE# 6183