Compassionate Competency PDF Download

Author: Emelia Sam
Publisher:
ISBN: 9780692142653
Category : Medical
Languages : en
Pages : 144

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Book Description
Using compassion as the foundation, Dr. Emelia Sam explores the way in which contemporary healthcare can be transformed from the inside out. Compassionate Competency serves as a guide for the healthcare community to deliver the type of service that patients deserve while providers simultaneously find meaning and fulfillment in the care they give.

Author: Don R. Crawley
Publisher: Soundtraining Net
ISBN: 9780983660705
Category : Computer industry
Languages : en
Pages : 164

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Book Description
Note: There is a newer version of this book available. Please look up ISBN 978-0983660736. A real-world, plain-language how-to guide for delivering amazing customer service to end-users. Now in its second edition, The Compassionate Geek was written by tech people for tech people. There are no frills, just best practices and ideas that actually work! Filled with practical tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Here's what you'll find: Best practices for communicating with email, including examples The four intrinsic qualities of great service providers Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check A flow chart for handling user calls What to do when the user is wrong How to work with the different generations in the workplace All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo," just down-to-earth tips and best practices learned from years of working with IT pros and end-users.

Author: Wilson C. Hurley
Publisher: Rowman & Littlefield
ISBN: 1538141841
Category : Psychology
Languages : en
Pages : 267

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Book Description
Compassion’s COMPASS: Strategies for Developing Kindness and Insight offers a systematic approach to developing compassionate insight that has been adapted from Tibetan mind training strategies, secularized for modern audiences, and supplemented with relevant research, anecdotes, and exercises in accessible language. This book contains easy exercises for regaining composure, boosting compassionate insight, preventing compassion fatigue, and maintaining compassion resilience. “COMPASS” is an acronym for “Compassion and Analytical Selective-Focus Skills”. Selective-focus skills suggest contemplations that can help to generate and enhance compassionate insight. These exercises follow an “emotional logic” in which one step produces a basis for cultivating the next. These skill steps are broken down in detail within each section of the book containing a discussion of the purpose of the skill being presented, supporting research for it, examples of its use, and short exercises for the reader to try in order to cultivate and enhance it. These techniques have been piloted with social workers and therapists-in-training. Details of these pilot studies are included along with a handbook for helping professionals in the prevention and healing of compassion fatigue. The exercises that are presented in each chapter are also compiled in order for easy use in the handbook in back of the book.

Author: Irena Papadopoulos
Publisher: Routledge
ISBN: 1317199928
Category : Medical
Languages : en
Pages : 209

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Book Description
Bringing together the crucially important topics of cultural competence and compassion for the first time, this book explores how to practise ‘culturally competent compassion’ in healthcare settings – that is, understanding the suffering of others and wanting to do something about it using culturally appropriate and acceptable caring interventions. This text first discusses the philosophical and religious roots of compassion before investigating notions of health, illness, culture and multicultural societies. Drawing this information together, it then introduces two invaluable frameworks for practice, one of cultural competence and one of culturally competent compassion, and applies them to care scenarios. Papadopoulos goes on to discuss: how nurses in different countries understand and provide compassion in practice; how students learn about compassion; how leaders can create and champion compassionate working environments; and how we can, and whether we should, measure compassion. Culturally Competent Compassion is essential reading for healthcare students and its combination of theoretical content and practice application provides a relevant and interesting learning experience. The innovative model for practice presented here will also be of interest to researchers exploring cultural competence and compassion in healthcare.

Author: Nate Regier PhD
Publisher: Berrett-Koehler Publishers
ISBN: 152300455X
Category : Business & Economics
Languages : en
Pages : 175

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Book Description
A compass for leaders lost in the paradoxical space between attention to people and attention to results-with Compassionate Accountability you don't have to choose! Sadly, compassion and accountability are too often in tension-leaders feel they have to pick one or the other. But solely prioritizing accountability can create toxic work environments that drive away good talent. On the other end of the spectrum, being too nice can compromise performance and productivity. Finding harmony between compassion and accountability is the ultimate catalyst for improved results and a thriving workplace. The solution is recognizing that compassion and accountability are not opposites. In fact, accountability is an element of compassion. Compassionate Accountability is the process of building connection while getting results. This book shows how this foundational mindset, philosophy, and way of living can lead to a thriving organizational culture. It covers such topics as these: Why you can't practice compassion without accountability How to turn on the three switches of the compassion mindset-and the predictable damaging consequences when they're turned off The key role Compassionate Accountability plays in a healthy leadership culture Six areas to focus on to start building your culture of Compassionate Accountability Five common barriers to compassion for leaders-and how to overcome them Plus, readers will find real case examples of how organizations have adopted Compassionate Accountability, along with quizzes and self-assessments to help them learn and apply the concepts. Leaders seeking a renewed sense of fulfillment in their roles and increased leadership impact will find inspiration, guidance, and a road map for cultural transformation.

Author: David Rakel
Publisher: W. W. Norton & Company
ISBN: 0393247759
Category : Self-Help
Languages : en
Pages : 256

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Book Description
“This book explains not only the healing power of compassionate human connection, but in the most accessible and practical ways, how to cultivate our capacity to create that connection and thereby empower others to find their best selves.”—John Makransky, author of Awakening through Love All of us have an innate capacity for compassion. We recognize when others are hurting, and we want to help, but we’re not always good at it. There is another way. In The Compassionate Connection, Dr. David Rakel explains how we can strengthen our bonds with others—all the while doing emotional and physical good for ourselves. As founder and director of the University of Wisconsin Integrative Medicine program, Dr. Rakel discovered that we become the most effective helpers when we use the tool of human connection. Drawing on his own research and practice, as well as thirty years of published studies in medicine, sociology, psychology, meditation, and neuroscience, Dr. Rakel "stacks the deck" in favor of healing and introduces the concept of bio-psycho-spiritual authentic awareness. Not only are our bodies and minds connected, but also it has been scientifically proven that our capacity to feel beauty, awe, and compassion enhances our health and wellbeing. In The Compassionate Connection, Dr. Rakel provides an innovative approach to enhancing health in others and strengthening relationships through the art of connecting. These tools guide us to improve our connections—whether between doctor and patient, husband and wife, parent and child, or boss and employee—and live with clarity, wisdom, and good health.

Author: MARK. DURKIN
Publisher:
ISBN: 9781032232089
Category : Compassion
Languages : en
Pages : 0

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Book Description
This practical book suggests ways in which healthcare students and practitioners can develop their compassion strengths. Discussing what compassion is and means, it includes a new compassion strength model and a series of exercises the reader can use for reflecting on and developing their practice. A hallmark of healthcare practice is compassion, yet there is a lack of understanding as to what compassion is and how it can be developed in practice. The book begins with the challenge of defining compassion, particularly looking at healthcare contexts and making links between self-care and caring for others. It then presents a new, evidence-based holistic model that brings together key elements of compassion for self and other, along with a scale that readers can measure themselves against. Identifying eight strengths "self-care, connection, communication, competency, empathy, interpersonal skills, character, and engagement" Durkin provides the theoretical background to each, accompanied with suggestions for practice and reflective activities. It ends with a selection of vignettes that readers can use to try out their strengths. Highlighting the concept of compassion strengths, and compassion as a way of being, this is an essential read for healthcare students and practitioners, whether involved in direct patient care or management.

Author: Rasmus Hougaard
Publisher: Harvard Business Press
ISBN: 164782074X
Category : Business & Economics
Languages : en
Pages : 136

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Book Description
Leadership is hard. How can you balance compassion for your people with effectiveness in getting the job done? A global pandemic, economic volatility, natural disasters, civil and political unrest. From New York to Barcelona to Hong Kong, it can feel as if the world as we know it is coming apart. Through it all, our human spirit is being tested. Now more than ever, it's imperative for leaders to demonstrate compassion. But in hard times like these, leaders need to make hard decisions—deliver negative feedback, make difficult choices that disappoint people, and in some cases lay people off. How do you do the hard things that come with the responsibility of leadership while remaining a good human being and bringing out the best in others? Most people think we have to make a binary choice between being a good human being and being a tough, effective leader. But this is a false dichotomy. Being human and doing what needs to be done are not mutually exclusive. In truth, doing hard things and making difficult decisions is often the most compassionate thing to do. As founder and CEO of Potential Project, Rasmus Hougaard and his longtime coauthor, Jacqueline Carter, show in this powerful, practical book, you must always balance caring for your people with leadership wisdom and effectiveness. Using data from thousands of leaders, employees, and companies in nearly a hundred countries, the authors find that when leaders bring the right balance of compassion and wisdom to the job, they foster much higher levels of employee engagement, performance, loyalty, and well-being in their people. With rich examples from Netflix, IKEA, Unilever, and many other global companies, as well as practical tools and advice for leaders and managers at any level, Compassionate Leadership is your indispensable guide to doing the hard work of leadership in a human way.

Author: Frank Rogers Jr.
Publisher: Upper Room Books
ISBN: 1935205277
Category : Religion
Languages : en
Pages : 154

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Book Description
Praise for Practicing Compassion Everybody believes in compassion, but nobody tells you how to practice it. Until now. Frank Rogers turns compassion into a doable, daily practice—as simple as catching your breath and taking your pulse. If you want to read a book that actually has the capacity to change your life (and the world), beginning today, this is the book to read. —Brian D. McLaren Author/speaker/blogger/activist (brianmclaren.net) If you want clear, practical guidance on how to cultivate the inner resources to become a healing presence and force of good for the world, there is no better book than this and no better guide than Frank Rogers. —John Makransky Professor of Comparative Theology, Boston College Author of Awakening through Love Compassion is more than a sympathetic feeling—it's the bond of human connection. Most religions lift up compassion, yet few people actually teach how to practice it. Through rich and moving stories of people from various faiths, Frank Rogers shows ways to incorporate compassion in our daily lives. His interfaith perspective on mercy, kindness, and caring for one another trains us to Pay attention, Understand empathically, Love with connection, Sense the sacredness, and Embody new life (PULSE).

Author: Dacher Keltner
Publisher: W. W. Norton & Company
ISBN: 0393337286
Category : Philosophy
Languages : en
Pages : 337

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Book Description
Leading scientists and science writers reflect on the life-changing, perspective-changing, new science of human goodness. Where once science painted humans as self-seeking and warlike, today scientists of many disciplines are uncovering the deep roots of human goodness. At the forefront of this revolution in scientific understanding is the Greater Good Science Center, based at the University of California, Berkeley. The center fuses its cutting-edge research with inspiring stories of compassion in action in Greater Good magazine. The best of these writings are collected here, and contributions from Steven Pinker, Robert Sapolsky, Paul Ekman, Michael Pollan, and the Dalai Lama, among others, will make you think not only about what it means to be happy and fulfilled but also what it means to lead an ethical and compassionate life.