The Customer Centricity Playbook PDF Download

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The Customer Centricity Playbook

The Customer Centricity Playbook PDF Author: Peter Fader
Publisher: University of Pennsylvania Press
ISBN: 1613631413
Category : Business & Economics
Languages : en
Pages : 136

Book Description
A 2019 Axiom Business Award winner. In The Customer Centricity Playbook , Wharton School professor Peter Fader and Wharton Interactive's executive director Sarah Toms help you see your customers as individuals rather than a monolith, so you can stop wasting resources by chasing down product sales to each and every consumer.

The Customer Centricity Playbook

The Customer Centricity Playbook PDF Author: Peter Fader
Publisher: University of Pennsylvania Press
ISBN: 1613631413
Category : Business & Economics
Languages : en
Pages : 136

Book Description
A 2019 Axiom Business Award winner. In The Customer Centricity Playbook , Wharton School professor Peter Fader and Wharton Interactive's executive director Sarah Toms help you see your customers as individuals rather than a monolith, so you can stop wasting resources by chasing down product sales to each and every consumer.

The Collaborative Director

The Collaborative Director PDF Author: Greg Takoudes
Publisher: Routledge
ISBN: 0429866577
Category : Art
Languages : en
Pages : 267

Book Description
The Collaborative Director: A Department-by-Department Guide to Filmmaking explores the directorial process in a way that allows the director to gather the best ideas from the departments that make up a film crew, while making sure that it is the director’s vision being shown on screen. It goes beyond the core concepts of vision, aesthetic taste, and storytelling to teach how to effectively collaborate with each team and fully tap into their creative potential. The structure of the book follows a budget top sheet, with each chapter describing the workflow and responsibilities of a different department and giving insights into the methods and techniques a director can use to understand the roles and dynamics. Each chapter is divided into four sections. Section one provides an overview of the department, section two focuses on directors who have used that department in notably effective ways, section three looks at collaboration from the reverse perspective with interviews from department members, and section four concludes each chapter with a set of tasks directors can use to prepare. Ideal for beginner and intermediate filmmaking students, as well as aspiring filmmakers and early career professionals, this book provides invaluable insight into the different departments, and how a director can utilize the skills and experience of a crew to lead with knowledge and confidence.

Collaborating for English Learners

Collaborating for English Learners PDF Author: Andrea Honigsfeld
Publisher: Corwin Press
ISBN: 1544340060
Category : Education
Languages : en
Pages : 289

Book Description
Looking for a silver bullet to accelerate EL achievement? There is none. But this, we promise: when EL specialists and general ed teachers pool their expertise, your ELs’ language development and content mastery will improve exponentially. Just ask the tens of thousands of Collaboration and Co-Teaching users and now, a new generation of educators, thanks to this all-new second edition: Collaborating for English Learners. Why this new edition? Because more than a decade of implementation has generated for Andrea Honigsfeld and Maria Dove new insight into what exemplary teacher collaboration looks like, which essential frameworks must be established, and how integrated approaches to ELD services benefit all stakeholders. Essentially a roadmap to the many different ways we can all work together, this second edition of Collaborating for English Learners features: All-new examples, case studies, illustrative video, and policy updates In-depth coverage of the full range of strategies and configurations for determining the best model to adopt Templates, planning guides, and other practical tools to put collaboration into practice Guidelines, self-assessments, and questionnaires for evaluating the strategies’ effectiveness By this time, the big benefits of teacher collaboration are well documented. Where teachers and schools struggle still is determining the best way to do so, especially when working with our ELs. That’s where Andrea Honigsfeld, Maria Dove, and their second edition of Collaborating for English Learners will prove absolutely indispensable. After all, there are no two better authorities.

A New Era for Collaborative Forest Management

A New Era for Collaborative Forest Management PDF Author: William H. Butler
Publisher: Routledge
ISBN: 1351033360
Category : Technology & Engineering
Languages : en
Pages : 418

Book Description
This book assesses the Collaborative Forest Landscape Restoration Program (CFLRP) and identifies lessons learned for governance and policy through this new and innovative approach to collaborative forest management. Unlike anything else in US public land management, the CFLRP is a nationwide program that requires collaboration throughout the life of national forest restoration projects, joining agency partners and local stakeholder groups in a kind of decade-long restoration marriage. This book provides a comprehensive assessment of the governance dynamics of the program, examining: questions about collaborative governance processes and the dynamics of trust, accountability and capacity; how scientific information is used in making decisions and integrated into adaptive management processes; and the topic of collaboration through implementation, an underdeveloped area of collaborative governance literature. Bringing together chapters from a community of social science and policy researchers who have conducted studies across multiple CFLRP projects, this volume generates insights, not just about the program, but also about dynamics that are central to collaborative and landscape approaches to land management and relevant for broader practice. This volume is a timely and important contribution to environmental governance scholarship. It will be of interest to researchers and students of natural resource management, environmental governance, and forestry, as well as practitioners and policy makers involved in forest and ecosystem restoration efforts, and collaborative natural resource management more broadly.

Data-Driven Dialogue

Data-Driven Dialogue PDF Author: Bruce Wellman
Publisher:
ISBN: 9780966502237
Category : Educational change
Languages : en
Pages : 192

Book Description


Organizing Higher Education for Collaboration

Organizing Higher Education for Collaboration PDF Author: Kezar
Publisher: John Wiley & Sons
ISBN: 0470179368
Category : Education
Languages : en
Pages : 314

Book Description
This book provides needed guidance and advice for how colleges and universities can reorganize to foster more collaborative work. In a time of declining resources, financial challenges, changing demographics, and staff overturn, institutions are looking for ways to maximize their resources and still be effective. This book is based on a study of campuses that have been successful in recreating their environments to support collaborative work.

Collaboration and Co-Teaching

Collaboration and Co-Teaching PDF Author: Andrea Honigsfeld
Publisher: Corwin Press
ISBN: 1412976502
Category : Education
Languages : en
Pages : 249

Book Description
Help ELLs achieve success with an integrated, collaborative program! Teacher collaboration and co-teaching are proven strategies for helping students with diverse needs achieve academically. Now this practical resource provides a step-by-step guide to making collaboration and co-teaching work for general education teachers and English as a second language (ESL) specialists to better serve the needs of English language learners (ELLs). The authors address the fundamental questions of collaboration and co-teaching, examine how a collaborative program helps ELLs learn content while meeting English language development goals, and offer information on school leaders' roles in facilitating collaboration schoolwide. Featuring six in-depth case studies, this guide helps educators: Understand the benefits and challenges of collaborative service delivery Choose from a range of strategies and configurations, from informal planning and collaboration to a fully developed co-teaching partnership Use templates, planning guides, and other practical tools to put collaboration into practice Evaluate the strategies' success using the guidelines, self-assessments, and questionnaires included Collaboration and Co-Teaching helps ESL, ELL, and general education teachers combine their expertise to provide better support for their ELLs!

Lean Analytics

Lean Analytics PDF Author: Alistair Croll
Publisher: "O'Reilly Media, Inc."
ISBN: 1098168151
Category : Business & Economics
Languages : en
Pages : 403

Book Description
Whether you're a startup founder trying to disrupt an industry or an entrepreneur trying to provoke change from within, your biggest challenge is creating a product people actually want. Lean Analytics steers you in the right direction. This book shows you how to validate your initial idea, find the right customers, decide what to build, how to monetize your business, and how to spread the word. Packed with more than thirty case studies and insights from over a hundred business experts, Lean Analytics provides you with hard-won, real-world information no entrepreneur can afford to go without. Understand Lean Startup, analytics fundamentals, and the data-driven mindset Look at six sample business models and how they map to new ventures of all sizes Find the One Metric That Matters to you Learn how to draw a line in the sand, so you'll know it's time to move forward Apply Lean Analytics principles to large enterprises and established products

Collaborative Intelligence

Collaborative Intelligence PDF Author: Dawna Markova
Publisher: Random House
ISBN: 0812994914
Category : Business & Economics
Languages : en
Pages : 386

Book Description
A breakthrough book on the transformative power of collaborative thinking Collaborative intelligence, or CQ, is a measure of our ability to think with others on behalf of what matters to us all. It is emerging as a new professional currency at a time when the way we think, interact, and innovate is shifting. In the past, “market share” companies ruled by hierarchy and topdown leadership. Today, the new market leaders are “mind share” companies, where influence is more important than power, and success relies on collaboration and the ability to inspire. Collaborative Intelligence is the culmination of more than fifty years of original research that draws on Dawna Markova’s background in cognitive neuroscience and her most recent work, with Angie McArthur, as a “Professional Thinking Partner” to some of the world’s top CEOs and creative professionals. Markova and McArthur are experts at getting brilliant yet difficult people to think together. They have been brought in to troubleshoot for Fortune 500 leaders in crisis and managers struggling to inspire their teams. When asked about their biggest challenges at work, Markova and McArthur’s clients all cite a common problem: other people. This response reflects the way we have been taught to focus on the gulfs between us rather than valuing our intellectual diversity—that is, the ways in which each of us is uniquely gifted, how we process information and frame questions, what kind of things deplete us, and what engages and inspires us. Through a series of practices and strategies, the authors teach us how to recognize our own mind patterns and map the talents of our teams, with the goal of embarking together on an aligned course of action and influence. In Markova and McArthur’s experience, managers who appreciate intellectual diversity will lead their teams to innovation; employees who understand it will thrive because they are in touch with their strengths; and an entire team who understands it will come together to do their best work in a symphony of collaboration, their individual strengths working in harmony like an orchestra or a high-performing sports team. Praise for Collaborative Intelligence “Rooted in the latest neuroscience on the nature of collaboration, Collaborative Intelligence celebrates the power of working and thinking together at the highest levels of business and politics, and in the smallest aspects of our everyday lives. Dawna Markova and Angie McArthur show us that our ability to collaborate is not only a measure of intelligence, but essential to solving the world’s problems and seeing the possibilities in ourselves and others.”—Arianna Huffington “This inspiring book teaches you how to align your intention with the intention of others, and how, through shared strengths and talents, you have every right to expect greatness and set the highest goals and expectations.”—Deepak Chopra “Everyone talks about collaboration today, but the rhetoric typically outweighs the reality. Collaborative Intelligence offers tangible tools for those serious about becoming ‘system leaders’ who can close the gap and make collaboration real.”—Peter M. Senge, author of The Fifth Discipline “I have worked with Markova and McArthur for several years, focusing on achieving better results through intellectual diversity. Their approach has encouraged more candid debate and collaborative behavior within the team. The team, not individuals, becomes the hero.”—Al Carey, CEO, PepsiCo

The Handbook for Collaborative Common Assessments

The Handbook for Collaborative Common Assessments PDF Author: Cassandra Erkens
Publisher: Solution Tree
ISBN: 9781942496861
Category : Education
Languages : en
Pages : 0

Book Description
When educators participate fully in the consistent and systematic collaborative common assessment process, teachers, learners, and schools all thrive. A companion to the assessment book Collaborative Common Assessments by Cassandra Erkens, this practical handbook presents measures teams can take to improve their collaborative common assessments. Each chapter features reflection questions as well as tools and protocols for implementing each phase of the process. Use this practical assessment book to improve your collaborative common assessment process: Gain a deeper understanding of the collaborative assessment process. Discover how to ensure the accuracy and reliability of collaborative common assessments in analyzing student assessment data. Identify student misconceptions in the classroom to better plan educational interventions and collaborative instruction. Answer reflection questions to ensure collaborative teams are concentrating on the right work. Contents: Introduction: Teamwork. Instruction. Results. Chapter 1: Foundational Concepts of Collaborative Common Assessment Chapter 2: Evidence and Research Supporting the Collaborative Common Assessment Process Chapter 3: The Preparation Phase Chapter 4: The Design Phase Chapter 5: The Delivery Phase Chapter 6: The Data Phase Chapter 7: The Re-Engagement Phase Epilogue References and Resources