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Author: Mary Lacity Publisher: Bloomsbury Publishing ISBN: 1472918495 Category : Business & Economics Languages : en Pages : 265
Book Description
Business Process Outsourcing (BPO)-the sourcing of business services through external third parties-is a global phenomenon, which generated nearly $300 billion worldwide in 2012. BPO is highly IT-enabled, and on a growth trajectory that impacts across functions of major, medium and small enterprises, including procurement, human resources, accounting and finance, sales, marketing, legal, asset management and key administrative processes. Despite this size and spread, BPO services and the ability of clients to manage their providers, are still evolving and have a mixed record. In the course of their research, the authors have found only 20% of outsourcing arrangements are world-class performers. A further 25% are 'good', 40% are 'OK' and 15% are 'poor'. This book pinpoints and describes in detail the effective practices that characterize the top global BPO performers, including Microsoft, BP, EMC and TalkTalk. The authors provide case illustrations and examples throughout of how world-class practices were generated and evolved, and how they can be applied to real life settings and problem areas.
Author: Mary Lacity Publisher: Bloomsbury Publishing ISBN: 1472918495 Category : Business & Economics Languages : en Pages : 265
Book Description
Business Process Outsourcing (BPO)-the sourcing of business services through external third parties-is a global phenomenon, which generated nearly $300 billion worldwide in 2012. BPO is highly IT-enabled, and on a growth trajectory that impacts across functions of major, medium and small enterprises, including procurement, human resources, accounting and finance, sales, marketing, legal, asset management and key administrative processes. Despite this size and spread, BPO services and the ability of clients to manage their providers, are still evolving and have a mixed record. In the course of their research, the authors have found only 20% of outsourcing arrangements are world-class performers. A further 25% are 'good', 40% are 'OK' and 15% are 'poor'. This book pinpoints and describes in detail the effective practices that characterize the top global BPO performers, including Microsoft, BP, EMC and TalkTalk. The authors provide case illustrations and examples throughout of how world-class practices were generated and evolved, and how they can be applied to real life settings and problem areas.
Author: John Claude Bemis Publisher: Random House Books for Young Readers ISBN: 0375855645 Category : Juvenile Fiction Languages : en Pages : 370
Book Description
Drawn by the lodestone his father gave him years before, twelve-year-old orphan Ray travels south, meeting along the way various characters from folklore who are battling against an evil industry baron known as the Gog.
Author: Mary Lacity
Author: Mary Lacity
Author: Nora Raleigh Baskin
Author: United States. War Department
Author: 
Author: John Claude Bemis
Author: United States. Philippine Commission (1900-1916)
Author: 
Author: United States. Philippine Commission (1900-1916)
Author: Philippines
Author: United States. Philippine Commission (1900-1916)