Case Studies in Rooms Operations and Management PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download Case Studies in Rooms Operations and Management PDF full book. Access full book title Case Studies in Rooms Operations and Management by Jeremy Huyton. Download full books in PDF and EPUB format.
Author: Jeremy Huyton Publisher: ISBN: 9781862504820 Category : Hotel front desk personnel Languages : en Pages : 347
Book Description
Teaching students in rooms management, and the associated front-office service, is difficult. Hotels are reluctant to permit students to train using real customers and real problems because initial impression of the hotel, and its ongoing reputation, are dependent on the performance of staff members in this vital area of first contact and primary service.
Author: Jeremy Huyton Publisher: ISBN: 9781862504820 Category : Hotel front desk personnel Languages : en Pages : 347
Book Description
Teaching students in rooms management, and the associated front-office service, is difficult. Hotels are reluctant to permit students to train using real customers and real problems because initial impression of the hotel, and its ongoing reputation, are dependent on the performance of staff members in this vital area of first contact and primary service.
Author: Timothy R. Hinkin Publisher: John Wiley & Sons ISBN: 047168693X Category : Business & Economics Languages : en Pages : 171
Book Description
Cases in Hospitality Management: A Critical Incident Approach, Second Edition is one of the few casebooks on the market that focuses specifically on hospitality management. It adopts a critical incident approach, a powerful teaching methodology whereby customers and employees are asked to identify actual experiences regarding service in the hospitality industry – both positive and negative - and then to describe the organization’s response to it. This approach encourages thorough analysis of a prominent issue, thus highlighting the wide range of complexities that face managers on the hospitality industry on a daily basis. Cases involving many segments of the industry - including airlines, railroads, private clubs, conference centers, travel agents, and restaurants – are included, as are fifteen new cases and a new section on hospitality technology.
Author: Robert Johnston Publisher: Pearson Education ISBN: 9780273655312 Category : Business & Economics Languages : en Pages : 534
Book Description
The third edition of this clearly structured case book has been expanded and updated, and includes an introduction to the analysis of operations management cases. Key areas of operations management are dealt with, including new areas such as operations strategy, performance measurement and TPM.
Author: Suzanne Smith Blancett Publisher: Jones & Bartlett Learning ISBN: 9780834207899 Category : Business & Economics Languages : en Pages : 474
Book Description
Case Studies in Nursing Case Management provides portrayals of health care organizations around the nation that have successfully implemente d case management programs. It reports on how case management is being used in inpatient, ambulatory, operating room, intensive care, home h ealth, and subacute settings. Specific populations such as pediatric, maternity, dialysis, geriatric, psychiatric, and AIDS/HIV patients are also addressed. Case managers' roles in managed care and community-ba sed settings as well as in insurance companies are described.
Author: Roman Egger Publisher: Routledge ISBN: 1136405003 Category : Business & Economics Languages : en Pages : 509
Book Description
eTourism Case Studies bridges the gap in contemporary literature by carefully examining marketing and management issues of many international companies that have successfully implemented eTourism solutions. Divided into six sections this book explores the newest developments in this field, introducing and discussing emerging trends, approaches, models and paradigms, providing visions for the future of eTourism and supporting discussion and elaboration with the help of thorough pedagogic aids. With contributions from leading global experts both from the industry and academia, each case follows a rigid structure, with features such as bulleted summaries and review questions, as well as each section having its own thorough introduction and conclusion written by the editors, highlighting the key issues and theories. This is the first book of its kind to bring together cases highlighting best practice and methods for exploiting ICT in the tourism industry, from international market leaders.
Author: Mark D. Abkowitz Publisher: John Wiley & Sons ISBN: 0470281863 Category : Business & Economics Languages : en Pages : 289
Book Description
Operational Risk Management offers peace of mind to business and government leaders who want their organizations to be ready for any contingency, no matter how extreme. This invaluable book is a preparatory resource for when times are good, and an emergency reference when times are bad. Operational Risk Management is destined to become every risk manager?s ultimate weapon to help his or her organization survive ? no matter what.
Author: Michael J. O'Fallon Publisher: John Wiley & Sons ISBN: 0470177144 Category : Business & Economics Languages : en Pages : 513
Book Description
This newly updated edition is a compilation of readings, divided into nine sections, each examining a specific hotel department or activity. Each topic is examined through a variety of viewpoints on the duties, responsibilities, problems, and opportunities encountered there. Multidimensional case studies, taking a practical approach, challenge readers to identify the central issues involved in complex management problems, understand the structure and resources of the department in question, and find solutions that may help in managing other hotel resources and departments.
Author: Jeremy Huyton
Author: Jeremy Huyton
Author: Todd Comen
Author: Timothy R. Hinkin
Author: 
Author: Robert Johnston
Author: Todd Comen
Author: Suzanne Smith Blancett
Author: Roman Egger
Author: Mark D. Abkowitz
Author: Michael J. O'Fallon