Case Studies in Front Office Management PDF Download

Author: Todd Comen
Publisher:
ISBN: 9780866122559
Category : Hotel management
Languages : en
Pages : 54

View

Book Description

Author: Timothy R. Hinkin
Publisher: John Wiley & Sons
ISBN: 047168693X
Category : Business & Economics
Languages : en
Pages : 171

View

Book Description
Cases in Hospitality Management: A Critical Incident Approach, Second Edition is one of the few casebooks on the market that focuses specifically on hospitality management. It adopts a critical incident approach, a powerful teaching methodology whereby customers and employees are asked to identify actual experiences regarding service in the hospitality industry – both positive and negative - and then to describe the organization’s response to it. This approach encourages thorough analysis of a prominent issue, thus highlighting the wide range of complexities that face managers on the hospitality industry on a daily basis. Cases involving many segments of the industry - including airlines, railroads, private clubs, conference centers, travel agents, and restaurants – are included, as are fifteen new cases and a new section on hospitality technology.

Author: Todd Comen
Publisher: Educational Inst of the Amer Hotel
ISBN: 9780866122566
Category : Business & Economics
Languages : en
Pages : 106

View

Book Description

Author: Matt A. Casado
Publisher: Createspace Independent Publishing Platform
ISBN: 9781494943646
Category : Hotel front desk personnel
Languages : en
Pages : 0

View

Book Description
An Instructor's Manual is available to institutions adopting the book. Please contact: [email protected] Front Office Management in Hospitality Lodging Operations offers comprehensive coverage of topics related to front office operations, including a review of technologies currently in use, and an array of situations students and professionals re bound to find on the job. Written with the future front office manager in mind, the book allows its users to apply its content with practical case studies presented in each chapter. It is invaluable as both an instructional guide for teachers and as a resource for, lodging professionals, offering the necessary tools to stay competitive in this advancing industry. This practical, easy-to-read text uses a straightforward approach to help solidify and apply information. - Applies a hands-on approach to completing tasks and understanding concepts. - Presents its content in a clear, friendly way instead of being overly academic. - Features operational situations and cases that are discussion-worthy, thought-provoking and challenging. - Includes a chapter in career planning to assist students with finding their post-graduation positions. Students in 4-year, 2-year, and technical hospitality programs as well as industry professionals will find this book worthwhile.

Author: Mr. Kishor G. Saha
Publisher: BFC Publications
ISBN: 9359920991
Category : Business & Economics
Languages : en
Pages : 161

View

Book Description

Author: James A. Bardi
Publisher: Wiley
ISBN: 9780471687108
Category : Business & Economics
Languages : en
Pages : 0

View

Book Description
The updated guide to running a successful hotel front office Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fourth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on technology's role in the modernized front office. Material is logically presented in the order of operations, beginning with an overview of lodging and then progressing through a tour of the today's front office, a review of the guest cycle, and an analysis of guest services. This Fourth Edition includes new sections on hotel risk management, security, and housekeeping management. Useful features of this new edition include: A new chapter on executive housekeeping and the relationship between the housekeeping department and the front office Commentaries from hotel front office managers, general managers, and other department managers Articles on the international hotel workforce "Opening dilemmas" and their solutions are included in each chapter Additional case studies for applying theory and developing problem-solving strategies Hotel Front Office Management, Fourth Edition is an invaluable book for those interested in learning more about a hotel's front office.

Author: Jeremy Huyton
Publisher:
ISBN: 9781862504820
Category : Hotel front desk personnel
Languages : en
Pages : 347

View

Book Description
Teaching students in rooms management, and the associated front-office service, is difficult. Hotels are reluctant to permit students to train using real customers and real problems because initial impression of the hotel, and its ongoing reputation, are dependent on the performance of staff members in this vital area of first contact and primary service.

Author: James A. Bardi
Publisher: Wiley
ISBN: 9780471287124
Category : Business & Economics
Languages : en
Pages : 0

View

Book Description
This Second Edition has been updated to include a brand new chapter on yield management, plus a human resources chapter refocused to cover current trends in training, employee empowerment, and reducing turnover. In addition, you'll discover how to increase efficiency with today's hospitality technology--from electronic lock to front office equipment.

Author: Colin Dix
Publisher: Longman Publishing Group
ISBN: 9780582319318
Category : Hotel and catering industry
Languages : en
Pages : 0

View

Book Description
This well-established text is updated throughout to bring it in line with recent developments and new technologies. It incorporates a lively new design with illustrations, revised end-of-chapter questions, new case studies and examples.

Author: Sue Baker
Publisher: Burns & Oates
ISBN:
Category : Business & Economics
Languages : en
Pages : 340

View

Book Description
A comprehensive textbook covering all aspects of running the front desk of a modern hotel. It emphasizes the technological aspects of running a hotel desk and features illustrations, assessment questions, learning objectives, and a case study that runs through the whole book. This new edition has been revised by Huyton and Baker and there is a lecturer's guide to accompany the text.