Business Process Outsourcing PDF Download

Author: Rick L. Click
Publisher: John Wiley & Sons
ISBN: 0471700975
Category : Business & Economics
Languages : en
Pages : 241

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Book Description
Business Process Outsourcing (BPO) is becoming the new revolutionas company's of all sizes are seeking to take advantage of thissource of competitive advantage. This book provides a step-by-step approach to understanding theapplication of Business Process Outsourcing, assessing the BPOopportunity in the company, and then managing the transition toBPO. It serves as a guide to implementing BPO and as a referencesource to solving the variety of issues that may arise during a BPOinitiative. Each chapter features a case study, insight from apractitioner, focus on how BPO affects people, and ethicalconsiderations. * Discusses both the how and why of business process outsourcingwith a straightforward "how to" approach. * Provides managers with the tools to analyse the BPO opportunitiesfor their own firms, as well as techniques and strategies formanaging a BPO initiative. * Empowers businesses of all sizes to take advantage of thisall-encompassing business revolution.

Author: Mary Lacity
Publisher: Bloomsbury Publishing
ISBN: 1472918495
Category : Business & Economics
Languages : en
Pages : 265

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Book Description
Business Process Outsourcing (BPO)-the sourcing of business services through external third parties-is a global phenomenon, which generated nearly $300 billion worldwide in 2012. BPO is highly IT-enabled, and on a growth trajectory that impacts across functions of major, medium and small enterprises, including procurement, human resources, accounting and finance, sales, marketing, legal, asset management and key administrative processes. Despite this size and spread, BPO services and the ability of clients to manage their providers, are still evolving and have a mixed record. In the course of their research, the authors have found only 20% of outsourcing arrangements are world-class performers. A further 25% are 'good', 40% are 'OK' and 15% are 'poor'. This book pinpoints and describes in detail the effective practices that characterize the top global BPO performers, including Microsoft, BP, EMC and TalkTalk. The authors provide case illustrations and examples throughout of how world-class practices were generated and evolved, and how they can be applied to real life settings and problem areas.

Author: Thomas N. Duening
Publisher: John Wiley & Sons
ISBN: 0471727121
Category : Business & Economics
Languages : en
Pages : 242

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Book Description
This book will provide the fundamentals of business process outsourcing for the busy executive who needs to get up to speed. It will have such features as checklists, tips and techniques, and case studies. * Written in a user friendly style that allows senior level financial executives to get a solid foundation of what business process outsourcing is and how it can benefit their companies. * Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative. * Shows managers how a BPO strategy can save the company money and create jobs domestically. * Both authors are consultants and advisers to industry-leading companies and frequent speakers at business forums and conferences.

Author: S. Nakkiran
Publisher: Deep and Deep Publications
ISBN: 9788176295550
Category : Contracting out
Languages : en
Pages : 332

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Book Description
The Book Is About Management Aspects Of Business Process Outstanding. Focuses An Advantage For India In This Industry. Has 9 Parts With 48 Papers In All Useful Book In The Field Of The New Global Trend In Outsourching.

Author: V Anandkumar
Publisher: SAGE Publications Pvt. Limited
ISBN: 9788178298788
Category : Business & Economics
Languages : en
Pages : 0

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Book Description
A nascent industry in the 1990s, business process outsourcing (BPO) has taken India by storm. While this industry has been enmeshed in bad press and myths, the fact remains that it has proved to be an engine of economic growth for India over the last one decade. V. Anandkumar (VAK) and Subhasish Biswas have provided an insider's perspective that will be an invaluable read for the 150,000 'BPOites' that enter this industry every year from second and third-tier cities, and to those that are already working in the industry. This in-depth understanding of the BPO industry is also invaluable for business partners and industry leaders–for those who aim to set up a BPO, or for those keen to sustain the workforce in an industry known for its high attrition rate. The authors have dispelled myths while focusing on challenges, opportunities, and solutions from the perspectives of the employee, employer, and customer. How the industry has touched lives of thousands of youth and turned India into a global superpower makes this a compelling read for all those with a wider interest in the power of transformation.

Author: John K. Halvey
Publisher: John Wiley & Sons
ISBN: 0470126930
Category : Business & Economics
Languages : en
Pages : 602

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Book Description
Many corporations are currently restructuring their business processes in order to become more competitive and cost effective. Once the decision has been made to outsource, a corporation must structure the deal. This book will show them how to request proposals and negotiate and close the agreement--creating the outsourcing strategy.

Author: Edward E. Lawler, III
Publisher: John Wiley & Sons
ISBN: 0787976105
Category : Business & Economics
Languages : en
Pages : 300

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Book Description
In Human Resources Business Process Outsourcing, Edward E. Lawler III, Dave Ulrich, Jac Fitz-enz (the foremost experts in the human resource field) and James C. Madden V (the CEO of the top HR outsourcing firm), clearly show how outsourcing offers an effective, low-cost alternative to traditional administration and provides HR managers with new opportunities to contribute directly to their companies' overall strategy and business performance. Step by step, the authors explore how the HR function in corporations is structured and include a template for analyzing a HR department’s value, value added, and cost-to-serve. In this important resource, the authors explain new approaches organizations can take to improve HR administration and demonstrate how HR functions can be best organized.

Author: James Wanyama
Publisher: GRIN Verlag
ISBN: 3656989958
Category : Business & Economics
Languages : en
Pages : 35

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Book Description
Essay from the year 2016 in the subject Business economics - Miscellaneous, , language: English, abstract: This Essay seeks to make the case for the Business Process Outsourcing Strategy (BPO) as the new dawn in the business world underpinned by cost minimization. The essay examines the history of Business Process Outsourcing, the drivers of this strategy, the decision making process, the critical success factors and the BPO benefits and risks that Managers are likely to encounter in embracing BPO as strategy that gives the business the much needed impetus against competitors and mitigation mechanisms of these risks.

Author: Michael F. Corbett
Publisher: Kaplan Publishing
ISBN: 9781607146766
Category : Business & Economics
Languages : en
Pages : 256

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Book Description
Business process outsourcing (BPO) is a $6 trillion global industry involving thousands of companies and millions of employees. Business process outsourcing (BPO) is one of the very few business tools available to managers with the power to fundamentally transform their organizations. Done on a global scale, BPO enables companies to simultaneously reengineer their existing operations, create a more flexible and adaptable organizational structure, and tap the best minds in the world to create an innovation explosion. For the first time ever, BPO's best-known expert and pioneer, Michael Corbett, who helped craft IBM's entry into the outsourcing business, details the opportunities presented by BPO as well as a plan for implementing and sustaining its benefits. The Outsourcing Revolution is written for executives and managers in organizations of any size who want to learn how BPO can improve their company's performance. More than a ""how-to"" book, it provides a comprehensive framework for decision making and action based on the real-life experiences of executives heading up successful initiatives for their companies today. Readers will learn how to: * Determine the value of BPO for any process. * Analyze risk, evaluate its potential impact, and use a range of techniques to reduce, eliminate, and manage that risk. * Identify, evaluate, and select the right partner or partners. * Turn contractor relationships into long-term, successful BPO relationships. * Transition people, processes, and technologies to the BPO state. * Identify, develop, and reward outsourcing managers. * Create new ways of doing business ahead of the competition. The Outsourcing Revolution features case studies detailing how specific companies planned, implemented, and are managing BPO. Results from surveys of more than 1,500 companies provide real data on what organizations around the world are doing and why, as well as what does and doesn't work.

Author: Sarika Kulkarni
Publisher:
ISBN: 9788179924068
Category : Business & Economics
Languages : en
Pages : 0

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Book Description
Business Process Outsourcing provides information on the BPO revolution that is taking our country (and the world) by storm. New job opportunities are being generated each year, particularly in the metros. This has created a tremendous interest in BPO especially from an employment perspective. There is a paucity of books and material on this employment aspect of BPO, and this book aims to fill that void. The book gives an overview of the BPO units in India, and includes an exhaustive list of third party BPO companies located in India. On the conceptual level, information on the various BPO domains is covered in an easy to understand manner, while on the practical level case studies of leading BPO companies is given. Each chapter in the book represents a facet of BPO.