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Author: Ian Ford Publisher: ISBN: 9780975023792 Category : Languages : en Pages : 35
Book Description
This guide allows you to develop both simple and detailed Business and Marketing Plans. The e-book uses a simple question and answer format to lead you through the planning process, saving 40-80% of the time normally taken to prepare a business plan. And the customer service, and up-marketing concept will give you the power you need in your business. This e-book will helps you to: * Plan and control your business. * Improve business and marketing skills. * Increase sales and profitability. * Generate new business ideas and establish your business direction. * Serve your customers better (action steps included). * Up-Marketing concept. With this guide, literally anyone can prepare professional Business and Marketing Plans. It's simple question and answer format with examples and will save you hours of time and frustration whilst generating countless new ideas for your business. Already being used by thousands of businesses. The customer service chapter contains simple guidelines designed to assist you in strengthening the service you provide to your customers. Our wish for you is that you use this information and prosper. Open your mind, build your business and become wealthy by serving your clients in the most incredible way.
Author: Ian Ford Publisher: ISBN: 9780975023792 Category : Languages : en Pages : 35
Book Description
This guide allows you to develop both simple and detailed Business and Marketing Plans. The e-book uses a simple question and answer format to lead you through the planning process, saving 40-80% of the time normally taken to prepare a business plan. And the customer service, and up-marketing concept will give you the power you need in your business. This e-book will helps you to: * Plan and control your business. * Improve business and marketing skills. * Increase sales and profitability. * Generate new business ideas and establish your business direction. * Serve your customers better (action steps included). * Up-Marketing concept. With this guide, literally anyone can prepare professional Business and Marketing Plans. It's simple question and answer format with examples and will save you hours of time and frustration whilst generating countless new ideas for your business. Already being used by thousands of businesses. The customer service chapter contains simple guidelines designed to assist you in strengthening the service you provide to your customers. Our wish for you is that you use this information and prosper. Open your mind, build your business and become wealthy by serving your clients in the most incredible way.
Author: Stephen G. Haines Publisher: Human Resource Development ISBN: 9780874255157 Category : Business & Economics Languages : en Pages : 192
Book Description
Enterprises in today's Global Information Age must keep up with rapid changes in technology while overhauling businesses, programs, and operations to meet the changing values and demands of customers and employees. This guide will aid you in applying the Systems Thinking Approach to your strategic and business planning by explaining how to develop a strategic plan, ensure successful implementation of the plan, and build and sustain high performance over the long haul.
Author: Edward D. Gagnon Publisher: iUniverse ISBN: 0595150950 Category : Business & Economics Languages : en Pages : 126
Book Description
It's a Service World. To succeed long-term, companies must retain and grow their customer base. The Effective Manager's Handbook for Customer Service Success is the tool that will give every manager insight into successful customer service, from people to processes, from motivation to measurement. Including 52 quick and enlightening customer service tips plus weekly motivational quotes from business leaders and philosophers, the Handbook can be an asset to your company. The Handbook also offers an action-oriented Weekly Service Notebook. This tool encourages simple but effective daily documentation of service successes to recognize employee performance. You can also document symptoms of poor service, the complaints and issues often identified but more often forgotten that become chronic to your company. Documenting symptoms enables you to focus improvement efforts and maximize customer retention. Whether the action is to recognize great employee service or attack a recurring customer service issue, use this tool to document successes and symptoms. Review and act weekly. Constantly strive to improve your bottom line by improving your customer service. Every company in the world can improve its customer service. This book, in your hands, can help you begin Improving Your Bottom Line by Improving Your Customer Service...today!
Author: Martin Christopher Publisher: Routledge ISBN: 9780750617109 Category : Customer relations Languages : en Pages : 125
Book Description
Packed with illustrations, checklists, quizzes and anecdotes, this book gives an easy, practical approach to the increasingly important topic of customer service. This book will guide you through the processes and systems necessary to obtain and sustain superior customer service in the marketplace. The Customer Service Planner is intended for busy marketing, distribution and sales managers and assumes no formal management training. It also gives undergraduate and postgraduate marketing students a flavour of the practicalities of the business world. Packed with illustrations, checklists, quizzes and anecdotes, this book gives an easy, practical approach to the increasingly important topic of customer service. This book will guide you through the processes and systems necessary to obtain and sustain superior customer service in the marketplace. The Customer Service Planner is intended for busy marketing, distribution and sales managers and assumes no formal management training. It also gives undergraduate and postgraduate marketing students a flavour of the practicalities of the business world. Written by leading figure in marketing industry Endorsed by the CIM Packed with illustrations, checklists, quizzes and anecdotes
Author: Jonathan T Scott Publisher: Routledge ISBN: 1136430873 Category : Business & Economics Languages : en Pages : 259
Book Description
Discover the practical tips to make you an effective, customer-oriented manager! Focusing on the pervading belief that everything a manager does must be customer oriented, The Concise Handbook of Management: A Practitioner’s Approach gives you an overview of everything you need to know about managing in one practical, concise book. This plain-talking guide not only explains management theories, but also presents commonsense suggestions on the best ways to effectively manage people and things, no matter what type of business you are in. Taking a practitioner’s approach of discussing management issues with customers ultimately in mind, this practical book motivates, is easily understandable, and is entertaining to boot. The Concise Handbook of Management: A Practitioner’s Approach uses succinct chapters with several real stories and case studies designed to clearly illustrate each concept and suggestion. Written with the busy manager in mind, each chapter is compact, clear, true-to-life, and is always aimed at the bottom line. The book includes a small business marketing and promotion checklist, a helpful bibliography, and a useful glossary of terms. The Concise Handbook of Management: A Practitioner’s Approach explores: the first three steps in becoming a good manager understanding the importance of customers getting the most from employees management competencies and styles organizational structures and cultures managing change managing conflict and stress managing teams and workgroups ethics leadership managing time written business communication mastering the skills of a presentation dealing with people in the workplace a small business marketing checklist project or program planning the marketing basics—product—strategy—marketing—pricing developing external and internal customers The Concise Handbook of Management: A Practitioner’s Approach proves the adage that less is more, and has already been called the undergraduate/graduate student’s or practicing manager’s best all-in-one source and reference for simplified management theory and skills.
Author: Harvard Business Review Publisher: Harvard Business Review Press ISBN: 1625272278 Category : Business & Economics Languages : en Pages : 160
Book Description
A well-crafted business plan generates enthusiasm for your idea and boosts your odds of success--whether you're proposing a new initiative within your organization or starting an entirely new company. Creating Business Plans quickly walks you through the basics. You'll learn to: Present your idea clearly Develop sound financial plans Project risks--and rewards Anticipate and address your audience's concerns Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Also available as an ebook.
Author: Conrad Lashley Publisher: Routledge ISBN: 1000035972 Category : Business & Economics Languages : en Pages : 248
Book Description
A concise, practical guide that provides the skills and knowledge for current and future managers across the hospitality industry. The book provide a concise resource for all emerging hospitality managers, and for academics preparing students for careers within the hospitality industry.With a ‘how to do’ agenda, the authors offer a practical guide to the skills and knowledge needed by those who will be managing bars, restaurants and hotels in the fast moving hospitality retailing contexts. Written in a non-academic style, this book will be a valuable resource for students and early career managers working in the hospitality sector.
Author: Peter J. Capezio Publisher: McGraw Hill Professional ISBN: 0071713557 Category : Business & Economics Languages : en Pages : 208
Book Description
Get the business results you want by creating and executing a solid plan! One simple thing usually makes the difference between business success and failure: a well-laid plan. Whether you want to enact a long-term strategic initiative or set short-term revenue targets, Manager’s Guide to Business Planning provides the tools and techniques for developing a workable plan everyone will support. You’ll learn how to: Measure success Prioritize initiatives Run business reviews Create a budget Engage employees There’s no reason to experience false starts, waste money, or dissatisfy customers in your business endeavors. Manager’s Guide to Business Planning has tried-and-true methods that can be applied to any situation.
Author: Ian Ford
Author: Ian Ford
Author: Ian Ford
Author: Stephen G. Haines
Author: Edward D. Gagnon
Author: Martin Christopher
Author: Jonathan T Scott
Author: Harvard Business Review
Author: Pierre A. Lurin
Author: Conrad Lashley
Author: Peter J. Capezio