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Author: Tony Dean Publisher: FriesenPress ISBN: 1460269748 Category : Political Science Languages : en Pages : 198
Book Description
For decades, public service organizations have been under constant and growing pressure from citizens and stakeholders to provide more integrated, effective and accountable programs and services. Governments are beginning to acknowledge that they can’t own every issue and increasingly look to collaboration, networking and consultation at many levels as they design and develop polices, programs and service delivery mechanisms. Building Better Public Services explores the challenges facing public services in the 21st century, including the need for systemic cultural change, enhanced governance, evidence-informed policy and program design, and shared approaches to service delivery. Based on case studies and interviews, supplemented by first person experience, Building Better Public Services will take you inside the world of public services in Canada and the United Kingdom to explore capacity building successes and lessons learned. The book offers insights into innovations that will inform public servants as they work to improve services for citizens and gives directional advice and observations on the importance of public services leadership, an area rarely explored in business leadership literature. “An essential handbook on how to improve public policy and services. This is not yet another book focused primarily on making government smaller or driven by an ideology of austerity. It is rather grounded in a deep appreciation of the importance of public service to our quality of life and well-being and of the great advantages Canada’s professional, nonpartisan public service affords. Drawing on examples across Canada and internationally of what works and what does not, Tony offers concrete recommendations for building a more citizen-centred, open, collaborative public service.” —Alex Himelfarb – Former Clerk of the Privy Council – Government of Canada, and current Chair of WWF-Canada and the Canadian Alliance to End Homelessness. “I hope Tony Dean's reflections bring a long overdue debate to a critical subject - how to make public services work better. Innovation in the public sector is a subject that cries out for real discussion, and Tony has done us all a great favour by analysing these issues with commitment and flair. It's not about cutting things, it's about creativity and getting things done, breaking down silos and making it happen.” —Bob Rae – Lawyer, negotiator, and Ontario’s 21st Premier. “This is a book written by someone who knows the day to day challenges and reality of making governments work. It should be read by both current and future politicians and public servants who want to improve their governments’ focus on outcomes for, and with, citizens. Dean underpins this book with relentlessly wanting to achieve more. He celebrates the passion, commitment and innovation of public servants but is not blind to the need for change.” --Ray Shostak – International Government Adviser and former head of the Prime Minister’s Delivery Unit and Director General, Performance, HM Government (UK)
Author: Tony Dean Publisher: FriesenPress ISBN: 146026973X Category : Education Languages : en Pages : 222
Book Description
For decades, public service organizations have been under constant and growing pressure from citizens and stakeholders to provide more integrated, effective and accountable programs and services. Governments are beginning to acknowledge that they can't own every issue and increasingly look to collaboration, networking and consultation at many levels as they design and develop polices, programs and service delivery mechanisms. Building Better Public Services explores the challenges facing public services in the 21st century, including the need for systemic cultural change, enhanced governance, evidence-informed policy and program design, and shared approaches to service delivery. Based on case studies and interviews, supplemented by first person experience, Building Better Public Services will take you inside the world of public services in Canada and the United Kingdom to explore capacity building successes and lessons learned. The book offers insights into innovations that will inform public servants as they work to improve services for citizens and gives directional advice and observations on the importance of public services leadership, an area rarely explored in business leadership literature. "An essential handbook on how to improve public policy and services. This is not yet another book focused primarily on making government smaller or driven by an ideology of austerity. It is rather grounded in a deep appreciation of the importance of public service to our quality of life and well-being and of the great advantages Canada's professional, nonpartisan public service affords. Drawing on examples across Canada and internationally of what works and what does not, Tony offers concrete recommendations for building a more citizen-centred, open, collaborative public service." -Alex Himelfarb - Former Clerk of the Privy Council - Government of Canada, and current Chair of WWF-Canada and the Canadian Alliance to End Homelessness. "I hope Tony Dean's reflections bring a long overdue debate to a critical subject - how to make public services work better. Innovation in the public sector is a subject that cries out for real discussion, and Tony has done us all a great favour by analysing these issues with commitment and flair. It's not about cutting things, it's about creativity and getting things done, breaking down silos and making it happen." -Bob Rae - Lawyer, negotiator, and Ontario's 21st Premier. "This is a book written by someone who knows the day to day challenges and reality of making governments work. It should be read by both current and future politicians and public servants who want to improve their governments' focus on outcomes for, and with, citizens. Dean underpins this book with relentlessly wanting to achieve more. He celebrates the passion, commitment and innovation of public servants but is not blind to the need for change." --Ray Shostak - International Government Adviser and former head of the Prime Minister's Delivery Unit and Director General, Performance, HM Government (UK)
Author: Tony Dean, Auteur Publisher: FriesenPress ISBN: 9781460269725 Category : Education Languages : en Pages : 224
Book Description
for decades, public service organizations have been under constant and growing pressure from citizens and stakeholders to provide more integrated, effective and accountable programs and services. Governments are beginning to acknowledge that they can't own every issue and increasingly look to collaboration, networking and consultation at many levels as they design and develop polices, programs and service delivery mechanisms. Building Better Public Services explores the challenges facing public services in the 21st century, including the need for systemic cultural change, enhanced governance, evidence-informed policy and program design, and shared approaches to service delivery. Based on case studies and interviews, supplemented by first person experience, Building Better Public Services will take you inside the world of public services in Canada and the United Kingdom to explore capacity building successes and lessons learned. The book offers insights into innovations that will inform public servants as they work to improve services for citizens and gives directional advice and observations on the importance of public services leadership, an area rarely explored in business leadership literature.
Author: Douglas F. Morgan Publisher: M.E. Sharpe ISBN: 0765634597 Category : Political Science Languages : en Pages : 546
Book Description
Designed to serve as a basic text for an introductory course in Public Administration, this innovative work provides students with an understanding of the basic management functions that are covered in all standard textbooks with two important differences. First, it is written to address the needs of both the experienced practitioner and the entry-level public servant. Case examples bridge the content-rich environment of practitioners with the basic principles of public administration sought by pre-service students. Second, the discussion of basic management practices is grounded in the political and ethical tensions inherent in the American constitutional form of governance. This reflects the authors' belief that public administration operates as an integral part of the country's political traditions, and thereby helps define the political culture. The book provides a framework for understanding American political traditions and how they inform public administration as a political practice. Key Changes in the Second Edition include: A new introductory chapter that explains what the authors mean by a constitutional approach and why that is important. An expanded discussion of the role of civil society in promoting the common good. A new section in chapter 5 on New Public Governance. Updated exhibits that incorporate up-to-date census data and revenue figures (chapter 10). A new section in chapter 14 that recognises the importance of maintaining accountability in contract and networked systems of governance. Significantly rewritten chapters to add emphasis on the relevance of the chapter material to nonprofit organisations. A significantly revised bibliography which incorporates new bodies of research that have appeared since the first edition.
Author: Rodrigo Sandoval-Almazán Publisher: Springer ISBN: 9783319868431 Category : Law Languages : en Pages : 0
Book Description
This book provides key strategic principles and best practices to guide the design and implementation of digital government strategies. It provides a series of recommendations and findings to think about IT applications in government as a platform for information, services and collaboration, and strategies to avoid identified pitfalls. Digital government research suggests that information technologies have the potential to generate immense public value and transform the relationships between governments, citizens, businesses and other stakeholders. However, developing innovative and high impact solutions for citizens hinges on the development of strategic institutional, organizational and technical capabilities. Thus far, particular characteristics and problems of the public sector organization promote the development of poorly integrated and difficult to maintain applications. For example, governments maintain separate applications for open data, transparency, and public services, leading to duplication of efforts and a waste of resources. The costs associated with maintaining such sets of poorly integrated systems may limit the use of resources to future projects and innovation. This book provides best practices and recommendations based on extensive research in both Mexico and the United States on how governments can develop a digital government strategy for creating public value, how to finance digital innovation in the public sector, how to building successful collaboration networks and foster citizen engagement, and how to correctly implement open government projects and open data. It will be of interest to researchers, practitioners, students, and public sector IT professionals that work in the design and implementation of technology-based projects and programs.
Author: Valerie A. Shepard Publisher: Routledge ISBN: 1000535851 Category : Education Languages : en Pages : 206
Book Description
This guide helps faculty and student affairs practitioners better serve graduate and professional school students as they navigate what can be an isolating, taxing, and unfamiliar context. Providing actionable strategies, as well as a common language for practitioners to advocate for themselves and for their students, this book is a quick start manual that defines current issues around graduate and professional student development. Drawing together current resources and research around post-baccalaureate student outcomes, this book explores the diverse student needs of graduate and professional students and provides a clear understanding of their social, personal, and psychological development and how to support their success. Case studies showcase specific examples of practice including a holistic development model for graduate training; integrating academic, personal, professional, and career development needs; promising practices for engagement; a diversity, equity, and inclusion approach to access and outcomes; how graduate schools can be important partners to student affairs professionals; and examples of assessment in action. This book provides tools, resources, communication strategies, and actionable theory-to-practice connections for practitioners, professionals, and faculty at all levels who work to support post-baccalaureate student thriving. Appendix available for download online at www.routledge.com/9780367639884 on the tab that is entitled "Support Material."
Author: Scott A. Bonar Publisher: Island Press ISBN: 1597267503 Category : Science Languages : en Pages : 210
Book Description
Successful natural resource management is much more than good science; it requires working with landowners, meeting deadlines, securing funding, supervising staff, and cooperating with politicians. The ability to work effectively with people is as important for the conservation professional as it is for the police officer, the school teacher, or the lawyer. Yet skills for managing human interactions are rarely taught in academic science programs, leaving many conservation professionals woefully unprepared for the daily realities of their jobs. Written in an entertaining, easy-to-read style, The Conservation Professional’s Guide to Working with People fills a gap in conservation education by offering a practical, how-to guide for working effectively with colleagues, funders, supervisors, and the public. The book explores how natural resource professionals can develop skills and increase their effectiveness using strategies and techniques grounded in social psychology, negotiation, influence, conflict resolution, time management, and a wide range of other fields. Examples from history and current events, as well as real-life scenarios that resource professionals are likely to face, provide context and demonstrate how to apply the skills described. The Conservation Professional’s Guide to Working with People should be on the bookshelf of any environmental professional who wants to be more effective while at the same time reducing job-related stress and improving overall quality of life. Those who are already good at working with people will learn new tips, while those who are petrified by the thought of conducting public meetings, requesting funding, or working with constituents will find helpful, commonsense advice about how to get started and gain confidence.
Author: William I. Woodson Publisher: Columbia University Press ISBN: 0231553714 Category : Business & Economics Languages : en Pages : 335
Book Description
Family offices are private organizations that assume the daily administration and management of a wealthy family’s personal and financial affairs. Historically, these repositories of great wealth were shrouded in secrecy, their activities conducted behind closed doors. Recently, family offices have acquired a considerably higher public profile: they represent a mere 7 percent of the world’s ultra-high-net-worth population—yet control a staggering 50 percent of the wealth. As only a select few families now hold a disproportionate amount of global wealth, there are significant social implications to how such assets are managed and used. This book provides an insider’s view for anyone looking to understand family offices and how to best serve and advise them. The veteran practitioners William I. Woodson and Edward V. Marshall offer a thorough guide to family offices: why wealthy families create them, what they do, and how to manage them effectively. They present these insights through a series of problem-based learning cases that follow a single family’s journey from the time of a significant liquidity event; through the creation, staffing, and management of their family office; and on to its succession. Each case study is supported by detailed background reference material. The cases and background materials are drawn from the authors’ practical knowledge, network of industry experts, and experience advising family offices large and small. They shed light on the unique issues that ultrawealthy families face and the solutions they adopt to address them throughout the life cycle of a family office. This book is the definitive resource for practitioners and students, as well as family principals, advisers, service providers, and all others who engage with the world of family offices.
Author: Tony Dean
Author: Tony Dean
Author: Tony Dean, Auteur
Author: Douglas F. Morgan
Author: Sean Worth
Author: Steve Sedgwick
Author: Rodrigo Sandoval-Almazán
Author: Kristina Y. Risley, DrPH, CPCC
Author: Valerie A. Shepard
Author: Scott A. Bonar
Author: William I. Woodson