The Art of Client Service PDF Download

Author: Robert Solomon
Publisher: John Wiley & Sons
ISBN: 111922828X
Category : Business & Economics
Languages : en
Pages : 191

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Book Description
A practical guide for providing exceptional client service Most advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a precise skill set or inventory of responsibilities; this book and its author argue otherwise, claiming there are definable, actionable methods to the role, and provide guidance designed to achieve more effective work. Written by one of the industry's most knowledgeable client services executives, the book begins with a definition, then follows a path from an initial new business win to beginning, building, losing, then regaining trust with clients. It is a powerful source of counsel for those new to the business, for industry veterans who want to refresh or validate what they know, and for anyone in the middle of the journey to get better at what they do.

Author: Brady Smith
Publisher:
ISBN:
Category : Editing
Languages : en
Pages : 187

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Book Description
"In this eBook, you'll learn the principles of grammar and how to manipulate your words until they're just right. Strengthen your revising and editing skills and become a clear and consistent writer." --

Author: Jake Knapp
Publisher: Simon and Schuster
ISBN: 1501121774
Category : Business & Economics
Languages : en
Pages : 288

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Book Description
From inside Google Ventures, a unique five-day process for solving tough problems, proven at thousands of companies in mobile, e-commerce, healthcare, finance, and more. Entrepreneurs and leaders face big questions every day: What’s the most important place to focus your effort, and how do you start? What will your idea look like in real life? How many meetings and discussions does it take before you can be sure you have the right solution? Now there’s a surefire way to answer these important questions: the Design Sprint, created at Google by Jake Knapp. This method is like fast-forwarding into the future, so you can see how customers react before you invest all the time and expense of creating your new product, service, or campaign. In a Design Sprint, you take a small team, clear your schedules for a week, and rapidly progress from problem, to prototype, to tested solution using the step-by-step five-day process in this book. A practical guide to answering critical business questions, Sprint is a book for teams of any size, from small startups to Fortune 100s, from teachers to nonprofits. It can replace the old office defaults with a smarter, more respectful, and more effective way of solving problems that brings out the best contributions of everyone on the team—and helps you spend your time on work that really matters.

Author: Lloyd C. Douglas
Publisher: Alien Ebooks
ISBN: 1667627880
Category : Fiction
Languages : en
Pages : 259

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Book Description
"Here is the journal which ultimately proved the motive force for The Magnificent Obsession, the journal as it was set down by Doctor Hudson himself. One feels that he must have been a real person (or that at any rate, in his fictional being he represented the personification of someone’s experience and thought). Here we learn whence came the power—the inner strength through which he built spiritual, physical and worldly success. Here we trace the various experiments which proved his own theory. And here too we follow his opinion on a world facing much of what our world is facing today. This gives the book not only the customary hypodermic that Doctor Douglas so ably administers, but a timeliness that is not to be ignored. There is no one writing today who can put more punch into a sermon—without making one conscious it is a sermon." —Kirkus Review Lloyd C. Douglas was an American minister and author born in Indiana in 1877. He was married and had two children. He did not write his first novel until the age of 50 but was considered to be one of the most popular writers of his time. His works usually had a moral and religious tone. Two of his best known works were The Robe and The Big Fisherman, which were made into major motion pictures. The Robe, written in 1942, sold over two million copies in hardcover alone. It held the number one position on the New York Times Best Seller list for over a year and remained on the list for an additional two years. The film version of The Robe hit the screen in 1953 and starred Richard Burton.

Author: William Langewiesche
Publisher: Simon & Schuster (Trade Division)
ISBN: 9780743239547
Category : Construction and demolition debris
Languages : en
Pages : 218

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Book Description
Within days after 9/11, Langewiesche had secured unique, unrestricted, round-the-clock access to the World Trade Center site. "American Ground" is a tour of this intense, ephemeral world and the story of those who improvised the recovery effort day by day.

Author: Robert D. Vassen
Publisher: MSU Press
ISBN: 1628950919
Category : History
Languages : en
Pages : 454

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Book Description
Late one night in July, 1963, a South African police unit surrounded the African National Congress headquarters in Rivonia and arrested a group of Movement leaders gathered inside. Eventually eight of them, including Nelson Mandela, who was already serving a sentence, Walter Sisulu, Dennis Goldberg, Govan Mbeki, Raymond Mhlaba, Elias Motsoledi, Andrew Mangeni, and Ahmed Kathrada, were convicted of sabotage and, on June 12, 1964, sentenced to life in prison. Soon, these men became widely known as the "Rivonia Trialists." Despite their imprisonment, the Trialists played active roles in the struggle against South Africa's racist regime. Instead of being forgotten, as apartheid officials had hoped, they became enduring symbols in a struggle against injustice and racism. Kathrada and his colleagues were classified as high security prisoners, segregated from others and closely watched. Every activity was regulated and monitored. Among the many indignities visited upon them, the prisoners were prohibited from keeping copies of incoming and outgoing correspondence. Kathrada, or "Kathy" as he is known, successfully hid both. Letters From Robben Island contains a selection of 86 of the more than 900 pieces of correspondence Ahmed Kathrada wrote during his 26 years on Robben Island and at Pollsmoor Prison. Some were smuggled out by friends; others were written in code to hide meaning and content from prison censors. These are among his most poignant, touching, and eloquent communications. They are testimonies to Kathrada, his colleagues, and to their commitment to obtaining human dignity and freedom for all South Africans.

Author: Truman Capote
Publisher: Modern Library
ISBN: 0812994388
Category : True Crime
Languages : en
Pages : 417

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Book Description
Selected by the Modern Library as one of the 100 best nonfiction books of all time From the Modern Library’s new set of beautifully repackaged hardcover classics by Truman Capote—also available are Breakfast at Tiffany’s and Other Voices, Other Rooms (in one volume), Portraits and Observations, and The Complete Stories Truman Capote’s masterpiece, In Cold Blood, created a sensation when it was first published, serially, in The New Yorker in 1965. The intensively researched, atmospheric narrative of the lives of the Clutter family of Holcomb, Kansas, and of the two men, Richard Eugene Hickock and Perry Edward Smith, who brutally killed them on the night of November 15, 1959, is the seminal work of the “new journalism.” Perry Smith is one of the great dark characters of American literature, full of contradictory emotions. “I thought he was a very nice gentleman,” he says of Herb Clutter. “Soft-spoken. I thought so right up to the moment I cut his throat.” Told in chapters that alternate between the Clutter household and the approach of Smith and Hickock in their black Chevrolet, then between the investigation of the case and the killers’ flight, Capote’s account is so detailed that the reader comes to feel almost like a participant in the events.

Author: D. J. MacHale
Publisher:
ISBN: 9781847384478
Category : Adventures and adventurers
Languages : en
Pages : 0

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Book Description
The adventure continues as Bobby Pendragon hits the territory of Veelox and discovers the ultimate virtual reality. It appears that Veelox has achieved perfect harmony and all seems peaceful. But appearances can be deceptive - Veelox is dying and Bobby must wipe-out the pending disaster of the Reality Bug. But once Bobby enters Veelox's virtual world - and sees his long-lost family - will he be able to resist the lure of the ultimate escape?

Author: Prof. Robert R. Desjarlais
Publisher: Univ of California Press
ISBN: 0520948203
Category : Social Science
Languages : en
Pages : 261

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Book Description
"Chess gets a hold of some people, like a virus or a drug," writes Robert Desjarlais in this absorbing book. Drawing on his lifelong fascination with the game, Desjarlais guides readers into the world of twenty-first-century chess to help us understand its unique pleasures and challenges, and to advance a new "anthropology of passion." Immersing us directly in chess’s intricate culture, he interweaves small dramas, closely observed details, illuminating insights, colorful anecdotes, and unforgettable biographical sketches to elucidate the game and to reveal what goes on in the minds of experienced players when they face off over the board. Counterplay offers a compelling take on the intrigues of chess and shows how themes of play, beauty, competition, addiction, fanciful cognition, and intersubjective engagement shape the lives of those who take up this most captivating of games.

Author: Florence Jaffray Harriman
Publisher:
ISBN:
Category : Politics, Practical
Languages : en
Pages : 430

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Book Description
This autobiography details the life of Daisy Hurst (Mrs. J. Borden) Harriman, a wealthy New York woman who worked diligently for issues concerning working-class women. Harriman was one of the women who lent her financial support to the shirtwaist workers' strike in 1909. In addition, with Mrs. Oliver H.P. Belmont and Miss Anne Morgan, she helped organize a strike meeting of the WTUL at the Colony Club, the first women's social club in New York City, which she also helped organize. In 1912, she was named by Woodrow Wilson to serve on the Federal Industrial Relations Commission.