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Author: Whitfield David B. Publisher: iUniverse ISBN: 1440187061 Category : Business & Economics Languages : en Pages : 102
Book Description
"I believe that David has struck upon the foundational benchmark of service for the next business generation. It is a true master that can impart knowledge in an entertaining fashion. This book is the valuable resource for any proactive success-minded leader that intends on exceeding expectations." -Dr. Julian L. Evans "A fresh look at putting the customer at the heart of marketing. It's an enjoyable look at creating an experience that customers will associate positively with your product or service." -Dr. Diane Troyer, president, Cy-Fair College "The key to success for any business is customer satisfaction, and this little book gets to the essence of how to take care of customers in an entertaining, memorable, and effective manner. It is a valuable tool for all of us that are striving to earn loyal customers." -Darcy Mingoia, president, Cy-Fair Houston Chamber of Commerce
Author: Whitfield David B. Publisher: iUniverse ISBN: 1440187061 Category : Business & Economics Languages : en Pages : 102
Book Description
"I believe that David has struck upon the foundational benchmark of service for the next business generation. It is a true master that can impart knowledge in an entertaining fashion. This book is the valuable resource for any proactive success-minded leader that intends on exceeding expectations." -Dr. Julian L. Evans "A fresh look at putting the customer at the heart of marketing. It's an enjoyable look at creating an experience that customers will associate positively with your product or service." -Dr. Diane Troyer, president, Cy-Fair College "The key to success for any business is customer satisfaction, and this little book gets to the essence of how to take care of customers in an entertaining, memorable, and effective manner. It is a valuable tool for all of us that are striving to earn loyal customers." -Darcy Mingoia, president, Cy-Fair Houston Chamber of Commerce
Author: David Whitfield Publisher: iUniverse ISBN: 0595422829 Category : Business & Economics Languages : en Pages : 75
Book Description
"I believe that David has struck upon the foundational benchmark of service for the next business generation. It is a true master that can impart knowledge in an entertaining fashion. This book is the valuable resource for any proactive success-minded leader that intends on exceeding expectations." -Dr. Julian L. Evans "A fresh look at putting the customer at the heart of marketing. It's an enjoyable look at creating an experience that customers will associate positively with your product or service." -Dr. Diane Troyer, president, Cy-Fair College "The key to success for any business is customer satisfaction, and this little book gets to the essence of how to take care of customers in an entertaining, memorable, and effective manner. It is a valuable tool for all of us that are striving to earn loyal customers." -Darcy Mingoia, president, Cy-Fair Houston Chamber of Commerce
Author: P. M. H. Atwater Publisher: ISBN: 9781929661336 Category : Near-death experiences Languages : en Pages : 0
Book Description
P M H Atwater knows what it's like to die. And the experience so changed her life that she has devoted years to researching the phenomenon of the Near-Death Experience. From her own encounter with life-after-death and from interviews with hundreds of others, she presents this remarkable and reassuring vision into a world beyond the one we know: What it feels like to die; What awaits us after we see the light; Why many who are rescued from death don't want to come back; Why some people encounter hellish experiences; How life changes after a Near-Death Experience and much more!
Author: B. Joseph Pine Publisher: Harvard Business Press ISBN: 9780875848198 Category : Business & Economics Languages : en Pages : 276
Book Description
This text seeks to raise the curtain on competitive pricing strategies and asserts that businesses often miss their best opportunity for providing consumers with what they want - an experience. It presents a strategy for companies to script and stage the experiences provided by their products.
Author: James W. Loewen Publisher: Teachers College Press ISBN: 0807759481 Category : Education Languages : en Pages : 289
Book Description
“Should be in the hands of every history teacher in the country.”— Howard Zinn James Loewen has revised Teaching What Really Happened, the bestselling, go-to resource for social studies and history teachers wishing to break away from standard textbook retellings of the past. In addition to updating the scholarship and anecdotes throughout, the second edition features a timely new chapter entitled "Truth" that addresses how traditional and social media can distort current events and the historical record. Helping students understand what really happened in the past will empower them to use history as a tool to argue for better policies in the present. Our society needs engaged citizens now more than ever, and this book offers teachers concrete ideas for getting students excited about history while also teaching them to read critically. It will specifically help teachers and students tackle important content areas, including Eurocentrism, the American Indian experience, and slavery. Book Features: An up-to-date assessment of the potential and pitfalls of U.S. and world history education. Information to help teachers expect, and get, good performance from students of all racial, ethnic, and socioeconomic backgrounds. Strategies for incorporating project-oriented self-learning, having students conduct online historical research, and teaching historiography. Ideas from teachers across the country who are empowering students by teaching what really happened. Specific chapters dedicated to five content topics usually taught poorly in today’s schools.
Author: Enid Lee Publisher: ISBN: 9781878554178 Category : Anti-racism Languages : en Pages : 0
Book Description
Interdisciplinary manual analyzes the roots of racism through lessons and readings by numerous educators. Issues such as tracking, parent/school relations, and language policies are addressed along with readings and lessons for pre- and in-service staff development. All levels.
Author: Peter Benz Publisher: Bloomsbury Publishing ISBN: 1472571134 Category : Design Languages : en Pages : 208
Book Description
How can we design better experiences? Experience Design brings together leading international scholars to provide a cross-section of critical thinking and professional practice within this emerging field. Contributors writing from theoretical, empirical and applied design perspectives address the meaning of 'experience'; draw on case studies to explore ways in which specific 'experiences' can be designed; examine which methodologies and practices are employed in this process; and consider how experience design interrelates with other academic and professional disciplines. Chapters are grouped into thematic sections addressing positions, objectives and environments, and interactions and performances, with individual case studies addressing a wide range of experiences, including urban spaces, the hospital patient, museum visitors, mobile phone users, and music festival and restaurant goers.
Author: Graeme Gill Publisher: Routledge ISBN: 1136641025 Category : Business & Economics Languages : en Pages : 490
Book Description
There is an ever-burgeoning number of books analyzing the Russian experience, or aspects of it. This Handbook is the first single volume which gives both a broad survey of the literature as well as highlighting the cutting edge research in the area. Through both empirical data and theoretical investigation each chapter in the Routledge Handbook Russian of Politics and Society examines both the Russian experience and the existing literature, points to research trends, and identifies issues that remain to be resolved. Offering focused studies of the key elements of Russian social and political life, the book is organized into the following broad themes: General introduction Political institutions Political Economy Society Foreign Policy Politically, economically, and socially, Russia has one of the most interesting development trajectories of any major country. This Handbook seeks to answer questions about democratic transition, the relationship between the market and democracy, stability and authoritarian politics, the development of civil society, the role of crime and corruption, and the creation of a market economy. Providing a comprehensive resource for scholars and policy makers alike, this book is an important contribution to the study of Russian Studies, Eastern European studies, and International Relations.
Author: Rachael Clawson Publisher: Elsevier Health Sciences ISBN: 0702079782 Category : Medical Languages : en Pages : 497
Book Description
The Child Protection Handbook explains how to recognise abuse and protect at-risk children for those working with children and young people aged under 18, including in social care, education, health services, and sport and leisure settings. The book has been fully updated to incorporate the impact of new technology as well as current legal and policy frameworks that govern statutory child protection intervention in the UK. It considers all aspects of child protection, including organisational issues, children's rights, the needs of those from diverse backgrounds, and the impacts of the Covid-19 pandemic on child protection work. With accessible, up-to-date information presented in an easy-to-navigate format, the Handbook is ideal for all busy practitioners wanting to improve outcomes for children, young people and their families. - Fully updated since the last edition in 2007 – perfect for all those working with children and young people - Easy to navigate and locate information – suitable as a reference book for busy practitioners - Illustrative boxes in each chapter, drawing on practice case examples to highlight current issues and dilemmas - All concepts explained in straightforward, jargon-free language - Reflective points to encourage the reader to think about their own practice and apply new knowledge - Key questions for students and teachers to check understanding and to explore concepts further - Links to resources and further reading - Supporting social workers in child protection practice - Poverty and child protection - New forms of child abuse, including technology assisted child sexual abuse, child sexual exploitation, gangs and criminal exploitation, radicalisation, forced marriage of children and young people, female genital mutilation, and faith-based abuse - Focus on teenagers, including child protection in adolescence, leaving care, safeguarding and children in conflict with the law, children and young people who have displayed harmful sexual behaviour, and child to parent violence and abuse - Safeguarding in sport and leisure - Working with parents at risk of repeat removal of their children through care proceedings
Author: Whitfield David B.
Author: Whitfield David B.
Author: David Whitfield
Author: P. M. H. Atwater
Author: B. Joseph Pine
Author: James W. Loewen
Author: Enid Lee
Author: Bernadette Roberts
Author: Peter Benz
Author: Graeme Gill
Author: Rachael Clawson