Benchmarking Total Quality Management Databases for Higher Education PDF Download

Author: Paul Philip Rux
Publisher:
ISBN:
Category :
Languages : en
Pages : 502

View

Book Description

Author: Sayeda Begum
Publisher: Taylor & Francis
ISBN: 1000332462
Category : Education
Languages : en
Pages : 204

View

Book Description
This book offers a conceptual, theoretical, and empirical overview of the role of total quality management (TQM) in Indian higher education from the perspectives of the engineering faculty, students, and alumni. It identifies the critical dimensions to measure the performance of TQM. This volume conceptualizes the service quality of higher education, especially in engineering education, through empirical assessment of the services being provided to major stakeholders like the faculty, the students, and the alumni. It highlights the significance of TQM in creating success stories while discussing the importance of improved productivity and quality in higher education with respect to the quality of engineering educational institutions. Further, the book provides a complete framework for the implementation of TQM in engineering educational institutions. This book will be of interest to students, teachers, and researchers of education and management studies. It will also be useful for educationalists, education administrators, education policymakers and bureaucrats, management professionals, business leaders, and the governing bodies of higher education institutions.

Author: Gary D. Levy
Publisher: John Wiley & Sons
ISBN: 1118641043
Category : Education
Languages : en
Pages : 105

View

Book Description
While the term benchmarking is commonplace nowadays in institutional research and higher education, less common, is a solid understanding of what it really means and how it has been, and can be, used effectively. This volume begins by defining benchmarking as “a strategic and structured approach whereby an organization compares aspects of its processes and/or outcomes to those of another organization or set of organizations to identify opportunities for improvement.” Building on this definition, the chapters provide a brief history of the evolution and emergence of benchmarking in general and in higher education in particular. The authors apply benchmarking to: Enrollment management and student success Institutional effectiveness The potential economic impact of higher education institutions on their host communities. They look at the use of national external survey data in institutional benchmarking and selection of peer institutions, introduce multivariate statistical methodologies for guiding that selection, and consider a novel application of baseball sabermetric methods. The volume offers a solid starting point for those new to benchmarking in higher education and provides examples of current best practices and prospective new directions. This is the 156th volume of this Jossey-Bass series. Always timely and comprehensive, New Directions for Institutional Research provides planners and administrators in all types of academic institutions with guidelines in such areas as resource coordination, information analysis, program evaluation, and institutional management.

Author: Michael Armstrong
Publisher: Routledge
ISBN: 1135374570
Category : Education
Languages : en
Pages : 310

View

Book Description
The specification of standards in higher education has long been the subject of international debate. This text covers the rationales, operational issues and perspectives on benchmarking and standards from international viewpoints.

Author: Norman Jackson
Publisher: Open University Press
ISBN: 9780335204540
Category : Benchmarking (Management)
Languages : en
Pages : 0

View

Book Description
"Benchmarking for Higher Education provides an holistic view of the application of benchmarking. It uses case studies and system-wide reviews to show how benchmarking is being used by universities and colleges, and by subject and functional communities, in the UK and in other higher education systems, to aid self-regulation and self-improvement. The book is an important resource for academic and non-academic managers in higher education."--Jacket

Author: Chenicheri Sid Nair
Publisher: Elsevier
ISBN: 1780630379
Category : Education
Languages : en
Pages : 247

View

Book Description
This book provides a range of case studies concerning the leadership and management of quality development in higher education. It captures the experiences of senior administrators and managers to the complexity of problems that quality development involves. The authors draw attention to the human-centred approach to quality, as they argue that in any activity there is a need to take account of human values and attitudes. Experiences from experts in the field Guide to resources that are utilized in the higher education industry Auditors’ perceptions

Author: A. Gnanam
Publisher:
ISBN:
Category : Education
Languages : en
Pages : 258

View

Book Description
The world over, quality assurance agencies are working towards the same purpose, but in different contexts and with consequent variance in their procedures. There is a growing fund of experience on various issues of quality and quality assurance to build on but at present it is highly fragmented and well developed only in a few countries and on issues more pressing to the context of those countries.

Author: Allan M. Hoffman
Publisher:
ISBN:
Category : Education, Higher
Languages : en
Pages : 488

View

Book Description

Author: Jiju Antony
Publisher: Psychology Press
ISBN: 9780415222716
Category : Business & Economics
Languages : en
Pages : 258

View

Book Description
This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.

Author: John S. Oakland
Publisher: Routledge
ISBN: 1317808428
Category : Business & Economics
Languages : en
Pages : 801

View

Book Description
The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence. Quality guru John Oakland’s famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by: Accelerating change Reducing cost Protecting reputation Oakland’s popular, practical, jargon-free style, along with ten case studies eight of which are brand new, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you’ve learned to your practices and a achieve sustainable competitive advantage. Total Quality Management and Operational Excellence: Text with Cases (Fourth Edition) is supplemented for the first time with a suite of online teaching aids for busy tutors. This exciting update of a classic text is perfect for all students studying for professional qualifications in the management of quality, or those studying science, engineering or business and management who need to understand the part TQM may play in their subjects.