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Author: Guy Brook-Hart Publisher: Cambridge University Press ISBN: 9780521672955 Category : Foreign Language Study Languages : en Pages : 192
Book Description
Business Benchmark helps students get ahead with their Business English vocabulary and skills and gives them grammar practice in business contexts. This course book provides advanced-level students with essential business language and vocabulary, and provides training and practice for the BEC Higher exam, using real BEC exam tasks provided by Cambridge ESOL. Self-study Books, Teacher's Resource Books and Audio CDs (2) are also available.
Author: Guy Brook-Hart Publisher: Cambridge University Press ISBN: 9780521672955 Category : Foreign Language Study Languages : en Pages : 192
Book Description
Business Benchmark helps students get ahead with their Business English vocabulary and skills and gives them grammar practice in business contexts. This course book provides advanced-level students with essential business language and vocabulary, and provides training and practice for the BEC Higher exam, using real BEC exam tasks provided by Cambridge ESOL. Self-study Books, Teacher's Resource Books and Audio CDs (2) are also available.
Author: Norman Whitby Publisher: Cambridge University Press ISBN: 1107697816 Category : Business & Economics Languages : en Pages : 209
Book Description
La 4e de couv. indique : "Business benchmark second edition is the official Cambridge English preparation course for BULATS. A pacy, topic-based course with comprehensive coverage of language and skills for business, it motivates and engages both professionals and students preparing for working life."
Author: Cambridge ESOL Publisher: Cambridge English ISBN: 9781107664654 Category : Foreign Language Study Languages : en Pages : 144
Book Description
Cambridge English: Business Vantage 5 provides four complete past papers for the Cambridge English: Business Vantage exam (also known as BEC Vantage). These examination papers from University of Cambridge ESOL Examinations (Cambridge ESOL) provide the most authentic exam preparation available, allowing candidates to familiarise themselves with the content and format of the examination and to practise examination techniques. It also contains a comprehensive section of keys and transcripts, making it suitable for self study. Audio CDs containing the audio material for the Listening paper and a Self-study Pack (Student's Book with Answers and Audio CDs) are also available separately.
Author: University of Cambridge Local Examinations Syndicate Publisher: Cambridge University Press ISBN: 9780521753012 Category : Foreign Language Study Languages : en Pages : 148
Book Description
Cambridge BEC Preliminary contains four complete Practice Tests for the Cambridge Business English Certificate, specially prepared by the University of Cambridge Local Examinations Syndicate. The books include an answer key, audio transcripts and an introduction to the exam, making them suitable for self-study.
Author: Sarah Jones-Macziola Publisher: Cambridge University Press ISBN: 9780521531726 Category : Business & Economics Languages : en Pages : 140
Book Description
Further Ahead is a Business English course at lower-intermediate level. To meet the demand for BEC Preliminary Exam we have added a CD-ROM to the Learner's Book that provides a walk and talk through the exam and practice material. Further Ahead Learner's Book is at the right language level for students who are preparing for BEC Preliminary. The Practice Test with answer key and audio has been specially written for this book by Tricia Aspinall and Jake Allsop, two very experienced test writers.
Author: Leo Jones Publisher: Cambridge University Press ISBN: 9780521531733 Category : Business & Economics Languages : en Pages : 180
Book Description
New International Business English is a flexible course at the upper-intermediate level for people who need or will soon need to use English in their day-to-day work.All four skills - listening, speaking, reading, writing - are developed through a wide range of tasks which closely reflect the world of work.The Student's Book has been redesigned with many new illustrations and photos to make it more attractive and easier to use.The attached CD-ROM contains an introduction to the BEC Vantage examination and one complete Practice Test including audio.
Author: Heath Boice-Pardee Publisher: ISBN: 9781948658034 Category : Electronic books Languages : en Pages : 198
Book Description
Elevating Customer Service in Higher Education provides an in-depth guide by three practitioners with decades of combined experience in the higher education and hospitality sectors. Our authors are deeply embedded in customer service initiatives and have certified hundreds of higher-ed professionals at Academic Impressions' customer service trainings and on-campus workshops. In this guide, our authors will walk you through: Core service competencies Strategies for supporting frontline staff in enhancing customer service Examples of customer service scripts for dialogue, phone, voicemail, and email Detailed guidelines for creating physical environments on campus that facilitate better service Worksheets and tools for auditing policies and practices that impact customer service Tips for cultivating faculty and staff buy-in Examples of exemplary customer service initiatives at other colleges and universities REVIEWS "Elevating Customer Service should be read by every administrator who cares about retention and service excellence." - Neal Raisman, N. Raisman & Associates "In today's competitive market in higher education, a partnership between academics and customer service is key to attracting and retaining students. This handbook shows practitioners how to enhance service excellence while maintaining academic integrity." - Bill Destler, President Emeritus, Rochester Institute of Technology "How refreshing and encouraging it is to read a book about customer service on today's college campuses. The reality is higher education today is rapidly changing and models of leading a university are significantly altered in todays environment. Customer service can no longer be viewed as a negative concept on our campuses. Rather, such service is mandated today in whatever form one wishes to call it. Students, parents, employers, and college employees are demanding it. Implementing such measures that change a campus's culture may mean the difference between those colleges that survive and those that do not. The foundations of quality service discussed in this book should be mandatory reading for all college administrators." - David DeCenzo, President, Coastal Carolina University "This insightful book provides a step-by-step guide to assess, evaluate, and implement strategies to improve the effectiveness of any department or division within the academy. The authors provide valuable information and a workable template to enhance the student experience on campus and ultimately improve retention, and recruitment efforts in an era in which colleges and universities are fiercely competing to attract and retain students." - Jim Pillar, Associate Vice President of Housing, Monmouth University "This really made me think about our office environment and how we can work toward improving not only the student experience but the front-line staff experience as well. It truly is a practical guide with relevant activities and things to consider." - Kerri Wilson, Director of Off-Campus Living and Community Partnerships, Rutgers University-New Brunswick
Author: Guy Brook-Hart
Author: 
Author: Guy Brook-Hart
Author: Norman Whitby
Author: Cambridge ESOL
Author: University of Cambridge Local Examinations Syndicate
Author: Sarah Jones-Macziola
Author: 
Author: Lynda Taylor
Author: Leo Jones
Author: Heath Boice-Pardee