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Author: Adam Toporek Publisher: AMACOM ISBN: 0814449069 Category : Business & Economics Languages : en Pages : 270
Book Description
On the front lines of customer service, every day presents new and unexpected challenges—and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. Those who work on the front lines of customer service never know what new and unexpected challenges await them each day. But they do know one thing--they will be needed. But how can you prepare for the unexpected? How can customer service reps get the training and confidence required to tackle the unknown? In Be Your Customer’s Hero, internationally recognized customer service expert Adam Toporek provides the answers to preparing for the surprises awaiting the CSR. Through short, simple, actionable advice, in quick, easy-to-read chapters, this invaluable guide shows customer-facing CSRs how to: Achieve the mindset required for Hero-ClassTM service Understand the customer’s expectations--and exceed them Develop powerful communication skills Avoid the seven triggers guaranteed to set customers off Handle difficult and even irrational customers with ease Armed with the tools and techniques in Be Your Customer’s Hero, you will have all they need to transform themselves into the heroes their customers need.
Author: Adam Toporek Publisher: AMACOM ISBN: 0814449069 Category : Business & Economics Languages : en Pages : 270
Book Description
On the front lines of customer service, every day presents new and unexpected challenges—and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. Those who work on the front lines of customer service never know what new and unexpected challenges await them each day. But they do know one thing--they will be needed. But how can you prepare for the unexpected? How can customer service reps get the training and confidence required to tackle the unknown? In Be Your Customer’s Hero, internationally recognized customer service expert Adam Toporek provides the answers to preparing for the surprises awaiting the CSR. Through short, simple, actionable advice, in quick, easy-to-read chapters, this invaluable guide shows customer-facing CSRs how to: Achieve the mindset required for Hero-ClassTM service Understand the customer’s expectations--and exceed them Develop powerful communication skills Avoid the seven triggers guaranteed to set customers off Handle difficult and even irrational customers with ease Armed with the tools and techniques in Be Your Customer’s Hero, you will have all they need to transform themselves into the heroes their customers need.
Author: Donald Miller Publisher: HarperCollins Leadership ISBN: 0718033337 Category : Business & Economics Languages : en Pages : 241
Book Description
More than half-a-million business leaders have discovered the power of the StoryBrand Framework, created by New York Times best-selling author and marketing expert Donald Miller. And they are making millions. If you use the wrong words to talk about your product, nobody will buy it. Marketers and business owners struggle to effectively connect with their customers, costing them and their companies millions in lost revenue. In a world filled with constant, on-demand distractions, it has become near-impossible for business owners to effectively cut through the noise to reach their customers, something Donald Miller knows first-hand. In this book, he shares the proven system he has created to help you engage and truly influence customers. The StoryBrand process is a proven solution to the struggle business leaders face when talking about their companies. Without a clear, distinct message, customers will not understand what you can do for them and are unwilling to engage, causing you to lose potential sales, opportunities for customer engagement, and much more. In Building a StoryBrand, Donald Miller teaches marketers and business owners to use the seven universal elements of powerful stories to dramatically improve how they connect with customers and grow their businesses. His proven process has helped thousands of companies engage with their existing customers, giving them the ultimate competitive advantage. Building a StoryBrand does this by teaching you: The seven universal story points all humans respond to; The real reason customers make purchases; How to simplify a brand message so people understand it; and How to create the most effective messaging for websites, brochures, and social media. Whether you are the marketing director of a multibillion-dollar company, the owner of a small business, a politician running for office, or the lead singer of a rock band, Building a StoryBrand will forever transform the way you talk about who you are, what you do, and the unique value you bring to your customers.
Author: Elizabeth Svoboda Publisher: Penguin ISBN: 1101622644 Category : Psychology Languages : en Pages : 234
Book Description
An entertaining investigation into the biology and psychology of why we sacrifice for other people Researchers are now applying the lens of science to study heroism for the first time. How do biology, upbringing, and outside influences intersect to produce altruistic and heroic behavior? And how can we encourage this behavior in corporations, classrooms, and individuals? Using dozens of fascinating real-life examples, Elizabeth Svoboda explains how our genes compel us to do good for others, how going through suffering is linked to altruism, and how acting heroic can greatly improve your mental health. She also reveals the concrete things we can do to encourage our most heroic selves to step forward. It’s a common misconception that heroes are heroic just because they’re innately predisposed to be that way. Svoboda shows why it’s not simply a matter of biological hardwiring and how anyone can be a hero if they're committed to developing their heroic potential.
Author: Lisa King Publisher: National Center for Youth Issues ISBN: 1953945317 Category : Juvenile Fiction Languages : en Pages : 33
Book Description
Help Kids Discover Their Own Inner Hero We often teach children that heroes are famous because of something they did, but it's just as important to teach them that heroes are remembered for who they are. In Be Your Own Hero, Lisa King reveals what it takes to be a real-life hero. And it has a whole lot more to do with character and kindness than anything else! Being a hero takes having the courage to believe in yourself, overcome obstacles, and make the world a better - and brighter - place for everyone around you. And the good news is, we all can do that! It's Hero Week at school, and Quinn Wilson can hardly contain her excitement! Each day, her class will meet a real-life hero, and on Friday they get to dress up as their favorite hero from the past or present. Every other kid in the class knows who they want to be, except for Quinn! There are so many heroes she looks up to! How can she choose just one? But when Quinn's teacher, Mr. Finley, teaches the class some important truths about heroes, Quinn discovers something unexpected. In her search to find a hero in someone else, she actually finds the hero in herself!
Author: Harry Harrison Publisher: Macmillan ISBN: 1466822732 Category : Fiction Languages : en Pages : 189
Book Description
“The funniest science fiction book ever written” is a space military parody about a hapless soldier from a Science Fiction Hall of Fame inductee (Terry Pratchett, New York Times–bestselling author of the Discworld novels). It was the highest honour to defend the Empire against the dreaded Chingers, an enemy race of seven-foot-tall lizards. But Bill, a Technical Fertilizer Operator from a planet of farmers, wasn’t interested in honour—he was only interested in two things: his chosen career, and the shapely curves of Inga-Maria Calyphigia. Then a recruiting robot shanghaied him with knockout drops, and he came to in deep space, aboard the Empire warship Christine Keeler. And from there, things got even worse . . . Praise for Harry Harrison “A perfectly grand storyteller.” —David Brin, Hugo and Nebula Award–winning author of Star Tide Rising “Few commercial writers are more deserving of their popularity than Harrison, a fine writer who occasionally reaches brilliant heights.” —Publishers Weekly
Author: Kevin D. Brown Publisher: HarperCollins Leadership ISBN: 1400228778 Category : Business & Economics Languages : en Pages : 209
Book Description
Develop, expand, and share your gifts as a leader to inspire others to use their own individual talents in extraordinary ways—from one of the country’s most sought-after motivational speakers with a 30+ year career in franchise development. In Unleashing Your Hero, renowned speaker Kevin Brown shares how the heroes who transformed his life are people just like you. People who stepped up and used their talents to make a positive difference within the hectic moments of everyday life. The same person your employees are looking to and trusting in for guidance and support. Through his real-life examples and stories, Kevin will: Provide you with a new definition of what it means to be a hero who inspires others to rise above and beyond in extraordinary ways. Unpack the four characteristics of a hero, based on the entertaining and enlightening true stories of heroes who entered and forever enriched his life. Help you recognize the extraordinary gifts within you and learn how to share those gifts to make life better for yourself and those you influence. The unconventional yet probable path to business and personal success outlined in Unleashing Your Hero will help you and those you lead build extraordinary, fulfilling, impactful lives—at a time when your employees and your organization need the hero within you more than ever.
Author: David Bowman Publisher: ISBN: 9781590386910 Category : Book of Mormon Languages : en Pages : 80
Book Description
Who?s Your Hero? volume 2 teaches how children ages 3 and up can be like Alma, Enos, and Helaman?s stripling warriors in their everyday lives. Full-color, fun illustrations will keep the attention of pre-readers. Volume 2 Book of Mormon stories include: ?Helaman?s Warriors Respect Their Parents,? ?Enos Sincerely Prays,? and ?Alma Apologizes.? Family home evening ideas and activities are also featured at the end of each story. Who?s Your Hero? is ideal for teaching children to love the Book of Mormon!?What I love is the simple values that are taught through this book in a way that my three-year-old son understands and is really able to apply them. I cannot wait for Volume 2 to come out!??Sara from the Internet?My seven-year-old reads it alone and my five-year-old always wants it read again and again. I can?t think of better heroes for them, and Bowman makes these familiar names and people come to life with everyday examples of how to apply their teachings to today?s life.??Dixie from the Internet
Author: Bob Powers Publisher: St. Martin's Griffin ISBN: 1429986506 Category : Humor Languages : en Pages : 217
Book Description
Why Do All the Nice Girls End Up Getting Kidnapped and Held for Ransom? In this book, YOU, the reader, are a thirtysomething part-time actor/full-time waiter suddenly caught up in a kidnapping. Julia, the girl you went out with last night, has been TAKEN HOSTAGE. What will you do? Will you go to the police and ask for help? Will you burst into the hideout, killing everyone in sight, then tell Julia that she shouldn't misinterpret this as some sort of big commitment? Or will you unplug your phone and just get really, really drunk? The choice is yours! You awake to the sound of the phone ringing. "Hello?" You hear a man's voice. It is muffled. "We've got Julia." "Wait, what do you mean?" "We have kidnapped your girlfriend. If you ever want to see her again---" "Whoa, she's not my girlfriend," you say. "I just met her. I mean, I had a good time with her and all, but I wanna take it slow with this one, I think." "We understand," the voice says. "But she's new to the city, and presently, you're all she has. Give us fifty thousand dollars by tomorrow or we'll blow her head off." If you want to go and ask your parents if you can borrow fifty thousand dollars, go to page 173. If you want to have sex with your ex-girlfriend, consider getting back together with her, then think better of it, go to page 183. BE VERY CAREFUL! You're directing the story and the CHOICES you make can result in MURDER, GRADUATE SCHOOL ENROLLMENT, TORTURE, MARRIAGE, POST-APOCALYPTIC SLAVERY, UNWANTED PREGNANCY, even TEMPING! It's YOUR STORY and YOUR LIFE. All you've got to do is decide which page you want to turn to. JUST MAKE A CHOICE!
Author: Schwartzen Precil Publisher: AuthorHouse ISBN: 1728329914 Category : Self-Help Languages : en Pages : 162
Book Description
Foster care was Schwartzen Precil's home since he was one years old. He endured many extreme hardships including an encounter with the criminal justice system as a teenager. He used that obstacle as an opportunity to start over. Despite a traumatic childhood, Schwartzen remained hopeful as he developed a resilient spirit. Through the game of basketball, he enhanced his leadership skills which earned him college scholarship. After graduation, he went on to empower and inspires youth and young professionals with his story as he searched for his long lost family. "Many people struggle with acceptance, identity, and emotional instability their entire lives. I decided to stop blaming others and take full responsibility. I became my own hero." -Schwartzen Precil
Author: Adam Toporek
Author: Adam Toporek
Author: Donald Miller
Author: Elizabeth Svoboda
Author: Lisa King
Author: Harry Harrison
Author: Alethea Kontis
Author: Kevin D. Brown
Author: David Bowman
Author: Bob Powers
Author: Schwartzen Precil