Be Our Guest 2008 PDF Download

Author: Kuperard Publishers
Publisher:
ISBN: 9780955083723
Category :
Languages : en
Pages : 516

View

Book Description

Author: Disney Institute
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 212

View

Book Description
Foreword by Michael D. Eisner. All organisations drive towards the same goal - how best to serve their customers. Walt Disney World has always enjoyed a reputation as a company that set the benchmark for outstanding business practices. Now, for the first time, one critical element of the method behind the magic is revealed: that of quality service. Here, their proven principles and processes are fully outlined, to help your organisation focus its vision and assemble its infrastructure to deliver exceptional customer service.

Author: William Terry
Publisher: Walter de Gruyter GmbH & Co KG
ISBN: 3110639920
Category : Business & Economics
Languages : en
Pages : 271

View

Book Description
Adopting a geographic lens to examine the employment of guestworkers in the United States, Be Our Guest offers readers the most comprehensive analysis of guestwork in tourism that has been produced to date. In weaving together the constellation of political and economic factors that exist across multiple scales, the case is made for how and why so many tourism-dependent areas of the United States have developed a dependency on temporary foreign workforces. Taking a holistic approach, special emphasis is placed on the economic histories of these areas and shifting patterns of employment, seasonality, gentrification, and related housing shortages. Throughout, the voices of stakeholders involved in every aspect of guestwork are included: human resources managers battling labor shortages, town planners mitigating workforce housing shortages, and attorneys and advocates helping to directly assist migrant workers and affect policy changes. These perspectives are coupled with detailed analysis of state policies regarding guestworker visa programs and labor market stress to illustrate a vivid picture of the precarious lives of the migrant laborers who arrive in the United States. Be Our Guest serves to specifically address a lacuna in critical tourism studies and the growing concern among practitioners over workforce quality and supply. Nevertheless, it will benefit everyone with an interest in issues of labor migration, precarity, housing policy, and immigration reform.

Author: The Disney Institute
Publisher: Disney Electronic Content
ISBN: 1423140141
Category : Juvenile Nonfiction
Languages : en
Pages : 226

View

Book Description
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new possibilities through concepts not found in the typical workplace, revealing even more of the business behind the magic of quality service.

Author: Lee Cockerell
Publisher: Crown Currency
ISBN: 0385528280
Category : Business & Economics
Languages : en
Pages : 290

View

Book Description
“It’s not the magic that makes it work; it’s the way we work that makes it magic.” The secret for creating “magic” in our careers, our organizations, and our lives is simple: outstanding leadership—the kind that inspires employees, delights customers, and achieves extraordinary business results. No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World® Resort operations for over a decade. And in Creating Magic, he shares the leadership principles that not only guided his own journey from a poor farm boy in Oklahoma to the head of operations for a multibillion dollar enterprise, but that also soon came to form the cultural bedrock of the world’s number one vacation destination. But as Lee demonstrates, great leadership isn’t about mastering impossibly complex management theories. We can all become outstanding leaders by following the ten practical, common sense strategies outlined in this remarkable book. As straightforward as they are profound, these leadership lessons include: Everyone is important. Make your people your brand. Burn the free fuel: appreciation, recognition, and encouragement. Give people a purpose, not just a job. Combining surprising business wisdom with insightful and entertaining stories from Lee’s four decades on the front lines of some of the world’s best-run companies, Creating Magic shows all of us – from small business owners to managers at every level – how to become better leaders by infusing quality, character, courage, enthusiasm, and integrity into our workplace and into our lives.

Author: West Point Association of Graduates (Organization).
Publisher:
ISBN:
Category :
Languages : en
Pages : 858

View

Book Description

Author: Dennis Snow
Publisher:
ISBN: 9780615372419
Category : Business & Economics
Languages : en
Pages : 0

View

Book Description
Outlines ten practical principles for increasing the effectiveness of any business organization, based on the author's years at Disney World.

Author: Silvia Giagnoni
Publisher: Haymarket Books
ISBN: 1608460940
Category : Political Science
Languages : en
Pages : 314

View

Book Description
“Gignoni tells the stories of farmworkers, mothers, priests, and plutocrats with compassion, poetry, and fierce humanity.” —Raj Patel, author of Stuffed and Starved Migrant farmworkers in the United States are routinely forced to live and work in unsafe, often desperate, conditions. In response, farmworkers in Immokalee, Florida—known as America’s tomato capital—formed the Coalition of Immokalee Workers (CIW). Against powerful adversaries, the CIW went on to launch nationwide campaigns that have forced the corporate giants of the fast food world—McDonalds, Burger King, and Taco Bell—and grocery industries to concede to their demands for increased wages and just working conditions. As their struggle, and that of immigrants and low-wage workers everywhere, continues, Silvia Giagnoni presents their remarkable story. “Captures the brilliant, difficult, and sustained organizing work of immigrant activists against the megacorporations, such as Taco Bell, Chipotle, and Whole Foods, that profit from their labor. If there was ever any doubt that workers’ rights are human rights, this book will put the notion to rest.” —Vanessa Tait, author of Poor Workers’ Unions: Rebuilding Labor from Below “A sweet victory for social justice. A testament to the tenacity of the Coalition of Immokalee Workers.” —Katrina Vanden Heuvel, editor of the Nation “The Immokalee farmworkers’ heroic struggle for justice in the fields is an inspiring reminder of the value of hope and the power of solidarity.” —Tom Morello, guitarist, songwriter, and activist

Author: Eric Diehl
Publisher: Springer Science & Business Media
ISBN: 3642173454
Category : Computers
Languages : en
Pages : 267

View

Book Description
Content protection and digital rights management (DRM) are fields that receive a lot of attention: content owners require systems that protect and maximize their revenues; consumers want backwards compatibility, while they fear that content owners will spy on their viewing habits; and academics are afraid that DRM may be a barrier to knowledge sharing. DRM technologies have a poor reputation and are not yet trusted. This book describes the key aspects of content protection and DRM systems, the objective being to demystify the technology and techniques. In the first part of the book, the author builds the foundations, with sections that cover the rationale for protecting digital video content; video piracy; current toolboxes that employ cryptography, watermarking, tamper resistance, and rights expression languages; different ways to model video content protection; and DRM. In the second part, he describes the main existing deployed solutions, including video ecosystems; how video is protected in broadcasting; descriptions of DRM systems, such as Microsoft's DRM and Apple’s FairPlay; techniques for protecting prerecorded content distributed using DVDs or Blu-ray; and future methods used to protect content within the home network. The final part of the book looks towards future research topics, and the key problem of interoperability. While the book focuses on protecting video content, the DRM principles and technologies described are also used to protect many other types of content, such as ebooks, documents and games. The book will be of value to industrial researchers and engineers developing related technologies, academics and students in information security, cryptography and media systems, and engaged consumers.

Author: Heather Whiteside
Publisher: Fernwood Publishing
ISBN: 1773634003
Category : Political Science
Languages : en
Pages : 145

View

Book Description
In a public-private partnership, or P3, a private, for-profit corporation assumes control over the design, construction, financing and operation of public infrastructure and services. P3s have been used in Canada since the early 1990s, but they are now so common that they have become the standard way in which multimillion-dollar projects and services are delivered across the country. There are now more than two hundred P3 projects in this country, with contract lengths from twenty to ninety-nine years. The problem? P3s fundamentally transform public infrastructure, public services, labour relations, public sectors and the everyday lives of Canadians. While contracting out services is supposed to save money, P3s often cost more in the long run and are host to poor working conditions and confidentiality and accountability issues. And in the end, it is us, the public, who foots the bill for these increasing costs, essentially subsidizing corporate investments for services that our governments used to provide.