At Your Service: 5-Star Customer Care for a Successful Dental Practice PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download At Your Service: 5-Star Customer Care for a Successful Dental Practice PDF full book. Access full book title At Your Service: 5-Star Customer Care for a Successful Dental Practice by Ann Marie Gorczyca. Download full books in PDF and EPUB format.
Author: Ann Marie Gorczyca Publisher: ISBN: 9781935953838 Category : Business & Economics Languages : en Pages : 262
Book Description
At Your Service...Five-Star Customer Care for A Successful Dental Practice shares tips, strategies, and solutions for building a practice of customer service leaders.
Author: Ann Marie Gorczyca Publisher: ISBN: 9781935953838 Category : Business & Economics Languages : en Pages : 262
Book Description
At Your Service...Five-Star Customer Care for A Successful Dental Practice shares tips, strategies, and solutions for building a practice of customer service leaders.
Author: Ann Marie Gorczyca Publisher: ISBN: 9781949642339 Category : Languages : en Pages : 262
Book Description
At Your Service...Five-Star Customer Care for A Successful Dental Practice shares tips, strategies, and solutions for building a practice of customer service leaders.
Author: Ann Marie Gorczyca Publisher: ISBN: 9781935953838 Category : Business & Economics Languages : en Pages : 262
Book Description
At Your Service...Five-Star Customer Care for A Successful Dental Practice shares tips, strategies, and solutions for building a practice of customer service leaders.
Author: Michael Heppell Publisher: Pearson Education ISBN: 9780273707929 Category : Business & Economics Languages : en Pages : 152
Book Description
This book provides readers with strategies and advice on providing top quality customer service at very low cost to their organisation. It aims to help readers make their customer and colleagues happier; develop their careers; grow their customer base; get repeat orders and referrals. Table of contents: * The service star * Wee wows * The top three referability habits * The emotional bank account * Putting on the Ritz * 99 percent of people are good * Designing fantastic customer service * Beware the silent customer * RADAR thinking * RADAR thinking at work * Send cards * The customer is always right - not! * Feel, felt, found * What's in a smile? * One chance to make a first impression * I honestly don't care about your problems * Empowering service * Creativity gives better service * It's not what you say * It's your best friend - the awkward customer * Be individual, encourage individuals * Prepare for and relish competition * The difference between one, some, many and all * Super script * Voicemail, answering machines and automated call queue systems * Telephone services * Advanced telephone service * Tiny steps to giant strides * What's in a name? * Hills and valleys * Good ideas verses desirable ideas * Ring the bell * Spanners and heros * Know your competition * Speed it up!
Author: David O. Willis Publisher: John Wiley & Sons ISBN: 1118581660 Category : Medical Languages : en Pages : 434
Book Description
Dr. David Willis combines his experience as a practicing dentist, educator, MBA, and certified financial planner in this breakthrough text about managing a dental business. Rather than a checklist of steps for success, Business Basics for Dentists describes business, economic, marketing, and management principles and explains how to apply them to the dental practice. Dental students and new practitioners will learn how to use the core strategic and operational business philosophies to develop an effective dental practice. He provides the essential elements of a business course--management principles, economics, business finance, and financial analysis--without bogged down in too much detail. These are then related specifically to various aspects of running and managing a dental practice, including office communications, billing, inventory, and marketing the practice. All aspects of practice transition are approached: career opportunities, buying a practice, starting a new practice, multi-practitioner arrangements, practice valuation, and planning and developing a practice. Last, Willis included personal financial planning to ensure that the dentist is also planning for his own finances and retirement beyond the bounds of the practice.
Author: Ann Marie Gorczyca Publisher: ISBN: 9781935953685 Category : Business & Economics Languages : en Pages : 336
Book Description
Beyond the Morning Huddle-HUMAN RESOURCE MANAGEMENT for a Successful Dental Practice shares tips, experiences, strategies and solutions to make your dental office the best it can be. RECRUITMENT With time and attention given to the hiring process, the doctor and team implement a strong management system to select the best candidate and build a strong team. INTEGRATION By creating an effective feedback system which includes cross-training and team involvement, the dental office is improved with each new hire. MANAGEMENT Trust, confidence, and job satisfaction are built by education, communication and active participation. Never underestimate the effectiveness of acknowledgement and appreciation as well as setting clear standards and goals. FEEDBACK Teamwork builds trust, ownership, commitment, accountability, results, and excellence. Communication is the key to success. DISTRIBUTION OF RESOURCES Making smart HRM decisions will keep HR costs under control. EMPLOYMENT LAW Be aware of changing state and federal employment laws and how they apply to your dental office.
Author: Anissa Holmes Publisher: Morgan James Publishing ISBN: 1683509781 Category : Business & Economics Languages : en Pages : 151
Book Description
Delivering WOW is a blueprint for running and growing a dental practice. Dr. Anissa Holmes was sick of working too much and earning too little, so she decided to do something about it. After years of learning and experimentation, she developed a simple, high-impact process to run and grow a dental practice that turned her office into a high-profit practice with over 50,000 raving Facebook fans and a reliable team she can trust to handle anything that comes their way. With this newly-updated and expanded version of a book that helped thousands of dentists build more profitable and enjoyable dental practices, Dr. Holmes walks dentists through building a winning team, maximizing profitability, and reliably growing patient numbers without having to waste time and money on expensive and ineffective advertising methods. If you’re tired of feeling guilty, stressed, and frustrated by your practice and want to build one that allows you to make more, work less, and have a meaningful impact in the world, Delivering WOW is the step-by-step plan for you!
Author: Ann Marie Gorczyca
Author: Ann Marie Gorczyca
Author: Ann Marie Gorczyca
Author: Ann Marie Gorczyca
Author: Fred Joyal
Author: Michael Heppell
Author: David O. Willis
Author: Ann Marie Gorczyca
Author: Anissa Holmes
Author: Fred Joyal