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Author: Lionel Nettey Publisher: LAP Lambert Academic Publishing ISBN: 9783659307386 Category : Languages : en Pages : 92
Book Description
Customer satisfaction is one of the ways to measure whether an organisation is performing or underperforming. Customers expect organizations to offer a product or service which gives them maximum value for money. Electricity Company of Ghana (ECG) has been subjected to incessant criticisms from the end users because of continuous power failures, incessant/unannounced power outages, poor meter reading, malfunction meters, transformer breakdowns and power rationing. Electricity Company of Ghana (ECG) in the quest to address this situation adopted the use of prepaid meters, improved distribution system, mobile sub stations and revamped customer service unit for better performance. As to whether this package is yielding result, this work sought to assess customer satisfaction level with ECG operations using service quality model. Findings revealed that ECG customers have high expectations for electricity service delivery, hence Electricity Company of Ghana (ECG) Ashanti East region needs to make conscious effort to improve the general service delivery.
Author: Lionel Nettey Publisher: LAP Lambert Academic Publishing ISBN: 9783659307386 Category : Languages : en Pages : 92
Book Description
Customer satisfaction is one of the ways to measure whether an organisation is performing or underperforming. Customers expect organizations to offer a product or service which gives them maximum value for money. Electricity Company of Ghana (ECG) has been subjected to incessant criticisms from the end users because of continuous power failures, incessant/unannounced power outages, poor meter reading, malfunction meters, transformer breakdowns and power rationing. Electricity Company of Ghana (ECG) in the quest to address this situation adopted the use of prepaid meters, improved distribution system, mobile sub stations and revamped customer service unit for better performance. As to whether this package is yielding result, this work sought to assess customer satisfaction level with ECG operations using service quality model. Findings revealed that ECG customers have high expectations for electricity service delivery, hence Electricity Company of Ghana (ECG) Ashanti East region needs to make conscious effort to improve the general service delivery.
Author: Abdalla Fahad Mohamed Publisher: IPR Journals and Book Publishers ISBN: 9914752977 Category : Business & Economics Languages : en Pages : 151
Book Description
TOPICS IN THE BOOK Effects of Selected Lean Management Practices on Financial Performance of Private Hospitals in Mombasa County, Kenya Role of Third-Party Logistics Services on Supply Chain Performance in Distribution Sector in Kenya: A Case of Bollore Transport & Logistics Kenya Limited Public Procurement Compliance Behavior and Its Effect on Quality Service Delivery: A Case Study of the Electricity Company of Ghana (ECG) The Effect of Procurement Compliance Behavior on Quality of Service Delivery: A Case Study of the Electricity Company of Ghana (ECG) Influence of Collaborative Planning on Performance of Pharmaceutical Firms in Kenya
Author: International Monetary Fund Publisher: International Monetary Fund ISBN: 1475514980 Category : Business & Economics Languages : en Pages : 78
Book Description
This volume discusses the Poverty Reduction Strategy (GPRS I) and the Growth and Poverty Reduction Strategy (GPRS II) that addressed the critical poverty issues in Ghana. GPRS I is a comprehensive policy document prepared as a precondition for Ghana under the Highly Indebted Poor Country (HIPC) Initiative. The main component—human development—targets improvement for Ghana’s population to access basic needs and essential services. A general assessment shows that Ghana has a positive and significantly stabilized macroeconomic environment.
Author: Aline Coudouel Publisher: World Bank Publications ISBN: 9780821364864 Category : Business & Economics Languages : en Pages : 520
Book Description
Poverty and Social Impact Analysis (PSIA) is an approach used increasingly by governments, civil society organizations, the World Bank, and other development partners to examine the distributional impacts of policy reforms on the well-being of different stakeholders groups, particularly the poor and vulnerable. PSIA has an important role in the elaboration and implementation of poverty reduction strategies in developing countries because it promotes evidence-based policy choices and fosters debate on policy reform options. 'Poverty and Social Impact Analysis of Reforms' presents a collection of case studies that illustrate the spectrum of sectors and policy reforms to which PSIA can be applied; it also elaborates on the broad range of analytical tools and techniques that can be used for PSIA. The case studies provide examples of the impact that PSIA can have on the design of policy reforms and draw operational lessons for PSIA implementation. The case studies deal largely with policy reforms in a single sector, such as agriculture (crop marketing boards in Malawi and Tanzania and cotton privatization in Tajikistan); energy (mining sector in Romania and oil subsidies in Ghana); utilities (power sector reform in Ghana, Rwanda, and transition economies, and water sector reform in Albania); social sectors (education reform in Mozambique and social welfare reform in Sri Lanka); taxation reform (Nicaragua); as well as macroeconomic modeling (Burkina Faso).
Author: World Bank Group Publisher: World Bank Publications ISBN: 1464806721 Category : Business & Economics Languages : en Pages : 359
Book Description
Digital technologies are spreading rapidly, but digital dividends--the broader benefits of faster growth, more jobs, and better services--are not. If more than 40 percent of adults in East Africa pay their utility bills using a mobile phone, why can’t others around the world do the same? If 8 million entrepreneurs in China--one third of them women--can use an e-commerce platform to export goods to 120 countries, why can’t entrepreneurs elsewhere achieve the same global reach? And if India can provide unique digital identification to 1 billion people in five years, and thereby reduce corruption by billions of dollars, why can’t other countries replicate its success? Indeed, what’s holding back countries from realizing the profound and transformational effects that digital technologies are supposed to deliver? Two main reasons. First, nearly 60 percent of the world’s population are still offline and can’t participate in the digital economy in any meaningful way. Second, and more important, the benefits of digital technologies can be offset by growing risks. Startups can disrupt incumbents, but not when vested interests and regulatory uncertainty obstruct competition and the entry of new firms. Employment opportunities may be greater, but not when the labor market is polarized. The internet can be a platform for universal empowerment, but not when it becomes a tool for state control and elite capture. The World Development Report 2016 shows that while the digital revolution has forged ahead, its 'analog complements'--the regulations that promote entry and competition, the skills that enable workers to access and then leverage the new economy, and the institutions that are accountable to citizens--have not kept pace. And when these analog complements to digital investments are absent, the development impact can be disappointing. What, then, should countries do? They should formulate digital development strategies that are much broader than current information and communication technology (ICT) strategies. They should create a policy and institutional environment for technology that fosters the greatest benefits. In short, they need to build a strong analog foundation to deliver digital dividends to everyone, everywhere.
Author: Terence Jackson Publisher: Routledge ISBN: 1134383983 Category : Business & Economics Languages : en Pages : 318
Book Description
Arising from a research project funded by Danish International Development Assistance, Management and Change in Africa includes results of management surveys across 15 sub-Saharan countries and of organizational surveys taken across a range of sectors in South Africa, Kenya, Nigeria and Cameroon. It combines methodology, theory and case examples to explore thoroughly the influences on management in Africa and attempts to push the boundaries of cross-cultural theory. In doing so, it explores how much can be learned from studying both the successes and failures of African management towards realizing the potential of an African Renaissance and what the global community may learn from Africa.
Author: Sudeshna Ghosh Banerjee Publisher: World Bank Publications ISBN: 1464802939 Category : Business & Economics Languages : en Pages : 173
Book Description
The mining industry could play a key role in Africa s energy sector, since it requires power in large quantity and reliable quality to run its processes. The integration of mining with power system development, with appropriate risk mitigation mechanisms, could bring a win-win solution to utilities, mines, and people at large.
Author: Lionel Nettey
Author: Lionel Nettey
Author: Abdalla Fahad Mohamed
Author: Ransford Tetteh
Author: Christoph Menke
Author: International Monetary Fund
Author: Elvis D. Aryeh
Author: Aline Coudouel
Author: World Bank Group
Author: Terence Jackson
Author: Sudeshna Ghosh Banerjee