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Author: Uwe Deichmann Publisher: World Bank Publications ISBN: Category : Cities and towns Languages : en Pages : 40
Book Description
Citizen feedback is considered an effective means for improving the performance of public utilities. But how well does such information reflect the actual quality of service delivery? Do so-called scorecards or report cards measure public service delivery accurately, or do personal and community characteristics have a significant impact on residents' assessment of service quality? Deichmann and Lall investigate these questions using newly available household survey data on access to and satisfaction with selected public services in two Indian cities-Bangalore and Jaipur. They develop a framework where actual levels of services received, as well as expectations about service performance, influence a household's satisfaction with service delivery. The authors find that satisfaction increases with improvements in the household's own service status, a finding that supports the use of scorecard initiatives. But the results also suggest that a household's satisfaction is influenced by how service quality compares with that of its neighbors or peers and by household level characteristics such as welfare and tenure status. This implies that responses in satisfaction surveys are at least in part determined by factors that are unrelated to the service performance experienced by the household.
Author: Uwe Deichmann Publisher: World Bank Publications ISBN: Category : Cities and towns Languages : en Pages : 40
Book Description
Citizen feedback is considered an effective means for improving the performance of public utilities. But how well does such information reflect the actual quality of service delivery? Do so-called scorecards or report cards measure public service delivery accurately, or do personal and community characteristics have a significant impact on residents' assessment of service quality? Deichmann and Lall investigate these questions using newly available household survey data on access to and satisfaction with selected public services in two Indian cities-Bangalore and Jaipur. They develop a framework where actual levels of services received, as well as expectations about service performance, influence a household's satisfaction with service delivery. The authors find that satisfaction increases with improvements in the household's own service status, a finding that supports the use of scorecard initiatives. But the results also suggest that a household's satisfaction is influenced by how service quality compares with that of its neighbors or peers and by household level characteristics such as welfare and tenure status. This implies that responses in satisfaction surveys are at least in part determined by factors that are unrelated to the service performance experienced by the household.
Author: Andrew Wommack Publisher: Destiny Image Publishers ISBN: 1667503855 Category : Religion Languages : en Pages : 41
Book Description
Do you ever feel like something's missing in your life—that what you’ve read or know about Jesus might not be enough? If you’ve been searching for more proof that Jesus is all you need, you’re not alone! Even the disciples struggled with their own troubled hearts because they didn’t have a full revelation of Jesus. But we have a connection with Him the disciples didn’t have. In this booklet, Andrew will teach you how to make that connection and be completely satisfied with Jesus instead of being dominated by your feelings.
Author: Carol Holst Publisher: Easton Studio Press, LLC ISBN: 1935212354 Category : Business & Economics Languages : en Pages : 202
Book Description
What do Americans need that most eludes them? It's not a tank of cheap gas (as astonishing as that would be) or ever earlier pre-holiday sales. What Americans need most - and most of them know it - is satisfaction, especially the satisfaction of enough. So when the call for submissions to this book went out, the mainstream response was enthusiastic. From the outpouring of personal stories submitted, the editorial committee chose these twenty to represent the broadest possible spectrum of Americans who have sought and found a simpler, more satisfying life.
Author: Jeff Manion Publisher: Zondervan ISBN: 0310331641 Category : Religion Languages : en Pages : 210
Book Description
FOR DISTRIBUTION OUTSIDE THE USA. In The Land Between, author Jeff Manion uses the biblical story of the Israelite's journey through Sinai desert as a metaphor for being in undesired, transitional space. After enduring generations of slavery in Egypt, the descendants of Jacob travel through the desert (the land between) toward their new home in Canaan. They crave the food of their former home in Egypt and despise their present environment. They are unable to go back and incapable of moving forward. The Land Between explores the way in which their reactions can provide insight and guidance on how to respond to God during our own seasons of difficult transition. The book provides fresh biblical insight for people traveling through undesired transitions (e.g. foreclosure, unemployment, parents in declining health, post-graduate uncertainty, business failure, etc.) who are looking for hope, guidance, and encouragement. While it is possible to move through transitions and learn little, they provide our greatest opportunity for spiritual growth. God desires to meet us in our chaos and emotional upheaval, and he intends for us to encounter his goodness and provision during these upsetting seasons.
Author: Bob Tasca Publisher: Harper Paperbacks ISBN: 9780887308598 Category : Business & Economics Languages : en Pages : 240
Book Description
Bob Tasca is, quite simply, the world's most effective practitioner of customer satisfaction. His accomplishments are astounding. His small Ford dealership is consistently among the world's best in sales volume, and industry executives from all over often visit in order to learn from his operation. Though he sells a generic product, Tasca has at times achieved the unheard-of feat of capturing 24 percent of his metro market, and he regularly sees 65 percent of his customers return -- triple the loyalty rate of his competitors. In You Will Be Satisfied, he reveals how anyone, whether shoe salesman, software company middle manager or bookstore owner, can drive customer loyalty to dizzying heights. In the book's short, punchy chapters, real-life anecdotes and bulleted lessons, readers will find the knowledge and tools they need to send their sales soaring.
Author: Thomas Christopher Greene Publisher: Macmillan ISBN: 1466834242 Category : Fiction Languages : en Pages : 286
Book Description
An immensely talented writer whose work has been described as "incandescent" (Kirkus) and "poetic" (Booklist), Thomas Christopher Greene pens a haunting and deeply affecting portrait of one couple at their best and worst. Inspired by a personal loss, Greene explores the way that tragedy and time assail one man's memories of his life and loves. Like his father before him, Arthur Winthrop is the Headmaster of Vermont's elite Lancaster School. It is the place he feels has given him his life, but is also the site of his undoing as events spiral out of his control. Found wandering naked in Central Park, he begins to tell his story to the police, but his memories collide into one another, and the true nature of things, a narrative of love, of marriage, of family and of a tragedy Arthur does not know how to address emerges. Luminous and atmospheric, bringing to life the tight-knit enclave of a quintessential New England boarding school, the novel is part mystery, part love story and an exploration of the ties of place and family. Beautifully written and compulsively readable, The Headmaster's Wife stands as a moving elegy to the power of love as an antidote to grief. "A truly remarkable novel, I read the second half of The Headmaster's Wife with my mouth open, my jaw having dropped at the end of the first half. Thomas Christopher Greene knows how to hook a reader and land him." --Richard Russo, Pulitzer Prize winning author of Empire Falls "An accomplished and artful storyteller, Greene has surprises in store as he unspools a plot that becomes as poignant as it is unpredictable." --Wally Lamb, New York Times bestselling author of The Hour I First Believed "Greene's genre-bending novel of madness and despair evokes both the predatory lasciviousness of Nabokov's classic, Lolita, and the anxious ambiguity of Gillian Flynn's contemporary thriller, Gone Girl (2012)." --Booklist
Author: Micheline Maynard Publisher: Simon and Schuster ISBN: 1982164638 Category : Business & Economics Languages : en Pages : 256
Book Description
From an accomplished journalist, this illuminating chronicle of the trials, tribulations, and triumph of Zingerman’s—a beloved, $70 million-dollar Michigan-based gourmet food store with global reach—is “thoughtful reading for foodies and entrepreneurs” (Kirkus Reviews). Certain businesses are legendary, exerting immense influence in their field. Zingerman’s in Ann Arbor, Michigan, is one of those places. Over the years the flagship deli has expanded into a community of more than a dozen businesses, including a wildly successful mail order operation, restaurants, bakery, coffee roastery, creamery, candy maker, and events space—transforming Ann Arbor into a destination for food lovers. Founded in 1982 by Paul Saginaw and Ari Weinzweig, Zingerman’s philosophy of good food, excellent service, and sound finances has turned it into a company whose reach spans all corners of the gourmet food world.? Famous for its generous deli sandwiches, fresh bread, and flavorful coffee—all locally produced—Zingerman’s is also widely celebrated for its superb customer service and employee equity. The culture is one of respect and innovation, while maintaining very high standards. Every employee has access to the financial records, everyone has a voice, and everyone is heard. It has legions of enthusiastic customers, fans across the food world, and business principles and a work ethic that have been admired, analyzed, and copied. All that is revealed here, in Micheline Maynard’s Satisfaction Guaranteed. Discover how by 2019, Zingerman’s employed hundreds of employees and achieved close to $70 million in annual sales. When the pandemic struck, Zingerman’s growth momentarily screeched to a halt—but it survived by reinventing itself, while still serving its beloved food and selling its wide array of groceries. Now, as Zingerman’s looks forward to a half century in business, it is on track for stronger results than ever. A recipe for success in business and in life, Satisfaction Guaranteed provides a roadmap for manifesting joy and purpose in everything you do.
Author: Priscilla Shirer Publisher: B&H Publishing Group ISBN: 1433674017 Category : Religion Languages : en Pages : 290
Book Description
Presents resolutions for Christian women, identifying important characteristics for success in faith, family, and growth, and provides biblical references and advice on achieving these personal standards.
Author: Anna Rodríguez Casadevall Publisher: Universitat de València ISBN: 8437098815 Category : Social Science Languages : en Pages : 134
Book Description
Saheli HIV/AIDS Karyakarta Sangh es un colectivo de trabajadoras sexuales y una organización basada en la comunidad fundada en 1998 en Pune (Maharashtra, India), cuya misión es empoderar a mujeres de la prostitución mediante la colectivización. En agosto de 2012, 17 miembros de Saheli participaron en el taller Imagine Empowerment Workshop, diseñado para fortalecer a las mujeres en circunstancias vitales exigentes y así concebir y crear nuevas posibilidades para sus vidas, sus familias y sus comunidades a través de la participación. La investigación que aquí se presenta, pretende evaluar el impacto del Imagine Empowerment Workshop y del fortalecimiento de las trabajadoras sexuales de Saheli HIV/AIDS Karyakarta Sangh, prestando especial atención a las áreas de interés de este colectivo.
Author: Uwe Deichmann
Author: Uwe Deichmann
Author: Andrew Wommack
Author: Carol Holst
Author: Andrew Wommack
Author: Jeff Manion
Author: Bob Tasca
Author: Thomas Christopher Greene
Author: Micheline Maynard
Author: Priscilla Shirer
Author: Anna Rodríguez Casadevall