Author: Hawaii. Office of Library Services. Research and Evaluation Services. Dept. of EducationPublisher:
ISBN:
Category : Public libraries
Languages : en
Pages : 80
Book Description
Analysis of Service and Development of Performance Measurements for State of Hawaii Libraries
Author: Hawaii. Office of Library Services. Research and Evaluation Services. Dept. of EducationPublisher:
ISBN:
Category : Public libraries
Languages : en
Pages : 80
Book Description
Analysis of Service and Development of Performance Measurements for State of Hawaii Libraries: Performance measurements system manual for State of Hawaii libraries
Author: Survey and Marketing ServicesPublisher:
ISBN:
Category : Libraries
Languages : en
Pages :
Book Description
Analysis of Service and Development of Performance Measurements for State of Hawaii Libraries
Author: Survey and Marketing ServicesPublisher:
ISBN:
Category : Libraries
Languages : en
Pages :
Book Description
Analysis of Service and Development of Performance Measurements for State of Hawaii Libraries: Results of measurements conducted in selected public libraries in Hawaii
Author: Survey and Marketing ServicesPublisher:
ISBN:
Category : Libraries
Languages : en
Pages :
Book Description
Analysis of Service and Development of Performance Measurements for State of Hawaii Libraries: A survey of residents in relation to public library use
Author: Survey and Marketing ServicesPublisher:
ISBN:
Category : Libraries
Languages : en
Pages :
Book Description
Analysis of Service and Development of Performance Measurements for State of Hawaii
Author: Office of Library Services. Research and Evaluation Services. Department of Education. State of HawaiiPublisher:
ISBN:
Category : Public libraries
Languages : en
Pages :
Book Description
Analysis of Service and Development of Performance Measurements for State of Hawaii Libraries: Results of the library staff and government agency surveys
Author: Survey and Marketing ServicesPublisher:
ISBN:
Category : Libraries
Languages : en
Pages :
Book Description
Resources in Education
Author: Current Hawaiiana
Author: The Evaluation and Measurement of Library Services
Author: Joseph R. MatthewsPublisher: Bloomsbury Publishing USA
ISBN: 1440855374
Category : Language Arts & Disciplines
Languages : en
Pages : 481
Book Description
This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate library services in order to improve them. It's a fact: today's libraries must evaluate their services in order to find ways to better serve patrons and prove their value to their communities. In this greatly updated and expanded edition of Matthews' seminal text, you'll discover a breadth of tools that can be used to evaluate any library service, including newer tools designed to measure customer and patron outcomes. The book offers practical advice backed by solid research on virtually every aspect of evaluation, including quantitative and qualitative tools, data analysis, and specific recommendations for measuring individual services, such as technical services and reference and interlibrary loan. New chapters give readers effective ways to evaluate critical aspects of their libraries such as automated systems, physical space, staff, performance management frameworks, eBooks, social media, and information literacy. The author explains how broader and more robust adoption of evaluation techniques will help library managers combine traditional internal measurements, such as circulation and reference transactions, with more customer-centric metrics that reflect how well patrons feel they are served and how satisfied they are with the library. By applying this comprehensive strategy, readers will gain the ability to form a truer picture of their library's value to its stakeholders and patrons.