Author: Jo Ann Dewing WardPublisher:
ISBN:
Category :
Languages : en
Pages : 188
Book Description
Analysis of a Customer Satisfaction Survey of the Cancer Information Service
Author: Jo Ann Dewing WardSearching for Health Information
Author: Vicki S. FreimuthPublisher: University of Pennsylvania Press
ISBN: 9780812212723
Category : Computers
Languages : en
Pages : 270
Book Description
Searching for Health Information reviews the research on the process of seeking health information and contributes to that literature by analyzing the largest available database on health-information-seeking behavior, the Cancer Information Service (CIS), a referral service sponsored by the National Cancer Institute. But the book is not only about CIS. Vicki S. Freimuth, Judith A. Stein, and Thomas J. Kean describe the general context in which people search for health information about a variety of diseases and other health concerns. They then present a theoretical overview of the nature of information and the way people search for it. By analyzing data obtained from more than a million calls to CIS over a four-year period and by studying follow-up surveys of over 7500 of these callers, the authors contribute to our understanding of the process of information seeking. The communication of health information is increasingly important, and this book breaks new ground in its analysis of one successful system.
The Cancer Information Service
Author: User Satisfaction Evaluation of the Cancer Information Service
Author: Sanford Lloyd FuttermanPublisher:
ISBN:
Category :
Languages : en
Pages : 162
Book Description
A Comparative Survey of the Cancer Information Service with the Greater Bay Area Cancer Registry
Author: Hui ZhangInformation Quality
Author: Ron S. KenettPublisher: John Wiley & Sons
ISBN: 1118890655
Category : Mathematics
Languages : en
Pages : 384
Book Description
Provides an important framework for data analysts in assessing the quality of data and its potential to provide meaningful insights through analysis Analytics and statistical analysis have become pervasive topics, mainly due to the growing availability of data and analytic tools. Technology, however, fails to deliver insights with added value if the quality of the information it generates is not assured. Information Quality (InfoQ) is a tool developed by the authors to assess the potential of a dataset to achieve a goal of interest, using data analysis. Whether the information quality of a dataset is sufficient is of practical importance at many stages of the data analytics journey, from the pre-data collection stage to the post-data collection and post-analysis stages. It is also critical to various stakeholders: data collection agencies, analysts, data scientists, and management. This book: Explains how to integrate the notions of goal, data, analysis and utility that are the main building blocks of data analysis within any domain. Presents a framework for integrating domain knowledge with data analysis. Provides a combination of both methodological and practical aspects of data analysis. Discusses issues surrounding the implementation and integration of InfoQ in both academic programmes and business / industrial projects. Showcases numerous case studies in a variety of application areas such as education, healthcare, official statistics, risk management and marketing surveys. Presents a review of software tools from the InfoQ perspective along with example datasets on an accompanying website. This book will be beneficial for researchers in academia and in industry, analysts, consultants, and agencies that collect and analyse data as well as undergraduate and postgraduate courses involving data analysis.
Quality Service Management
Author: John MaleyeffPublisher: Routledge
ISBN: 100058772X
Category : Business & Economics
Languages : en
Pages : 225
Book Description
Providing clear guidance for anyone servicing internal or external customers, this book offers a framework for analyzing and managing quality using a comprehensive closed-loop approach. This book cuts through the complexities of the mantra ‘better, cheaper, faster’ (BCF) and offers procedures for the evaluation of customer needs, the determination of performance metrics, and the design of effective customer satisfaction surveys. It details basic statistical techniques and packages the framework, procedures, and methods into a management construct that includes external quality certification systems and internal performance management systems. Importantly, the book also describes how these systems can be implemented in a virtual workplace. This quality management book will be essential to service-oriented firms (financial, government, healthcare, hospitality, etc.), as well as any firm with internal customer service processes such as human resource management, purchasing, and accounting. Professionals at all levels, corporate trainers, and students will welcome this book’s common set of principles and tools, accompanied by many case studies that illustrate how they are applied in various environments.
The Effect Of Customer Experience Management On Cancer Patient Journey
Author: Young Hwa WonPublisher:
ISBN:
Category :
Languages : en
Pages :
Book Description
Purpose: The purpose of this study was to investigate the effect of customer experience management on nursing service satisfaction of cancer patients and their intent to revisit the hospital and also to identify empathy ability of oncology nurses. Methods: Participants were 376 cancer patients and 190 oncology nurses from a tertiary hospital in Korea. Cancer patients' satisfaction with nursing care and intent to continue using the hospital were measured and empathy of oncology nurses was measured using Empathy Construct Rating Scale. Data were analyzed using descriptive statistics, x2 test, t-test, one-way ANOVA and stepwise multiple regression analysis. Results: Patient satisfaction with nursing care and intent to continue using the hospital were higher in patients who received the customer experience management program than those who did not. Oncology nurses' ability to empathize was high. Clinical career, participate in customer experience management and education level together explained 20% of variance in empathy ability of oncology nurses. Conclusion: Findings from this study confirm that customer experience management affects patient satisfaction with nursing service and intent to continue using the hospital. Further research is necessary to reaffirm the empathy ability of the oncology nurses and to identify the related various factors.
Federal Register
Author: Publisher:
ISBN:
Category : Delegated legislation
Languages : en
Pages : 182
Book Description
Author: NSM Research