Author: Thomas O. CookPublisher:
ISBN:
Category :
Languages : en
Pages :
Book Description
An Inquiry Into the Customer Satisfaction Levels of the Small Computer Industry
Author: Thomas O. CookSixth International Conferencew on Information Technology
Author: Publisher: Allied Publishers
ISBN: 9788177645583
Category :
Languages : en
Pages : 658
Book Description
Information Technology, Organizations and People
Author: Jeff WatkinsPublisher: Routledge
ISBN: 1134676093
Category : Business & Economics
Languages : en
Pages : 498
Book Description
This wide-ranging volume presents in-depth research into the effect of new information technologies on organizational structure, assesses their progress towards transformation and describes the changes they are making to long-established business process roles, cultures and working practices. The book is based upon a series of rolling surveys carried out between 1989 and the present day, and funded by leading organizations such as IBM and KPMG. It provides a detailed picture of a sector in transition during a period of anxiety and doubt dominated by restructuring, downsizing and experimentation with re-engineering. As the 'lean and mean' emerge, they must now ask themselves if their competencies will enable them to survive into the next decade as competitors, such as Sainsburys, Virgin, Microsoft and Ford position themselves to become major players in the sector. This book is a major contribution to the debate on the growth of knowledge work, the need for core organizational competencies in the information age and the need for evolutionary, or radical, change.
Effect of IT Investments on Customer Satisfaction: An Empirical Analysis
Author: Sunil Mithas, M. S. Krishnan, and Claes FornellPublisher:
ISBN:
Category :
Languages : en
Pages : 34
Book Description
Computerworld
Author: Publisher:
ISBN:
Category :
Languages : en
Pages : 76
Book Description
For more than 40 years, Computerworld has been the leading source of technology news and information for IT influencers worldwide. Computerworld's award-winning Web site (Computerworld.com), twice-monthly publication, focused conference series and custom research form the hub of the world's largest global IT media network.
Plunkett's Consulting Industry Almanac 2007: Consulting Industry Market Research, Statistics, Trends & Leading Companies
Author: Jack W. PlunkettPublisher: Plunkett Research, Ltd.
ISBN: 1593920709
Category : Business & Economics
Languages : en
Pages : 418
Book Description
Covers trends in consulting in such fields as marketing, information technology, management, logistics, supply chain, manufacturing and health care. This guide contains contacts for business and industry leaders, industry associations, Internet sites and other resources. It also includes statistical tables, an industry glossary and indexes.
Papers from the ... Annual Conference on Consumer Satisfaction, Dissatisfaction and Complaining Behavior
Author: Computerworld
Author: Publisher:
ISBN:
Category :
Languages : en
Pages : 64
Book Description
For more than 40 years, Computerworld has been the leading source of technology news and information for IT influencers worldwide. Computerworld's award-winning Web site (Computerworld.com), twice-monthly publication, focused conference series and custom research form the hub of the world's largest global IT media network.
Research Handbook on Services Management
Author: Davis, Mark M.Publisher: Edward Elgar Publishing
ISBN: 1800375654
Category : Business & Economics
Languages : en
Pages : 371
Book Description
This comprehensive Research Handbook reflects the latest research breakthroughs and practices in services management. Addressing services management from a broader strategic perspective, it delves into the key issues of analytics and service robots, and their potential impact. Edited by the late Mark M. Davis, it represents an early foray into the new frontier of services management and provides insights into the future of the field.
New York Magazine
Author: Publisher:
ISBN:
Category :
Languages : en
Pages : 140
Book Description
New York magazine was born in 1968 after a run as an insert of the New York Herald Tribune and quickly made a place for itself as the trusted resource for readers across the country. With award-winning writing and photography covering everything from politics and food to theater and fashion, the magazine's consistent mission has been to reflect back to its audience the energy and excitement of the city itself, while celebrating New York as both a place and an idea.