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Author: Morpace International Publisher: Transportation Research Board ISBN: 9780309063234 Category : Business & Economics Languages : en Pages : 222
Book Description
This handbook focuses on how to measure customer satisfaction and how to develop transit agency performance measures. It will be of interest to transit managers, market research and customer service personnel, transit planners, and others who need to know about measuring customer satisfaction and developing transit agency performance measures. The handbook provides methods on how to identify, implement, and evaluate customer satisfaction and customer-defined quality service.
Author: Morpace International Publisher: Transportation Research Board ISBN: 9780309063234 Category : Business & Economics Languages : en Pages : 222
Book Description
This handbook focuses on how to measure customer satisfaction and how to develop transit agency performance measures. It will be of interest to transit managers, market research and customer service personnel, transit planners, and others who need to know about measuring customer satisfaction and developing transit agency performance measures. The handbook provides methods on how to identify, implement, and evaluate customer satisfaction and customer-defined quality service.
Author: United States. Urban Mass Transportation Administration. University Research and Training Division Publisher: ISBN: Category : Transportation Languages : en Pages : 402
Author: Publisher: ISBN: Category : Evaluation research (Social action programs) Languages : en Pages : 1008
Book Description
Contains an inventory of evaluation reports produced by and for selected Federal agencies, including GAO evaluation reports that relate to the programs of those agencies.
Author: Publisher: ISBN: Category : Languages : en Pages : 1010
Book Description
Contains an inventory of evaluation reports produced by and for selected Federal agencies, including GAO evaluation reports that relate to the programs of those agencies.
Author: Morpace International
Author: Morpace International
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Author: United States. Urban Mass Transportation Administration. University Research and Training Division
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