An Assessment of Total Quality Management (TQM) Implementation by Small & Medium-sized Enterprises (SMEs) in Cameroon PDF Download

Author: Wilclef Tete
Publisher:
ISBN:
Category :
Languages : en
Pages :

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Author: John N. Morfaw
Publisher: University Press of America
ISBN: 0761847065
Category : Business & Economics
Languages : en
Pages : 224

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Book Description
"Total Quality Management and Project Management have a symbiotic relationship in their planning, design, analysis, implementation, monitoring, and evaluation, as well as other related processes." "This book accentuates the relationship between Total Quality Management and Project Management and other contemporary management concepts. These contemporary concepts include Six Sigma Methodology, International Organization for Standardization (ISO), Capacity Building, Business Re-engineering, Knowledge Management, Configuration Management, SWOT Analysis, and Total Quality Leadership, as well as fundamental business management concepts such as leadership dynamics, quality assurance, quality control, and continuous quality improvement. The book evaluates and analyzes the relationship between Total Quality Management and Human Resource Management, Public Relations Management, Marketing Management, Risk Management, Project Proposal Writing, and Resource Coordination and Management. Total --

Author: Sunil Luthra
Publisher: CRC Press
ISBN: 1000194477
Category : Business & Economics
Languages : en
Pages : 223

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Book Description
Organisations are now focused on total customer satisfaction. However there is a lack of understanding the requirements and the customer needs. Total Quality Management (TQM) integrates all phases and ensures a defect free quality product. This textbook provides the understanding of all aspects of TQM and the implementation. This textbook covers all aspects of TQM, discusses quality systems in detail, highlights the importance of the needs of the customer, and presents the concept of Total Productive Maintenance (TPM). Written as a textbook for students of engineering and management, but also explains all quality systems which will be helpful to all organisations in choosing the correct quality system and helpful to managers in decision making while analyzing any process. A solutions manual and power point presentations slides are available for qualified adoptions.

Author: Rolf E. Rogers
Publisher:
ISBN: 9780789002099
Category : Executives
Languages : en
Pages : 0

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Book Description
Provides a brief background and the visual materials necessary for an employee training session in TQM. An introduction to TQM in the US and a chapter on Deming's 14 points is followed by seven chapters of visual display aids presenting TQM's basic theory and principles. The entire volume is designed to enable adaptation to different organizations. Annotation copyright by Book News, Inc., Portland, OR

Author: Abraham Allotey
Publisher: GRIN Verlag
ISBN: 3640140397
Category : Business & Economics
Languages : en
Pages : 58

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Master's Thesis from the year 2003 in the subject Business economics - Business Management, Corporate Governance, grade: 70%, University of East London (East London Business School), course: Master of Business Administration, language: English, abstract: Total Quality Management has worked in Japan, so why shouldn't it work in the USA, Europe or Africa? This is a very popular statement amongst many multinational companies when they want to implement quality strategies in different countries. They usually ignore the importance of culture and its impact on transplanting quality strategies that has been successful in one cultural set up. This is one of the main reasons why TQM has not worked in many countries. The compatibility of TQM with different cultures should always be reviewed since work ethics for instance in Ghana is different from that in Japan. Culture reflects the way of life, values, and beliefs of a society and as such very difficult to change but rather can be slightly modified through education and training to adapt to certain quality management strategies. This claim of the impact of national culture, on the successful TQM implementation across national boundaries forms the basis of this management report. In this report therefore, literature on both TQM and culture will be critically discussed in the first two chapters. The third chapter will critically analyze the literature on the impact of culture in the successful implementation of TQM across different countries. Chapter four will analyze the managerial implications and finally a conclusion and recommendation will be drawn. [...]

Author: Jeffry A. Doney
Publisher:
ISBN: 9781536156010
Category :
Languages : en
Pages : 97

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Book Description
The opening study in Total Quality Management (TQM): Concepts, Implementation and Applications investigates the quality of administrative services and student satisfactionan important dimension of Total Quality Managementprovided in higher education institutions. A questionnaire survey, developed using the well-known service quality model SERVQUAL, was used to explore its five dimensions, namely: reliability, assurance, tangibles, empathy, and responsiveness. Following this, the authors empirically examine the relationship between Total Quality Management-SMEs performance and organizational culture under a moderation model in the Kingdom of Saudi Arabia. The research utilizes partial least squares to examine the moderating effect of organizational culture on the association between Total Quality Management and SMEs performance. Lastly, the authors develop a model and empirically test it to assess the impact of Total Quality Management on incremental and radical innovation and customer satisfaction, finding that Total Quality Management is positively linked to incremental and radical innovation, whereas no association was found for radical innovation and customer satisfaction.

Author: Michael Rockel
Publisher: GRIN Verlag
ISBN: 3638356671
Category : Business & Economics
Languages : de
Pages : 29

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Studienarbeit aus dem Jahr 2004 im Fachbereich BWL - Beschaffung, Produktion, Logistik, Note: 1,0, University of Bradford, Veranstaltung: Total Quality Management, MBA, Sprache: Deutsch, Abstract: 1 Introduction In contemporary business environments with an increasing degree of globalization and international supply relationships there is a growing demand for comparable quality standards. More and more buying decisions are not only based purely on the attributes of the product itself but also on the quality standards of the organization that produces it. Accredited companies tend to by their products only form accredited ones. The ever increasing quality-focus made quality become a constant element of the marketing-mix and a strategic success factor (Anonymus, 2002). The implementation and application of Total Quality Management (TQM) has become a philosophy for most of today’s companies. The following essay will outline the main elements of TQM, describe implementation processes and evaluate the needs and threats of TQM. [...]

Author: J. M. Asher
Publisher:
ISBN: 9780946655595
Category : Small business
Languages : en
Pages : 134

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Author: N. Huxtable
Publisher: Springer Science & Business Media
ISBN: 9780412602702
Category : Business & Economics
Languages : en
Pages : 248

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Book Description
Written specifically for small business managers, this book gives a practical step-by-step guide to the implementation of Total Quality Management (TQM). It will assist all small businesses from the recently established entrepreneur-based company employing a handful of people to businesses of 100 staff and above with an established management structure and position within the market place. This book will give practical help and early results and includes actual case studies of successful TQM implementation from a broad cross-section of small businesses.

Author:
Publisher: DIANE Publishing
ISBN: 9780788101823
Category :
Languages : en
Pages : 284

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Book Description
Contents: the beginnings of TQM, the management challenge, the principles of TQM, areas for practice improvement, the cost of poor quality, the medical practice in transition, the tools of TQM, TQM methods, applying TQM to the practice, and implementing.