Author:
Publisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages :
Book Description
American Customer Satisfaction Index (ACSI)
The American Customer Satisfaction Index (ACSI) Methodology Report
Author: National Quality Research Center
Publisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages : 146
Book Description
Publisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages : 146
Book Description
American Customer Satisfaction Index (ACSI)
Author:
Publisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages : 41
Book Description
Publisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages : 41
Book Description
American Customer Satisfaction Index (ACSI)
Author:
Publisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages : 115
Book Description
Publisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages : 115
Book Description
The American Customer Satisfaction Index (ACSI) Modeling and Analysis Software
Author:
Publisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages : 83
Book Description
Publisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages : 83
Book Description
The Reign of the Customer
Author: Claes Fornell
Publisher: Springer Nature
ISBN: 3030135624
Category : Business & Economics
Languages : en
Pages : 217
Book Description
With major retailers closing brick-and-mortar stores every month and the continued shift to online shopping, there is a major push to strengthen customer loyalty by improving the customer experience. The two most important qualities that consumers look for are convenience and efficiency. Finally a source is available that will give retailers and companies in general the insight needed to enhance customer satisfaction while improving the overall shopping experience. This book uses the world-leading findings from the American Customer Satisfaction Index (ACSI) and its accompanying Global Customer Satisfaction Index (GCSI) – invaluable, incomparable sources of consumer insights and information, to inform best practices for improving the consumer experience, better satisfying customers, and achieving profitable customer loyalty today and into the rapidly changing future. This book will help us understand where we were, where we are today, and where we are heading tomorrow in providing exceptional customer experiences. It is a must-read for marketing professionals and customer-focused senior executives alike.
Publisher: Springer Nature
ISBN: 3030135624
Category : Business & Economics
Languages : en
Pages : 217
Book Description
With major retailers closing brick-and-mortar stores every month and the continued shift to online shopping, there is a major push to strengthen customer loyalty by improving the customer experience. The two most important qualities that consumers look for are convenience and efficiency. Finally a source is available that will give retailers and companies in general the insight needed to enhance customer satisfaction while improving the overall shopping experience. This book uses the world-leading findings from the American Customer Satisfaction Index (ACSI) and its accompanying Global Customer Satisfaction Index (GCSI) – invaluable, incomparable sources of consumer insights and information, to inform best practices for improving the consumer experience, better satisfying customers, and achieving profitable customer loyalty today and into the rapidly changing future. This book will help us understand where we were, where we are today, and where we are heading tomorrow in providing exceptional customer experiences. It is a must-read for marketing professionals and customer-focused senior executives alike.
DATE COLLECTION METHODOLOGY FOR THE AMERICAN CUSTOMER SATISFACTION INDEX
Author: BARBARA EVERITT BRYANT AND ANNE S. MARSDEN
Publisher:
ISBN:
Category :
Languages : en
Pages : 34
Book Description
Publisher:
ISBN:
Category :
Languages : en
Pages : 34
Book Description
The Satisfied Customer
Author: Claes Fornell
Publisher: Palgrave MacMillan
ISBN:
Category : Business & Economics
Languages : en
Pages : 264
Book Description
A leading expert redefines customer service for the twenty-first century
Publisher: Palgrave MacMillan
ISBN:
Category : Business & Economics
Languages : en
Pages : 264
Book Description
A leading expert redefines customer service for the twenty-first century
Data Collection Methodology for the American Customer Satisfaction Index (ACSI) for the International Conference on Survey Measurement and Process Quality, Bristol, United Kingdom, April 3, 1995
Author: Barbara Everitt Bryant
Publisher:
ISBN:
Category :
Languages : en
Pages : 40
Book Description
Publisher:
ISBN:
Category :
Languages : en
Pages : 40
Book Description