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Author: Jeff Armstrong Publisher: Packt Publishing Ltd ISBN: 1800565933 Category : Computers Languages : en Pages : 338
Book Description
Explore Amazon Connect, from implementing call flows and creating AI bots to integrating artificial intelligence solutions and analyzing critical customer sentiment Key FeaturesDiscover how to integrate chat with Connect to allow organizations to reduce operations costsLeverage machine learning to perform natural language processing (NLP) for analyzing customer feedback and trendsLearn how to integrate your enterprise application with Amazon ConnectBook Description Amazon Connect is a pay-as-you-go cloud contact center solution that powers Amazon's customer contact system and provides an impressive user experience while reducing costs. Connect's scalability has been especially helpful during COVID-19, helping customers with research, remote work, and other solutions, and has driven adoption rates higher. Amazon Connect: Up and Running will help you develop a foundational understanding of Connect's capabilities and how businesses can effectively estimate the costs and risks associated with migration. Complete with hands-on tutorials, costing profiles, and real-world use cases relating to improving business operations, this easy-to-follow guide will teach you everything you need to get your call center online, interface with critical business systems, and take your customer experience to the next level. As you advance, you'll understand the benefits of using Amazon Connect and cost estimation guidelines for migration and new deployments. Later, the book guides you through creating AI bots, implementing interfaces, and leveraging machine learning for business analytics. By the end of this book, you'll be able to bring a Connect call center online with all its major components and interfaces to significantly reduce personnel overhead and provide your customers with an enhanced user experience (UX). What you will learnBecome well-versed with the capabilities and benefits of Amazon ConnectDetermine cost-effective solutions by integrating Connect with AWSCreate, modify, and connect contact flows to improve efficiencyBuild a conversational interface with Amazon LexFind out how to transfer contact records out of Connect via KinesisGather user insights and improve business operations with Amazon QuickSightAnalyze customer-agent conversations with ML speech analytics capabilitiesDiscover ways to provide superior customer service at a lower costWho this book is for This Amazon Connect book is for anyone looking to save costs and improve their customer experience through a more advanced call center using Amazon Connect and other AWS capabilities. A technical understanding of Amazon Web Services (AWS) and beginner-level business administration experience are necessary to address cost concerns and risks.
Author: Jeff Armstrong Publisher: Packt Publishing Ltd ISBN: 1800565933 Category : Computers Languages : en Pages : 338
Book Description
Explore Amazon Connect, from implementing call flows and creating AI bots to integrating artificial intelligence solutions and analyzing critical customer sentiment Key FeaturesDiscover how to integrate chat with Connect to allow organizations to reduce operations costsLeverage machine learning to perform natural language processing (NLP) for analyzing customer feedback and trendsLearn how to integrate your enterprise application with Amazon ConnectBook Description Amazon Connect is a pay-as-you-go cloud contact center solution that powers Amazon's customer contact system and provides an impressive user experience while reducing costs. Connect's scalability has been especially helpful during COVID-19, helping customers with research, remote work, and other solutions, and has driven adoption rates higher. Amazon Connect: Up and Running will help you develop a foundational understanding of Connect's capabilities and how businesses can effectively estimate the costs and risks associated with migration. Complete with hands-on tutorials, costing profiles, and real-world use cases relating to improving business operations, this easy-to-follow guide will teach you everything you need to get your call center online, interface with critical business systems, and take your customer experience to the next level. As you advance, you'll understand the benefits of using Amazon Connect and cost estimation guidelines for migration and new deployments. Later, the book guides you through creating AI bots, implementing interfaces, and leveraging machine learning for business analytics. By the end of this book, you'll be able to bring a Connect call center online with all its major components and interfaces to significantly reduce personnel overhead and provide your customers with an enhanced user experience (UX). What you will learnBecome well-versed with the capabilities and benefits of Amazon ConnectDetermine cost-effective solutions by integrating Connect with AWSCreate, modify, and connect contact flows to improve efficiencyBuild a conversational interface with Amazon LexFind out how to transfer contact records out of Connect via KinesisGather user insights and improve business operations with Amazon QuickSightAnalyze customer-agent conversations with ML speech analytics capabilitiesDiscover ways to provide superior customer service at a lower costWho this book is for This Amazon Connect book is for anyone looking to save costs and improve their customer experience through a more advanced call center using Amazon Connect and other AWS capabilities. A technical understanding of Amazon Web Services (AWS) and beginner-level business administration experience are necessary to address cost concerns and risks.
Author: Jeff Armstrong Publisher: Packt Publishing Ltd ISBN: 1800565933 Category : Computers Languages : en Pages : 338
Book Description
Explore Amazon Connect, from implementing call flows and creating AI bots to integrating artificial intelligence solutions and analyzing critical customer sentiment Key FeaturesDiscover how to integrate chat with Connect to allow organizations to reduce operations costsLeverage machine learning to perform natural language processing (NLP) for analyzing customer feedback and trendsLearn how to integrate your enterprise application with Amazon ConnectBook Description Amazon Connect is a pay-as-you-go cloud contact center solution that powers Amazon's customer contact system and provides an impressive user experience while reducing costs. Connect's scalability has been especially helpful during COVID-19, helping customers with research, remote work, and other solutions, and has driven adoption rates higher. Amazon Connect: Up and Running will help you develop a foundational understanding of Connect's capabilities and how businesses can effectively estimate the costs and risks associated with migration. Complete with hands-on tutorials, costing profiles, and real-world use cases relating to improving business operations, this easy-to-follow guide will teach you everything you need to get your call center online, interface with critical business systems, and take your customer experience to the next level. As you advance, you'll understand the benefits of using Amazon Connect and cost estimation guidelines for migration and new deployments. Later, the book guides you through creating AI bots, implementing interfaces, and leveraging machine learning for business analytics. By the end of this book, you'll be able to bring a Connect call center online with all its major components and interfaces to significantly reduce personnel overhead and provide your customers with an enhanced user experience (UX). What you will learnBecome well-versed with the capabilities and benefits of Amazon ConnectDetermine cost-effective solutions by integrating Connect with AWSCreate, modify, and connect contact flows to improve efficiencyBuild a conversational interface with Amazon LexFind out how to transfer contact records out of Connect via KinesisGather user insights and improve business operations with Amazon QuickSightAnalyze customer-agent conversations with ML speech analytics capabilitiesDiscover ways to provide superior customer service at a lower costWho this book is for This Amazon Connect book is for anyone looking to save costs and improve their customer experience through a more advanced call center using Amazon Connect and other AWS capabilities. A technical understanding of Amazon Web Services (AWS) and beginner-level business administration experience are necessary to address cost concerns and risks.
Author: Tarik Makota Publisher: Packt Publishing Ltd ISBN: 1800564333 Category : Computers Languages : en Pages : 314
Book Description
Explore Kinesis managed services such as Kinesis Data Streams, Kinesis Data Analytics, Kinesis Data Firehose, and Kinesis Video Streams with the help of practical use cases Key FeaturesGet well versed with the capabilities of Amazon KinesisExplore the monitoring, scaling, security, and deployment patterns of various Amazon Kinesis servicesLearn how other Amazon Web Services and third-party applications such as Splunk can be used as destinations for Kinesis dataBook Description Amazon Kinesis is a collection of secure, serverless, durable, and highly available purpose-built data streaming services. This data streaming service provides APIs and client SDKs that enable you to produce and consume data at scale. Scalable Data Streaming with Amazon Kinesis begins with a quick overview of the core concepts of data streams, along with the essentials of the AWS Kinesis landscape. You'll then explore the requirements of the use case shown through the book to help you get started and cover the key pain points encountered in the data stream life cycle. As you advance, you'll get to grips with the architectural components of Kinesis, understand how they are configured to build data pipelines, and delve into the applications that connect to them for consumption and processing. You'll also build a Kinesis data pipeline from scratch and learn how to implement and apply practical solutions. Moving on, you'll learn how to configure Kinesis on a cloud platform. Finally, you’ll learn how other AWS services can be integrated into Kinesis. These services include Redshift, Dynamo Database, AWS S3, Elastic Search, and third-party applications such as Splunk. By the end of this AWS book, you’ll be able to build and deploy your own Kinesis data pipelines with Kinesis Data Streams (KDS), Kinesis Data Firehose (KFH), Kinesis Video Streams (KVS), and Kinesis Data Analytics (KDA). What you will learnGet to grips with data streams, decoupled design, and real-time stream processingUnderstand the properties of KFH that differentiate it from other Kinesis servicesMonitor and scale KDS using CloudWatch metricsSecure KDA with identity and access management (IAM)Deploy KVS as infrastructure as code (IaC)Integrate services such as Redshift, Dynamo Database, and Splunk into KinesisWho this book is for This book is for solutions architects, developers, system administrators, data engineers, and data scientists looking to evaluate and choose the most performant, secure, scalable, and cost-effective data streaming technology to overcome their data ingestion and processing challenges on AWS. Prior knowledge of cloud architectures on AWS, data streaming technologies, and architectures is expected.
Author: Tim Abraham Publisher: Packt Publishing Ltd ISBN: 1800203144 Category : Computers Languages : en Pages : 333
Book Description
Ask questions of your data and gain insights to make better business decisions using the open source business intelligence tool, Metabase Key FeaturesDeploy Metabase applications to let users across your organization interact with itLearn to create data visualizations, charts, reports, and dashboards with the help of a variety of examplesUnderstand how to embed Metabase into your website and send out reports automatically using email and SlackBook Description Metabase is an open source business intelligence tool that helps you use data to answer questions about your business. This book will give you a detailed introduction to using Metabase in your organization to get the most value from your data. You’ll start by installing and setting up Metabase on your local computer. You’ll then progress to handling the administration aspect of Metabase by learning how to configure and deploy Metabase, manage accounts, and execute administrative tasks such as adding users and creating permissions and metadata. Complete with examples and detailed instructions, this book shows you how to create different visualizations, charts, and dashboards to gain insights from your data. As you advance, you’ll learn how to share the results with peers in your organization and cover production-related aspects such as embedding Metabase and auditing performance. Throughout the book, you’ll explore the entire data analytics process—from connecting your data sources, visualizing data, and creating dashboards through to daily reporting. By the end of this book, you’ll be ready to implement Metabase as an integral tool in your organization. What you will learnExplore different types of databases and find out how to connect them to MetabaseDeploy and host Metabase securely using Amazon Web ServicesUse Metabase’s user interface to filter and aggregate data on single and multiple tablesBecome a Metabase admin by learning how to add users and create permissionsAnswer critical questions for your organization by using the Notebook editor and writing SQL queriesUse the search functionality to search through tables, dashboards, and metricsWho this book is for This book is for business analysts, data analysts, data scientists, and other professionals who want to become well-versed with business intelligence and analytics using Metabase. This book will also appeal to anyone who wants to understand their data to extract meaningful insights with the help of practical examples. A basic understanding of data handling and processing is necessary to get started with this book.
Author: Alessandro Segala Publisher: Packt Publishing Ltd ISBN: 1839216158 Category : Computers Languages : en Pages : 168
Book Description
Build your first web project using the Svelte framework and deploy it in the cloud with automated testing and CI/CD Key FeaturesA practical guide to building production-ready static web apps with Svelte 3Build faster and leaner frontend and static web apps using the JAMstackDeploy your Svelte 3 app to production using cloud services and DevOps principles such as automated testing and CI/CDBook Description Svelte is a modern JavaScript framework used to build static web apps that are fast and lean, as well as being fun for developers to use. This book is a concise and practical introduction for those who are new to the Svelte framework which will have you up to speed with building apps quickly, and teach you how to use Svelte 3 to build apps that offer a great app user experience (UX). The book starts with an introduction to Svelte 3, before showing you how to set up your first complete application with the framework. Filled with code samples, each chapter will show you how to write components using the Svelte template syntax and the application programming interfaces (APIs) of the Svelte framework. As you advance, you’ll go from scaffolding your project and tool setup all the way through to production with DevOps principles such as automated testing, continuous integration, and continuous delivery (CI/CD). Finally, you’ll deploy your application in the cloud with object storage services and a content delivery network (CDN) for best-in-class performance for your users. By the end of this book, you’ll have learned how to build and deploy apps using Svelte 3 to solve real-world problems and deliver impressive results. What you will learnUnderstand why Svelte 3 is the go-to framework for building static web apps that offer great UXExplore the tool setup that makes it easier to build and debug Svelte appsScaffold your web project and build apps using the Svelte frameworkCreate Svelte components using the Svelte template syntax and its APIsCombine Svelte components to build apps that solve complex real-world problemsUse Svelte’s built-in animations and transitions for creating componentsImplement routing for client-side single-page applications (SPAs)Perform automated testing and deploy your Svelte apps, using CI/CD when applicableWho this book is for The book is for frontend or full-stack developers looking to build modern web apps with Svelte. Web developers with experience in leading frontend JavaScript frameworks who wish to learn Svelte will find this book useful. The book assumes a solid understanding of JavaScript and core HTML5 technologies. Basic understanding of modern frontend frameworks will be beneficial, but not necessary.
Author: Eric Chou Publisher: Network Automation Nerds, LLC. ISBN: 1957046015 Category : Computers Languages : en Pages : 186
Book Description
Today's network is about agility, automation, and continuous improvement. In Kafka Up and Running for Network DevOps, we will be on a journey to learn and set up the hugely popular Apache Kafka data messaging system. Kafka is unique in its principle to treat network data as a continuous flow of information that can adapt to the ever-changing business requirements. Whether you need a system to aggregate log messages, collect metrics, or something else, Kafka can be the reliable, highly redundant system you want. We will begin by learning about the core concepts of Kafka, followed by detailed steps of setting up a Kafka system in a lab environment. For the production environment, we will take advantage of the various public cloud provider offerings. Next, we will set up our Kafka cluster in Amazon Managed Kafka Service to host our Kafka cluster in the AWS cloud. We will also learn about AWS Kinesis, Azure Event Hub, and Google Cloud Put/Sub. Finally, the book will illustrate several use cases of how to integrate Kafka with our network from data enhancement, monitoring, to an event-driven architecture. The Network DevOps Series is a series of books targeted for the next generation of Network Engineers who wants to take advantage of the powerful tools and projects in modern software development and the open-source communities.
Author: Karl Matthias Publisher: "O'Reilly Media, Inc." ISBN: 1491918519 Category : Computers Languages : en Pages : 228
Book Description
Updated to cover Docker version 1.10 Docker is quickly changing the way that organizations are deploying software at scale. But understanding how Linux containers fit into your workflow—and getting the integration details right—are not trivial tasks. With this practical guide, you’ll learn how to use Docker to package your applications with all of their dependencies, and then test, ship, scale, and support your containers in production. Two Lead Site Reliability Engineers at New Relic share much of what they have learned from using Docker in production since shortly after its initial release. Their goal is to help you reap the benefits of this technology while avoiding the many setbacks they experienced. Learn how Docker simplifies dependency management and deployment workflow for your applications Start working with Docker images, containers, and command line tools Use practical techniques to deploy and test Docker-based Linux containers in production Debug containers by understanding their composition and internal processes Deploy production containers at scale inside your data center or cloud environment Explore advanced Docker topics, including deployment tools, networking, orchestration, security, and configuration
Author: Bas Meijer Publisher: "O'Reilly Media, Inc." ISBN: 1098109104 Category : Computers Languages : en Pages : 483
Book Description
Among the many configuration management tools available, Ansible has some distinct advantages: It's minimal in nature. You don't need to install agents on your nodes. And there's an easy learning curve. With this updated third edition, you'll quickly learn how to be productive with Ansible whether you're a developer deploying code or a system administrator looking for a better automation solution. Authors Bas Meijer, Lorin Hochstein, and Rene Moser show you how to write playbooks (Ansible's configuration management scripts), manage remote servers, and explore the tool's real power: built-in declarative modules. You'll learn how Ansible has all the functionality you need--and the simplicity you desire. Explore Ansible configuration management and deployment Manage Linux, Windows, and network devices Learn how to apply Ansible best practices Understand how to use the new collections format Create custom modules and plug-ins Generate reusable Ansible content for open source middleware Build container images, images for cloud instances, and cloud infrastructure Automate CI/CD development environments Learn how to use Ansible Automation Platform for DevOps
Author: Bennie Haelen Publisher: "O'Reilly Media, Inc." ISBN: 1098139682 Category : Computers Languages : en Pages : 271
Book Description
With the surge in big data and AI, organizations can rapidly create data products. However, the effectiveness of their analytics and machine learning models depends on the data's quality. Delta Lake's open source format offers a robust lakehouse framework over platforms like Amazon S3, ADLS, and GCS. This practical book shows data engineers, data scientists, and data analysts how to get Delta Lake and its features up and running. The ultimate goal of building data pipelines and applications is to gain insights from data. You'll understand how your storage solution choice determines the robustness and performance of the data pipeline, from raw data to insights. You'll learn how to: Use modern data management and data engineering techniques Understand how ACID transactions bring reliability to data lakes at scale Run streaming and batch jobs against your data lake concurrently Execute update, delete, and merge commands against your data lake Use time travel to roll back and examine previous data versions Build a streaming data quality pipeline following the medallion architecture
Author: Lorin Hochstein Publisher: "O'Reilly Media, Inc." ISBN: 1491916141 Category : Computers Languages : en Pages : 332
Book Description
Among the many configuration management tools available, Ansible has some distinct advantages—it’s minimal in nature, you don’t need to install anything on your nodes, and it has an easy learning curve. This practical guide shows you how to be productive with this tool quickly, whether you’re a developer deploying code to production or a system administrator looking for a better automation solution. Author Lorin Hochstein shows you how to write playbooks (Ansible’s configuration management scripts), manage remote servers, and explore the tool’s real power: built-in declarative modules. You’ll discover that Ansible has the functionality you need and the simplicity you desire. Understand how Ansible differs from other configuration management systems Use the YAML file format to write your own playbooks Learn Ansible’s support for variables and facts Work with a complete example to deploy a non-trivial application Use roles to simplify and reuse playbooks Make playbooks run faster with ssh multiplexing, pipelining, and parallelism Deploy applications to Amazon EC2 and other cloud platforms Use Ansible to create Docker images and deploy Docker containers
Author: Jeff Armstrong
Author: Jeff Armstrong
Author: Tarik Makota
Author: Tim Abraham
Author: Alessandro Segala
Author: Eric Chou
Author: Karl Matthias
Author: Bas Meijer
Author: Bennie Haelen
Author: Lorin Hochstein