Author: Alan F. Dutka
Publisher: N T C Business Books
ISBN: 9780844235868
Category : Business & Economics
Languages : en
Pages : 244
Book Description
AMA Handbook for Customer Satisfaction
Author: Alan F. Dutka
Publisher: N T C Business Books
ISBN: 9780844235868
Category : Business & Economics
Languages : en
Pages : 244
Book Description
Publisher: N T C Business Books
ISBN: 9780844235868
Category : Business & Economics
Languages : en
Pages : 244
Book Description
AMA Handbook for Customer Satisfaction
Author: Alan F. Dutka
Publisher: N T C Business Books
ISBN: 9780844235868
Category : Business & Economics
Languages : en
Pages : 244
Book Description
Publisher: N T C Business Books
ISBN: 9780844235868
Category : Business & Economics
Languages : en
Pages : 244
Book Description
The AMA Handbook of Due Diligence
Author: William M. CRILLY
Publisher: AMACOM Div American Mgmt Assn
ISBN: 0814413854
Category : Business & Economics
Languages : en
Pages : 843
Book Description
The AMA Handbook of Due Diligence is the most complete guide available on how to properly perform a due diligence investigation — and radically improve the success rate of a pending corporate merger or acquisition. The new edition of this long-trusted resource includes a CD-ROM packed with almost 400 customizable forms and templates for recording and analyzing every possible operational or financial activity at any organization. Extensively revised and updated, the book reflects significant changes in the financial landscape such as the Sarbanes-Oxley Act. There are specialized sections on joint ventures, franchises, and outsourcing, as well as new legal memo and form requirements, including data room index, preliminary diligence memorandum, and the Hart-Scott-Rodino questionnaire. Thorough and easy to use, this essential resource will ensure that every “t” is crossed, every “i” dotted...and no mistakes left out on the table.
Publisher: AMACOM Div American Mgmt Assn
ISBN: 0814413854
Category : Business & Economics
Languages : en
Pages : 843
Book Description
The AMA Handbook of Due Diligence is the most complete guide available on how to properly perform a due diligence investigation — and radically improve the success rate of a pending corporate merger or acquisition. The new edition of this long-trusted resource includes a CD-ROM packed with almost 400 customizable forms and templates for recording and analyzing every possible operational or financial activity at any organization. Extensively revised and updated, the book reflects significant changes in the financial landscape such as the Sarbanes-Oxley Act. There are specialized sections on joint ventures, franchises, and outsourcing, as well as new legal memo and form requirements, including data room index, preliminary diligence memorandum, and the Hart-Scott-Rodino questionnaire. Thorough and easy to use, this essential resource will ensure that every “t” is crossed, every “i” dotted...and no mistakes left out on the table.
AMA Handbook for Successful Selling
Author: Bob Kimball
Publisher: Contemporary Books
ISBN:
Category : Business & Economics
Languages : en
Pages : 208
Book Description
For the key secrets to getting to the top in sales, turn to the AMA Handbook for Successful Selling. Short, easy-to-read chapters reveal the ins-and-outs of mastering the skills you need to sell like a pro plus the strategies for selling to an individual, a group, or a business. Sample dialogues show each technique in action, while case histories demonstrate the results. The book also shows you how to: -- Qualify hot new prospects -- Make power presentations -- Negotiate to win -- Close that sale!
Publisher: Contemporary Books
ISBN:
Category : Business & Economics
Languages : en
Pages : 208
Book Description
For the key secrets to getting to the top in sales, turn to the AMA Handbook for Successful Selling. Short, easy-to-read chapters reveal the ins-and-outs of mastering the skills you need to sell like a pro plus the strategies for selling to an individual, a group, or a business. Sample dialogues show each technique in action, while case histories demonstrate the results. The book also shows you how to: -- Qualify hot new prospects -- Make power presentations -- Negotiate to win -- Close that sale!
The Handbook of Customer Satisfaction and Loyalty Measurement
Author: Nigel Hill
Publisher: Routledge
ISBN: 1351888552
Category : Business & Economics
Languages : en
Pages : 349
Book Description
Customer satisfaction and loyalty are becoming increasingly important to most organizations since the financial benefits from improving them have been well documented. This book presents a thorough examination of how to use research to understand customer satisfaction and loyalty. It takes the reader step-by-step through the process of designing and conducting a survey to generate accurate measures of customer satisfaction and loyalty. The research process is explained in detail, including questionnaire design, analysis and reporting, but the book also covers other elements of an effective customer satisfaction process. These include project planning, communicating with customers before, during and after the survey, as well as providing internal feedback and taking effective action to address issues raised by the survey. There is also comprehensive coverage of loyalty measurement methodologies as well as the satisfaction-profit chain and associated modelling and forecasting techniques.
Publisher: Routledge
ISBN: 1351888552
Category : Business & Economics
Languages : en
Pages : 349
Book Description
Customer satisfaction and loyalty are becoming increasingly important to most organizations since the financial benefits from improving them have been well documented. This book presents a thorough examination of how to use research to understand customer satisfaction and loyalty. It takes the reader step-by-step through the process of designing and conducting a survey to generate accurate measures of customer satisfaction and loyalty. The research process is explained in detail, including questionnaire design, analysis and reporting, but the book also covers other elements of an effective customer satisfaction process. These include project planning, communicating with customers before, during and after the survey, as well as providing internal feedback and taking effective action to address issues raised by the survey. There is also comprehensive coverage of loyalty measurement methodologies as well as the satisfaction-profit chain and associated modelling and forecasting techniques.
AMA Handbook of Business Letters
Author: Jeffrey Seglin
Publisher: AMACOM
ISBN: 0814420133
Category : Business & Economics
Languages : en
Pages : 498
Book Description
Though the fundamentals of letter writing have remained the same, the way we communicate in business is constantly evolving. With the understanding that consistently professional correspondence is essential to success in any industry, The AMA Handbook of Business Letters offers readers a refresher course in letter-writing basics--including focusing the message, establishing an appropriate tone, and getting your readers’ attention. You’ll also receive tips that apply to all written forms of communication on things like salutations, subject lines, signatures, and formatting. Jeffrey Seglin, communications director and professor of Harvard University’s graduate and professional school, and author Edward Coleman provide over 370 customizable model letters, divided into categories reflecting various aspects of business such as sales, marketing, public relations, customer service, human resources, credit and collection, purchasing, permissions, and confirmations.With helpful appendices listing common mistakes in grammar, word usage, and punctuation, the latest version of this adaptable book--extensively updated with more than 25 percent new material--will assist professionals through every conceivable business correspondence with confidence.
Publisher: AMACOM
ISBN: 0814420133
Category : Business & Economics
Languages : en
Pages : 498
Book Description
Though the fundamentals of letter writing have remained the same, the way we communicate in business is constantly evolving. With the understanding that consistently professional correspondence is essential to success in any industry, The AMA Handbook of Business Letters offers readers a refresher course in letter-writing basics--including focusing the message, establishing an appropriate tone, and getting your readers’ attention. You’ll also receive tips that apply to all written forms of communication on things like salutations, subject lines, signatures, and formatting. Jeffrey Seglin, communications director and professor of Harvard University’s graduate and professional school, and author Edward Coleman provide over 370 customizable model letters, divided into categories reflecting various aspects of business such as sales, marketing, public relations, customer service, human resources, credit and collection, purchasing, permissions, and confirmations.With helpful appendices listing common mistakes in grammar, word usage, and punctuation, the latest version of this adaptable book--extensively updated with more than 25 percent new material--will assist professionals through every conceivable business correspondence with confidence.
AMA Handbook For Managing Business To Business Marketing Communications
Author: J. Nicholas DeBonis
Publisher: McGraw Hill Professional
ISBN: 9780844235950
Category : Business & Economics
Languages : en
Pages : 406
Book Description
That's what is special about this book: it provides the framework that will enable the marketing professional to get everyone in the organization to buy into integrated communications objectives and programs. Who is this book for? Marketing Practitioners: You'll get some new ideas and perspectives to plug into your current programs. "Nonmarketing" marketers: If you've recently been thrown into the "deep water" of marcom, just start reading. This book could be your life preserver.
Publisher: McGraw Hill Professional
ISBN: 9780844235950
Category : Business & Economics
Languages : en
Pages : 406
Book Description
That's what is special about this book: it provides the framework that will enable the marketing professional to get everyone in the organization to buy into integrated communications objectives and programs. Who is this book for? Marketing Practitioners: You'll get some new ideas and perspectives to plug into your current programs. "Nonmarketing" marketers: If you've recently been thrown into the "deep water" of marcom, just start reading. This book could be your life preserver.
AMA's 1994 Customer Satisfaction and Quality Conference
Author: American Marketing Association
Publisher:
ISBN:
Category :
Languages : en
Pages :
Book Description
Publisher:
ISBN:
Category :
Languages : en
Pages :
Book Description
A Handbook
Author: Rebecca Elmore-Yalch
Publisher: Transportation Research Board
ISBN: 9780309062725
Category : Transportation
Languages : en
Pages : 218
Book Description
Focuses on the status of market research as practiced in transit agencies and identifies major market issues confronting them. The handbook also evaluates market research strategies appropriate for transit and provides guidance to integrate and institutionalize market research into decision-making processes of transit agencies. Finally, it examines some institutional barriers that limit the use of market research.
Publisher: Transportation Research Board
ISBN: 9780309062725
Category : Transportation
Languages : en
Pages : 218
Book Description
Focuses on the status of market research as practiced in transit agencies and identifies major market issues confronting them. The handbook also evaluates market research strategies appropriate for transit and provides guidance to integrate and institutionalize market research into decision-making processes of transit agencies. Finally, it examines some institutional barriers that limit the use of market research.
A Critical Study of Customer Satisfaction Levels with Specific Reference to Maharashtra State Electricity Distribution Company Limited in Pune City
Author: Ashok ShripadraoKurkoti
Publisher: Archers & Elevators Publishing House
ISBN: 9385640631
Category : Antiques & Collectibles
Languages : en
Pages :
Book Description
Publisher: Archers & Elevators Publishing House
ISBN: 9385640631
Category : Antiques & Collectibles
Languages : en
Pages :
Book Description