Author: Colin C. Law Publisher: BrownWalker Press ISBN: 1627346937 Category : Transportation Languages : en Pages : 302
Book Description
A Practical Guide to Airline Customer Service is a textbook written for airline executives and undergraduate students who are preparing for a career in the airline service industry. Those working in similar functions and fields can also benefit from this book. This book primarily focuses on the importance of customer service in the airline industry. This includes basic airline operations and essential communication skills, and how airline service agents interact with passengers at every contact point of the travel process. A Practical Guide to Airline Customer Service is a must-read for those who seek a rewarding career in the airline industry.
Author: Bruce J. Boudreau Publisher: ISBN: 9780309375580 Category : Airports Languages : en Pages : 230
Book Description
"TRB's Airport Cooperative Research Program (ACRP) Report 157: Improving the Airport Customer Experience documents notable and emerging practices in airport customer service management that increase customer satisfaction, recognizing the different types of customers (such as passengers, meeters and greeters, and employees) and types and sizes of airports. It also identifies potential improvements that airports could make for their customers." -- Publisher's description
Author: United States. Congress. Senate. Committee on Commerce, Science, and Transportation Publisher: ISBN: Category : Aeronautics, Commercial Languages : en Pages : 14
Author: Greg Brenneman Publisher: Rosetta Books ISBN: 0795346530 Category : Business & Economics Languages : en Pages : 312
Book Description
An expert in business turnaround shares his inspiring approach to problem-solving: “A fascinating read” (Mitt Romney). Visionary leader Greg Brenneman believes that true business success and personal fulfillment are two sides of the same coin. The techniques that will grow your business will also help you achieve a rich, purposeful, and integrated life. Here, Brenneman takes what he’s learned from turning around or tuning up many businesses—including Continental Airlines and Burger King—and distills it into a simple, clear, five-step roadmap that anyone can follow. He teaches you how to: *prepare a succinct Go Forward plan *build a fortress balance sheet *grow your sales and profits *choose all-star servant leaders *empower your team For more than thirty years, Brenneman has seen these steps foster dramatic results in a variety of business environments. But he also came to realize that he could apply these same principles to improve his life and build a lasting moral legacy. He found he could make better decisions by carefully taking the most important facets of his life—faith, family, friendship, fitness, and finance—into consideration. Brenneman’s inspiring examples, from both his business and his life, demonstrate the astounding effects these steps can have when you apply them—right away and all at once.
Author: United States. Congress. Senate. Committee on Commerce, Science, and Transportation Publisher: ISBN: Category : Aeronautics, Commercial Languages : en Pages : 22
Author: United States. Congress. House. Committee on Transportation and Infrastructure. Subcommittee on Aviation Publisher: ISBN: Category : Transportation Languages : en Pages : 238
Author: United States. Congress. Senate. Committee on Commerce, Science, and Transportation Publisher: ISBN: Category : Transportation Languages : en Pages : 64
Author: Colin C. Law
Author: 
Author: Bruce J. Boudreau
Author: United States. Congress. Senate. Committee on Commerce, Science, and Transportation
Author: Greg Brenneman
Author: United States. Congress. Senate. Committee on Commerce, Science, and Transportation
Author: 
Author: United States. Congress. House. Committee on Transportation and Infrastructure. Subcommittee on Aviation
Author: United States. Congress. Senate. Committee on Commerce, Science, and Transportation
Author: Kenneth M. Mead