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Author: Leslie P. Willcocks Publisher: Springer ISBN: 1137005580 Category : Business & Economics Languages : en Pages : 251
Book Description
A rich database of over 2,200 outsourcing arrangements, studied across sectors and geographies, and over time, from inception, through contract signing, to outcomes. This book has unparalleled insight into the robust practices that have been proven effective time and again.
Author: Leslie P. Willcocks Publisher: Springer ISBN: 1137005580 Category : Business & Economics Languages : en Pages : 251
Book Description
A rich database of over 2,200 outsourcing arrangements, studied across sectors and geographies, and over time, from inception, through contract signing, to outcomes. This book has unparalleled insight into the robust practices that have been proven effective time and again.
Author: Mary C. Lacity Publisher: John Wiley & Sons ISBN: Category : Business & Economics Languages : en Pages : 376
Book Description
Global Information Technology Outsourcing In Search of Business Advantage Mary C. Lacity & Leslie P. Willcocks 'Lacity, and Willcocks have shown us again why they are the world's leading IT outsourcing gurus... the most comprehensive work on IT outsourcing to date.' Sara Cullen, National Partner, Australia Business Process Management, Deloitte Touche, Tohmatsu 'a valuable collection... readers will find here advice that premier consultants would deliver for a very large multiple of the price of this book.' Paul A. Strassmann, former CIO of General Foods, Kraft, Xerox and the US Department of Defense '(a). "must read" for anyone in search of a clear understanding of what information technology outsourcing is all about... absolutely no one should jump into outsourcing prior to taking advantage of the outstanding case studies outlined in this book.' Emmett Paige, President, OAO Corporation 'an excellent guide to successful outsourcing, the best I have read on the topic. It should be mandatory reading for any senior executive.' Gail Burke, Executive Director & CIO, Macquarie Bank, Australia 'crisp and concise. The studies selected for detailed presentation are excellent and the analysis... rings with credibility.' Rob Westcott, Vice President and CIO, General Motors Acceptance Corporation International Operations, UK 'Lacity and Willcocks have... unrivalled access to outsourcing deals across the globe... their new book... is a powerful synthesis of their learning (and) their chapter on risk management is a groundbreaking contribution. A vitally important business guide.' Richard Sykes, Chairman Morgan Chambers plc. - Europe's largest independent consultancy in IT services & business process sourcing 'Lacity and Willcocks tell it like it is and pull no punches... A must read for any organization contemplating outsourcing or trying to fix a broken outsourcing relationship... Planning for outsourcing, negotiating the deal, making the relationship work - it's all here.' Bob Young, Executive Director, South Australian Government Account, EDS (Electronic Data Systems) 'For those of us with a deep knowledge and experience of outsourcing, this book is required reading. For those who are just starting out on the journey, it is essential reading.' Robert White, CEO, Lucidus Management Technologies
Author: Ron Babin Publisher: Springer ISBN: 1137035315 Category : Business & Economics Languages : en Pages : 151
Book Description
Through a series of case studies and surveys, the authors examine current sustainability trends in outsourcing and recommend how providers should prepare for increasing buyer demands in this area, suggesting buyers and providers can work together to build successful outsourcing relationships through collaborative sustainability projects.
Author: Mary Lacity Publisher: Bloomsbury Publishing ISBN: 1472918509 Category : Business & Economics Languages : en Pages : 265
Book Description
Business Process Outsourcing (BPO)-the sourcing of business services through external third parties-is a global phenomenon, which generated nearly $300 billion worldwide in 2012. BPO is highly IT-enabled, and on a growth trajectory that impacts across functions of major, medium and small enterprises, including procurement, human resources, accounting and finance, sales, marketing, legal, asset management and key administrative processes. Despite this size and spread, BPO services and the ability of clients to manage their providers, are still evolving and have a mixed record. In the course of their research, the authors have found only 20% of outsourcing arrangements are world-class performers. A further 25% are 'good', 40% are 'OK' and 15% are 'poor'. This book pinpoints and describes in detail the effective practices that characterize the top global BPO performers, including Microsoft, BP, EMC and TalkTalk. The authors provide case illustrations and examples throughout of how world-class practices were generated and evolved, and how they can be applied to real life settings and problem areas.
Author: Albert Plugge Publisher: Springer ISBN: 1137030453 Category : Business & Economics Languages : en Pages : 150
Book Description
Through case studies this volume provides evidence that a link between sourcing capabilities and organizational structure contributes to a positive sourcing performance. Reveals that providers who are able to adapt to changing client circumstances, whilst establishing a fit, succeed in achieving a sustainable performance.
Author: Shang Gao Publisher: IGI Global ISBN: 1466674741 Category : Computers Languages : en Pages : 392
Book Description
Computer technology provides the opportunity for innovation and progress in the daily operations and initiatives of corporations. Despite the positive elements of integrating technology into the workplace, corporations continue to struggle with the challenges created by rapid technological advancements. Modern Techniques for Successful IT Project Management brings together academic research and professional practice to examine the complexity of implementing technology into the structure and organization of a corporation's ventures. This publication is an essential reference source for researchers, professionals, and upper-level university students working in the fields of project management, information systems, and IT project management interested in the methodologies and research necessary to improve the impact of Information Technology.
Author: Leslie P. Willcocks Publisher: Springer ISBN: 3319753525 Category : Business & Economics Languages : en Pages : 325
Book Description
This book is a guide for achieving innovation through outsourcing. Unpacking the various challenges faced by client firms and suppliers, the authors take the reader through the innovation lifecycle and devise a clear plan to achieve valuable results. Offering practical frameworks and tools to ensure informed decision-making at every stage, this book also includes collaborative structures and metrics to measure outcomes. Written by leading figures in the area of outsourcing, this book offers both the academic rigor and the hands-on experience based on dozens of cases that walk the reader from the very beginning of the outsourcing journey to the successful delivery of transformative innovations.
Author: Ilan Oshri Publisher: Springer ISBN: 1137437448 Category : Business & Economics Languages : en Pages : 351
Book Description
Now in its third edition, this is the only outsourcing and offshoring book to offer a broad but coherent guide to the strategy, operations and management of ITO and BPO outsourcing and offshoring, from how to source new relationships to managing business processes in a national and global context.
Author: Tan, Felix B. Publisher: IGI Global ISBN: 1591400295 Category : Business & Economics Languages : en Pages : 409
Book Description
Advanced Topics in Global Information Management includes original material concerned with all aspects of global information management in three broad areas: Global Information Systems in Business Fuctions, Information Technology in Specific Regions of the World, Management of Global Information Resources and Applications. Both researchers and practitioners disseminate the evolving knowledge in these broad categories and the book examines a variety of aspects of global information management dealing with development, usage, failure, success, policies, strategies and applications of this valuable organizational resources.
Author: Leslie P. Willcocks
Author: Leslie P. Willcocks
Author: Mary C. Lacity
Author: Ron Babin
Author: Mary Lacity
Author: John Angel
Author: Albert Plugge
Author: Shang Gao
Author: Leslie P. Willcocks
Author: Ilan Oshri
Author: Tan, Felix B.