Author: Publisher:
ISBN:
Category : Electronic book
Languages : en
Pages :
Book Description
ACRP Report 26
Author: ACRP Report 26
Author: Guidebook for Conducting Airport User Surveys
Author: Publisher:
ISBN:
Category : Airports
Languages : en
Pages :
Book Description
"TRB’s Airport Cooperative Research Program (ACRP) Report 26: Guidebook for Conducting Airport User Surveys explores the basic concepts of survey sampling and the steps involved in planning and implementing a survey. The guidebook also examines the different types of airport user surveys, and includes guidance on how to design a survey and analyze its results"--Publisher's description
Guidebook for Conducting Airport User Surveys
Author: David C. BiggsPublisher: Transportation Research Board
ISBN: 0309118123
Category : Social Science
Languages : en
Pages : 251
Book Description
This report provides methods and useful information for conducting effective user surveys at airports. The guidebook introduces the basic concepts of survey sampling and the steps involved in planning and implementing a survey; describes the different types of airport user surveys; and provides guidance on how to design a survey and analyze its results. This guidebook will be of value to airport operators, planners, designers, and other takeholders that need to survey airport users to obtain useful information to plan and operate their facilities appropriately and efficiently. Airport facilities can include all aspects of airport terminal buildings, parking lot operations, surface transportation, food and retail services, and employee accommodations, among others.
Airport Passenger-related Processing Rates Guidebook
Author: Michael James CassidyPublisher: Transportation Research Board
ISBN: 0309118050
Category : Transportation
Languages : en
Pages : 127
Book Description
TRB's Airport Cooperative Research Program (ACRP) Report 23: Airport Passenger-Related Processing Rates Guidebook provides guidance on how to collect accurate passenger-related processing data for evaluating facility requirements to promote efficient and cost-effective airport terminal design.
Guidebook for Evaluating Terminal Renewal Versus Replacement Options
Author: Ricondo & AssociatesPublisher: Transportation Research Board
ISBN: 0309258197
Category : Transportation
Languages : en
Pages : 151
Book Description
At head of title: Airport Cooperative Research Program.
Strategic Planning in the Airport Industry
Author: Ricondo & AssociatesPublisher: Transportation Research Board
ISBN: 030911814X
Category : Business & Economics
Languages : en
Pages : 134
Book Description
TRB's Airport Cooperative Research Program (ACRP) Report 20: Strategic Planning in the Airport Industry explores practical guidance on the strategic planning process for airport board members, directors, department leaders, and other employees; aviation industry associations; a variety of airport stakeholders, consultants, and other airport planning professionals; and aviation regulatory agencies. A workbook of tools and sequential steps of the strategic planning process is provided with the report as on a CD. The CD is also available online for download as an ISO image or the workbook can be downloaded in pdf format.
Improving the Airport Customer Experience
Author: Bruce J. BoudreauPublisher:
ISBN: 9780309375580
Category : Airports
Languages : en
Pages : 230
Book Description
"TRB's Airport Cooperative Research Program (ACRP) Report 157: Improving the Airport Customer Experience documents notable and emerging practices in airport customer service management that increase customer satisfaction, recognizing the different types of customers (such as passengers, meeters and greeters, and employees) and types and sizes of airports. It also identifies potential improvements that airports could make for their customers." -- Publisher's description
Resource Manual for Airport In-terminal Concessions
Author: Publisher: Transportation Research Board
ISBN: 0309213533
Category : Business & Economics
Languages : en
Pages : 269
Book Description
'TRB's Airport Cooperative Research Program (ACRP) Report 54: Resource Manual for Airport In-Terminal Concessions provides guidance on the development and implementation of airport concession programs. The report includes information on the airport concession process; concession goals; potential customers; developing a concession space plan and concession mix; the Airport Concessions Disadvantaged Business Enterprise (ACDBE) program; and concession procurement, contracting, and management practices"--Publisher's description.
Author: