What's the Secret? PDF Download

Author: John R. DiJulius
Publisher: John Wiley & Sons
ISBN: 0470196122
Category : Business & Economics
Languages : en
Pages : 339

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Book Description
What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.

Author: Thomas Arcaro
Publisher: Routledge
ISBN: 1315523124
Category : Political Science
Languages : en
Pages : 335

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Book Description
First Published in 2016. In this anthology of essays for Global Studies students, the editors hope to encourage readers to live intelligent and thoughtful lives, not only as citizens of their native countries, but also as citizens of the world.

Author: Gethin Nadin
Publisher: Createspace Independent Publishing Platform
ISBN: 9781973937937
Category : Corporate culture
Languages : en
Pages : 282

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Book Description
The UK's leading Employee Experience book and Amazon U.K. HR Bestseller. "This is one of the best books I've read in a long time" - Ruth Dance, The Employee Engagement Alliance Sleeping at work, taking long lunch breaks and turning up late are no longer necessarily the characteristics of a lazy worker. Since the middle of the last century, psychologists have been focused on the workplace and the effect it has on us. Thousands of studies have been dedicated to improving the world of work, and in recent years this trend has grown rapidly as the modern employer reacts to changing expectations. Finding ways to improve the lives of employees should be a priority for every employer. More than ever, an organisations front line affects their bottom line. 'A World of Good' brings together some surprising workplace practices from more than fifteen countries, and underpins them with interviews and psychological research. "Gethin is leading a revolution to improve the Employee Experience" - Gemma Godfrey, The Celebrity Apprentice (US)

Author: National Geographic
Publisher: National Geographic Books
ISBN: 1426209592
Category : Travel
Languages : en
Pages : 324

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Book Description
Features some of the world's most transformative locales, from Norway's western fjords and Cambodia's Angkor Wat to Kyoto's Moss Garden and the urban surprises of Denver, Pittsburgh, and Vancouver.

Author: Peter N. Stearns
Publisher: Longman Publishing Group
ISBN: 9780321391926
Category : Civilization
Languages : en
Pages : 0

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Book Description
The primary goal of World Civilizations is to present a truly global historysince the development of agriculture and herding to the present. Overview of World History. Readers interested in the history and development of civilization worldwide.

Author: Salvatore Vascellaro
Publisher: The New Press
ISBN: 1595587551
Category : Education
Languages : en
Pages : 274

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Book Description
Bank Street College of Education professor Salvatore Vascellaro is a leading advocate of taking children and teachers into a wider world as the key to improving our struggling schools. Combining practical and theoretical guidance, Out of the Classroom and into the World visits a rich variety of classrooms transformed by innovative field trip curricula—showing how students' hearts and minds are opened as they discover how a suspension bridge works, what connects them to the people and places of their neighborhood, and as they come to understand the ecosystem of a river by following it to its source. Vascellaro shows, equally, that what teachers can offer children is fueled by their own engagement with the world, and he offers stunning examples of teachers awakened by their direct experiences with the social issues plaguing American society—from the flood-torn areas of New Orleans to the mining areas of West Virginia. Based on the core principles of progressive pedagogy, and the wisdom gained from Vascellaro's experience as a teacher, school administrator, and teacher educator, Out of the Classroom and into the World is a direct retort to test scores and standards as adequate measures of teaching and learning—an inspiring call and major new resource for anyone interested in reinvigorating America's classrooms.

Author: Susan G. Davis
Publisher: Univ of California Press
ISBN: 052091953X
Category : Social Science
Languages : en
Pages : 328

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Book Description
This is the story of Sea World, a theme park where the wonders of nature are performed, marketed, and sold. With its trademark star, Shamu the killer whale—as well as performing dolphins, pettable sting rays, and reproductions of pristine natural worlds—the park represents a careful coordination of shows, dioramas, rides, and concessions built around the theme of ocean life. Susan Davis analyzes the Sea World experience and the forces that produce it: the theme park industry; Southern California tourism; the privatization of urban space; and the increasing integration of advertising, entertainment, and education. The result is an engaging exploration of the role played by images of nature and animals in contemporary commercial culture, and a precise account of how Sea World and its parent corporation, Anheuser-Busch, succeed. Davis argues that Sea World builds its vision of nature around customers' worries and concerns about the environment, family relations, and education. While Davis shows the many ways that Sea World monitors its audience and manipulates animals and landscapes to manufacture pleasure, she also explains the contradictions facing the enterprise in its campaign for a positive public identity. Shifting popular attitudes, animal rights activists, and environmental laws all pose practical and public relations challenges to the theme park. Davis confronts the park's vast operations with impressive insight and originality, revealing Sea World as both an industrial product and a phenomenon typical of contemporary American culture. Spectacular Nature opens an intriguing field of inquiry: the role of commercial entertainment in shaping public understandings of the environment and environmental problems.

Author: Pamela H. Smith
Publisher: University of Chicago Press
ISBN: 0226818241
Category : History
Languages : en
Pages : 353

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Book Description
"This book focuses on how literate artisans began to write about their discoveries starting around 1400: in other words, it explores the origins of technical writing. Artisans and artists began to publish handbooks, guides, treatises, tip sheets, graphs and recipe books rather than simply pass along their knowledge in the workshop. And they tried to articulate what the new knowledge meant. The popularity of these texts coincided with the founding of a "new philosophy" that sought to investigate nature in a new way. Smith shows how this moment began in the unceasing trials of the craft workshop, and ended in the experimentation of the natural scientific laboratory. These epistemological developments have continued to the present day and still inform how we think about scientific knowledge"--

Author: Joseph A. Michelli
Publisher: McGraw Hill Professional
ISBN: 0071773908
Category : Business & Economics
Languages : en
Pages : 347

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Book Description
THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER! “Like any business, a hospital must be true to its core values in order to succeed. ‘Trickle-down values’ start at the top with the best leadership, so that all the stakeholders understand and carry out the institution’s mission. That is the gift that David F einberg has brought to U CLA. I am in awe of his management skills.” —Lynda Resnick, owner of Pom Wonderful, Fiji Water, Teleflora, and Wonderful Pistachios “With clear purpose, unwavering principles, and steadfast leadership, the people at UCLA have established a new bar, a compelling promise, for what healthcare can and should be.” —David M. Lawrence, M.D., former CEO, Kaiser Permanente “An absorbing and educational account of a large institution’s astonishing transformation. The strong, courageous, and focused leadership of David Feinberg and his outstanding team is evident on every page. A tremendous lesson for all large enterprises.” —William E. Simon, Jr., cochairman, William E. Simon & Sons “Most leadership authors describe how to apply common-sense principles. Michelli is a notable exception. He artfully describes the compelling, uncommon leadership practices that transformed UCLA Health System. The resulting lessons are plentiful and powerful for today’s business leader.” —Lee J. Colan, Ph.D., author of Sticking to It: The Art of Adherence About the Book: Joseph Michelli, author of The Starbucks Experience and The New Gold Standard, is among the world’s top authorities on the principles of creating an organizational culture dedicated to service excellence. In these bestselling books, he examines how leading service companies dominate their respective industries with innovative customerexperience strategies. Now, Michelli turns his attention to one of the most complex, controversial, and critical industries—healthcare. In Prescription for Excellence, Michelli provides an inside look at an organization that has become the envy of its industry—and explains how you can dominate your own industry by using the same approach. UCLA Health System is revered worldwide for its top-tier patient/customer care. Great physicians, nurses, researchers, and staff are only part of the equation; UCLA’s overall success is a result of organization-wide collaboration that is driven by leaders with a shared vision of unyielding excellence. Michelli breaks down UCLA’s approach into five simple principles: Commit to Care Leave No Room for Error Make the Best Better Create the Future Service Serves Us From administrative offices to operating rooms to research centers, continued adherence to these five principles has guided UCLA to financial strength, social significance, and sustainability. The best part is that these principles translate to any industry, so you, too, can achieve similar goals. Michelli gives you the tools to adapt UCLA’s ideas, systems, and leadership principles into your own best practices. Whether it is a healthcare organization, a financial institution, or a neighborhood hair salon, good business begins and ends with customer connection. When all workers in an organization focus on providing quality care for those they serve, success inevitably follows. Business is always personal; UCLA’s leadership ensures that this simple truth drives every UCLA employee, every day. Apply the lessons Michelli spells out in Prescription for Excellence to create a system that ensures that your people take business personally, day in and day out.

Author: Allison Louise Lassieur
Publisher: Capstone
ISBN: 1491429461
Category : Juvenile Nonfiction
Languages : en
Pages : 335

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Book Description
There is no better way to understand World War II than to put yourself in the middle of the action. This collection of 3 You Choose books takes you from the Attack on Pearl Harbor to the battlefields of Europe, and the struggles and challenges of the homefront. With more than 140 choice and 64 possible endings, The World War II Experience will immerse you in the drama and action of World War II while providing greater understanding of this world changing event.