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Author: Wei Shen Publisher: ISBN: Category : Languages : en Pages : 122
Book Description
Warranty is important financially to American manufacturers, especially automotive companies. Carmakers and suppliers must work aggressively to improve their warranty management approach as warranty cost often equals or exceeds their investment in engineering. This thesis focuses on studying warranty management in a supply chain from a systems perspective. Warranty data in the automotive industry, focused upon a "Tier one" supplier, is analyzed to obtain general warranty trends and typical failure types. Following the data analysis and hypothesis formation, a sequential series of surveys and interviews within the supplier are conducted in attempt to determine the root causes of warranty failures. A major finding of the study is the lack of a cross-company and long-term approach for dealing with warranty. Other root causes (though not as deeply imbedded as that noted first) include the lack of design discipline, design knowledge, and resources in the product development process. In addition, unclear accountability, poor communication, and lack of a supplier management process delay the warranty resolution process. Furthermore, the culture and mindset in an organization is a critical element in effective warranty management. A reactive warranty firefighting mindset is inadequate to attack the significant warranty issues. Based upon solving the root causes found in the research, the thesis provides five specific recommendations. These recommendations appear likely to be useful to a wide variety of automotive companies as well as manufacturers in other industries.
Author: Wei Shen Publisher: ISBN: Category : Languages : en Pages : 122
Book Description
Warranty is important financially to American manufacturers, especially automotive companies. Carmakers and suppliers must work aggressively to improve their warranty management approach as warranty cost often equals or exceeds their investment in engineering. This thesis focuses on studying warranty management in a supply chain from a systems perspective. Warranty data in the automotive industry, focused upon a "Tier one" supplier, is analyzed to obtain general warranty trends and typical failure types. Following the data analysis and hypothesis formation, a sequential series of surveys and interviews within the supplier are conducted in attempt to determine the root causes of warranty failures. A major finding of the study is the lack of a cross-company and long-term approach for dealing with warranty. Other root causes (though not as deeply imbedded as that noted first) include the lack of design discipline, design knowledge, and resources in the product development process. In addition, unclear accountability, poor communication, and lack of a supplier management process delay the warranty resolution process. Furthermore, the culture and mindset in an organization is a critical element in effective warranty management. A reactive warranty firefighting mindset is inadequate to attack the significant warranty issues. Based upon solving the root causes found in the research, the thesis provides five specific recommendations. These recommendations appear likely to be useful to a wide variety of automotive companies as well as manufacturers in other industries.
Author: Albert Liao Publisher: Springer Nature ISBN: 9811921040 Category : Business & Economics Languages : en Pages : 486
Book Description
This book aims to provide a systemic viewpoint for enterprise to establish the warranty chain management system. This book includes warranty management practice, reverse logistics, product reliability engineering, data statistics and analysis, industry 4.0 and artificial intelligence, circular supply chain and sustainable design, and other basic theories and case descriptions. The author has many years' experience in academic and industrial management, and provides a management framework that especially takes into account (1) the implementation aspect - promotion of warranty plan and statistical analysis of data; (2) strategic aspect - digital application and sustainable development, with an overall system building point of view to describe the steps of warranty chain management step by step. There are rich industry cases in this book which has highly reference value for students, researchers and practitioners. Also this book fits to be used as teaching and training material in engineering management, which builds an overview of the product life cycle management from warranty service till the recovery stage.
Author: Jeffrey Yi-Lin Forrest Publisher: CRC Press ISBN: 1315772094 Category : Business & Economics Languages : en Pages : 570
Book Description
This book is devoted to a systems-theoretical presentation of the main results of applying the systemic yoyo model and relevant analytical tools to the topics of money and financial institutions. The author presents the main concepts and results of the subject matter in the language of systems science, which has in the past century prompted revolut
Author: Thomas Y. Choi Publisher: Oxford University Press ISBN: 019006675X Category : Business & Economics Languages : en Pages : 815
Book Description
Supply chain management contends with structures and processes for delivering goods and services to customers. It addresses the core functions of connected businesses to meet downstream demand. This innovative volume provides an authoritative and timely guide to the overarching issues that are ubiquitous throughout the supply chain. In particular, it addresses emerging issues that are applicable across supply chains--such as data science, financial flows, human capital, internet technologies, risk management, cyber security, and supply networks. With chapters from an international roster of leading scholars in the field, the Oxford Handbook of Supply Chain Management is a necessary resource for all students and researchers of the field as well as for forward-thinking practitioners.
Author: Matti Kurvinen Publisher: John Wiley & Sons ISBN: 1119239745 Category : Computers Languages : en Pages : 317
Book Description
Cut warranty costs by reducing fraud with transparent processes and balanced control Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed with actionable guidelines and detailed information, this book lays out a system of efficient warranty management that can reduce costs without upsetting the customer relationship. You'll dig into the whole spectrum of warranty fraud, from simple sloppy procedures to systematic organized crime, and get to know the fraudulent parties, the victims, as well as the objectives and methods of the fraudulent activities in different scenarios. You'll learn how to implement controls to detect and reduce fraudulent claims and decrease the overall warranty costs. The impact of fraudulent claims is plainly spelled out alongside detailed descriptions of typical symptoms and process gaps present in diverse companies. A comprehensive, multi-modal framework for robust warranty management is presented as a template for revamping your own company's strategy. Fraudulent warranty claims occupy an estimated 3-15 percent of the average company's warranty costs, which generally average between 1-4 percent of sales. Many companies are unaware of the issue or struggle to take action against the claims for fear of upsetting business partners, or because they lack tangible evidence. This book details a robust warranty control framework that institutes transparency and control over the whole warranty chain—supporting the process far beyond just fraud reduction. Understand the different actors (customers, sales channels, service agents, warranty providers, etc.) and different forms of warranty fraud Uncover issues in your company's warranty processes Learn methods to detect and prevent fraudulent activities Implement a robust system of warranty cost control Warranty fraud is a major cost-control issue for most companies, but the sensitive nature of the topic leaves most reluctant to share their experiences and divulge their strategies. Warranty Fraud Management brings warranty fraud out into the open, and provides a clear, actionable framework for cost-savings through fraud reduction.
Author: Shabnam Rezapour Publisher: CRC Press ISBN: 1351381229 Category : Business & Economics Languages : en Pages : 276
Book Description
A fail-safe supply network is designed to mitigate the impact of variations and disruptions on people and corporations. This is achieved by (1) developing a network structure to mitigate the impact of disruptions that distort the network structure and (2) planning flow through the network to neutralize the effects of variations. In this monograph, we propose a framework, develop mathematical models and provide examples of fail-safe supply network design. We show that, contrary to current thinking as embodied in the supply network literature, disruption management decisions made at the strategic network design level are not independent from variation management decisions made at the operational level. Accordingly, we suggest that it is beneficial to manage disruptions and variations concurrently in supply networks. This is achieved by architecting fail-safe supply networks, which are characterized by the following elements: reliability, robustness, flexibility, structural controllability, and resilience. Organizations can use the framework presented in this monograph to manage variations and disruptions. Managers can select the best operational management strategies for their supply networks considering variations in supply and demand, and identify the best network restoration strategies including facility fortification, backup inventory, flexible production capacity, flexible inventory, and transportation route reconfiguration. The framework is generalizable to other complex engineered networks.
Author: Zhengbing Hu Publisher: Springer Nature ISBN: 3030804755 Category : Technology & Engineering Languages : en Pages : 384
Book Description
This book comprises high-quality refereed research papers presented at the 2021 International Conference on Artificial Intelligence and Logistics Engineering (ICAILE2021), held in Kyiv, Ukraine, on 22–24 January 2021, organized jointly by Wuhan University of Technology, National Technical University of Ukraine “Igor Sikorsky Kyiv Polytechnic Institute” and the International Research Association of Modern Education and Computer Science. The topics discussed in the book include state-of-the-art papers in artificial intelligence and logistics engineering. It is an excellent source of references for researchers, graduate students, engineers, management practitioners and undergraduate students interested in artificial intelligence and their applications in logistics engineering.
Author: Lirong Cui Publisher: CRC Press ISBN: 1000094596 Category : Mathematics Languages : en Pages : 464
Book Description
This book is a collective work by many leading scientists, analysts, mathematicians, and engineers who have been working at the front end of reliability science and engineering. The book covers conventional and contemporary topics in reliability science, all of which have seen extended research activities in recent years. The methods presented in this book are real-world examples that demonstrate improvements in essential reliability and availability for industrial equipment such as medical magnetic resonance imaging, power systems, traction drives for a search and rescue helicopter, and air conditioning systems. The book presents real case studies of redundant multi-state air conditioning systems for chemical laboratories and covers assessments of reliability and fault tolerance and availability calculations. Conventional and contemporary topics in reliability engineering are discussed, including degradation, networks, dynamic reliability, resilience, and multi-state systems, all of which are relatively new topics to the field. The book is aimed at engineers and scientists, as well as postgraduate students involved in reliability design, analysis, experiments, and applied probability and statistics.
Author: Jimmy Williams Publisher: SAE International ISBN: 0768084555 Category : Technology & Engineering Languages : en Pages : 92
Book Description
Over the next twenty years, the role and contributions of successfully managed projects will continue to grow in importance to aerospace organizations, especially considering the demands of emerging markets. The accompanying challenges will be how to effectively reduce product and process cost where known (incremental) and unknown (transformational) technological innovation is required. Managing Aerospace Projects brings together ten seminal SAE technical papers that support the vision of a more holistic and integrated approach to highly complex projects. Using the concept of project management levers, Dr. Jimmy Williams, Jr., the editor of this title, expands on the critical importance of correctly deciding on •Organizational strategies •Technology and product strategy •Global portfolio strategy •Project portfolio strategy Sub-optimized strategies result in and contribute to a portfolio of misdirected projects and organizational dissatisfaction with project management outcomes unrelated to the actual project management process. As an example, ensuring the convergence and readiness of technologies that are critical for the design, development, and assembly of aircraft requires a disciplined and flexible approach for product and technology development. Operating in an environment in which customer needs and supplier capabilities are dynamic requires continual focus on a portfolio of projects, initiatives, and capabilities that result in sustaining competitive advantage and influence. Managing Aerospace Projects stresses the positive impact of project classification and the specific handling and leadership knowledge requirements so that these endeavors are indeed successful. Some comparisons and lessons from the automotive industry are offered. The notion that project management competence and capabilities are embedded in distinct ways of coordinating and combining multiple competencies suggests that failing to recognize the required organizational adaptations could be a major contributor to sub-optimized project management outcomes.
Author: Wei Shen
Author: Wei Shen
Author: Albert Liao
Author: Jeffrey Yi-Lin Forrest
Author: Thomas Y. Choi
Author: Matti Kurvinen
Author: Shabnam Rezapour
Author: Zhengbing Hu
Author: Lirong Cui
Author: Ronald K. Ireland
Author: Jimmy Williams