A Study of the Crisis Management Communication and Decision-making Experiences of District and School Leaders During the COVID-19 Pandemic PDF Download

Author: Beatrice E. Thompson
Publisher:
ISBN:
Category : COVID-19 Pandemic, 2020-
Languages : en
Pages : 0

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Book Description
This qualitative phenomenological study explored district and school-level leaders' communication and related decision-making experiences during the COVID-19 pandemic. The study utilized Bridges' (2017) Managing Transition model, Grissom and Condon's (2021) phases of crisis management life cycle in schools and districts, the CDC's COVID-19 Information Metrics for Response Leadership's Decision Making in non-U.S. settings (2021), and President Joseph R. Biden, Jr.'s National Strategy for the COVID-19 Response and Pandemic Preparedness (2021) as differentiated lenses to focus the study's analysis of results. The research was guided by the following questions: What COVID-19-related guidelines and protocols did districts and school leaders use to identify and disseminate crisis-related information and directives to their stakeholders? How did district and school administrators perceive and communicate the effectiveness of COVID-19 crisis information from outside agencies to their stakeholders? What levels of understanding of existing crisis management models for disseminating and interpreting information related to the COVID-19 pandemic did school and district leadership identify when making crisis-related decisions? The study included (20) district and school-level leaders from suburban public school districts in New York State. The study's findings indicate that throughout the COVID-19 pandemic, the study's participants were overwhelmed by the volume, urgency, severity, and different iterations of pandemic information and directives. As a result, the study's district and school-level leaders were unprepared for school closures mandated by governing agencies. The study will have implications for school and district leaders by determining the effectiveness of current school district guidelines and protocols related to communication in the event of future system-wide health crises and catastrophic events.

Author: Michelle Diane Young
Publisher: Frontiers Media SA
ISBN: 2889743330
Category : Science
Languages : en
Pages : 238

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Book Description

Author: Martin N. Ndlela
Publisher: Taylor & Francis
ISBN: 1000986314
Category : Social Science
Languages : en
Pages : 196

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Book Description
This book examines the challenges of communicating risk and crisis messages during the COVID-19 pandemic to provide recommendations for managing future global health crises. Given that outbreaks, epidemics, and pandemics are global crises that require global solutions, the book suggests that the world community needs to build resilient crisis management institutions and message management systems. Through international case studies, in-depth interviews, textual, content, narrative and document analysis, the book provides comprehensive accounts of how normative risk communication strategies were invoked, applied, disrupted, questioned, and changed during the COVID- 19 pandemic. It explores themes including crisis preparedness, outbreak communication, lockdown messages, communication uncertainty, risk message strategies and the challenges of information disorders to show that trust in supranational and national institutions is crucial for the effective management of future global public health crises. A thorough assessment of the multiple challenges faced by public health authorities and audiences during the COVID-19 pandemic, this book will be of interest to researchers, practitioners, and students in the field of Risk, Crisis and Health Communication and Public Health and Disaster Management.

Author: David M. Berube
Publisher: Springer Nature
ISBN: 3030773442
Category : Science
Languages : en
Pages : 398

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Book Description
This book examines how we design and deliver health communication messages relating to outbreaks, epidemics, and pandemics. We have experienced major changes to how the public receives and searches for information about health crises over the last twelve decades with the ongoing shift from text/broadcast-based to digital messaging and social media. Both health theories and practices are examined as it applies to testing, tracking, hoarding, therapeutics, and vaccines with case studies. Challenges to communicate about health to diverse audiences (including the science illiterate) and across (both Western and developing economies) have been complicated by politics, norms and mores, personal heuristics, and biases, such as mortality salience, news avoidance, and quarantine fatigue. Issues of economic development and land use, trade and transportation, and even climate change have increased the exposure of human populations to infectious diseases making risk and resilience more pressing. The book has been designed to support health communicators and public health management professionals, students, and interested stakeholders and university libraries.

Author: Yan Jin
Publisher: Routledge
ISBN: 1000328503
Category : Business & Economics
Languages : en
Pages : 268

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Book Description
Advancing Crisis Communication Effectiveness shows how crisis communication plans and efforts for complex and challenging issues benefit when academic perspectives are connected with practitioner experiences. This book brings crisis and public relations scholars together with practicing professionals to integrate academic theories and research with the knowledge and lessons learned on the frontlines of crisis communication and management. This book illustrates how having insights and observations from both leading crisis communication scholars and professionals strengthens crisis management and communication strategies, plans, and coordination. Chapters co-authored by leading scholars and professionals highlight how academic theories and research can inform crisis management and response - and how practitioners can utilize, inform, and strengthen academic theories and research. For each topic area covered, examples and applications are provided that show how integrating public relations scholarship with practice can advance crisis communication effectiveness. This book represents a unique and timely contribution to the field of crisis management and communication. It will be an important resource for public relations and crisis management and communication scholars, educators, professionals, consultants, and graduate students.

Author: Anthony Bing Leung Cheung
Publisher: World Scientific
ISBN: 9811262861
Category : Political Science
Languages : en
Pages : 437

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Book Description
This book explores various issues and challenges emanating from the COVID-19 pandemic. It examines how governments worldwide have dealt with the pandemic. Post-COVID-19 and its disruptive impact on social and economic life as well as public and political attitudes, the world is not the same. A new normal has dawned in public management and public services, with immense implications. This volume collects the lessons drawn from the pandemic, notably how crisis leadership and public governance were used to combat the crisis, as well as which aspects were helpful in that regard. This book covers a total of 17 countries and regions, namely: Japan, South Korea, Singapore, China (Mainland), Hong Kong, Taiwan, Australia, New Zealand, Italy, The Netherlands, the Nordic Countries (Denmark, Norway, Sweden, Finland and Iceland), the UK and US. Special attention is drawn to China (Mainland) in particular, where the pandemic first broke out. Its subsequent efforts in suppressing the epidemic have been quite stunning. The range enables good international comparisons to be made in crisis leadership, response strategies and effectiveness across continents, systems, and cultures (East Asia, Oceania, Europe and North America). While the pandemic is still ongoing by the time the book is finalized, the experience gained over more than two years has provided good ground for lesson drawing.

Author: W. Timothy Coombs
Publisher: SAGE Publications
ISBN: 1071816616
Category : Business & Economics
Languages : en
Pages : 305

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Book Description
Ongoing Crisis Communication: Planning, Managing, and Responding provides an integrated approach to crisis communication that spans the entire crisis management process and crosses various disciplines. A truly integrative and comprehensive text, this book explains how crisis management can prevent or reduce the threats of a crisis, providing guidelines for how best to act and react in an emergency situation. The Sixth Edition includes new coverage of artificial intelligence and risk management, social media, resilience training for the community, and draws upon recent work from management, public relations, organizational psychology, marketing, organizational communication, and computer-mediated communication research.

Author: Sarah J. Atkinson
Publisher:
ISBN:
Category : COVID-19 Pandemic, 2020-
Languages : en
Pages : 0

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Book Description
In March of 2020, leaders across the globe were faced with the unprecedented crisis of COVID-19. This was a crisis with a magnitude like nothing they had ever encountered. Abrupt school closures affected about 70% of students globally, as many school building closures were highly recommended or mandated by government officials for the remainder of the 2020 school year in response to the public health crisis of COVID-19 (Grissom & Condon, 2021). As a result, school leaders found themselves in a predicament to continue supporting their students and leading their staff who were no longer allowed to come to the school building. This prompts the question of how does one lead in the midst of an unprecedented crisis? A crisis of global magnitude in which no leader had specifically experienced nor led through. A crisis that required significant systematic changes almost instantaneously with no step-by-step guide to follow. Educational leaders across the globe found themselves in this particular predicament as they led their organizations through the global pandemic while the world itself was in a state of uncertainty. As a result of this global crisis, the educational system had to pivot and change the way teaching and learning took place almost instantly. Educational leaders had to adapt and develop practices and protocols which would allow learning to continue while simultaneously keeping everyone safe from the potential deadly harm of the COVID-19 virus.The world of education has had its fair share of crisis situations; such as school safety breeches and shootings; national security threats including terrorist attacks; deaths of students and/or staff; gang violence; sexual misconduct/assault; natural disasters of hurricanes, tornadoes, tsunami’s; even medical outbreaks such as flu and ebola. However, what sets these apart from the crisis of the COVID-19 pandemic is that these situations occurred in a concentrated, relatively small area which allowed for the crisis to be contained. The COVID-19 pandemic challenged just about all areas of our day-to-day lives and basic survival. Yet, as the world was literally shut down, educational leaders were charged with persevering to pivot and adapt their practices in order to forge a way to continue educating students amidst a global pandemic.The purpose of this study was to capture first-hand accounts from K-12 educational leaders in southwest Texas as they led their rural schools through the unprecedented COVID-19 global pandemic. The participants of this study were in the trenches of leading schools through a crisis of which no one had ever dealt with prior. By exploring the experiences of these leaders the intent was to identify characteristics of leadership that could potentially empower other leaders in the future as they too encounter an unpredictable crisis that has no prescribed set of protocols. This study explored the experiences of these leaders in an effort to better understand what actions and behaviors were most useful in order to continue leading their organization forward in a time of crisis rather than becoming frozen or stuck. By exploring the reflections of leaders during the COVID-19 pandemic, it was a goal of this study to allow educational leaders to learn from these lived experiences of their colleagues in order to be better prepared when faced with a crisis in the future. This research study had three participants all of whom were principals of public schools in the rural southwest Texas region. While the participants were located in the same region, each principal served a different district. Each of the three districts where the principals were from all had similar demographics to each other and served a generally diverse population. The interview process followed a semi-structured protocol in which participants responded to questions in order to support the following research question: “How did principals of rural public schools in southwest Texas lead their organization throughout the COVID-19 crisis?” The data for this qualitative study was gathered and interpreted utilizing an interpretive phenomenological approach to better understand the experiences of principals during the COVID-19 pandemic.This study attempted to identify characteristics of leadership that could potentially empower other school leaders in the future as they encounter situations of crisis that have no playbook or protocols. When we actively learn from a previous crisis event we enhance our ability to respond to future emergencies (Pauchant, 2002). This study created the opportunity for principals to reflect on and share their own unique experiences of leading through the ongoing pandemic of COVID-19. Through this study, we were able to learn from the shared experiences of the participants to be better prepared to handle crises in the future (Ulmer, Sellnow, and Seeger, 2011). This study captured each participant's detailed account of their experiences at the onset of the COVID-19 pandemic when schools were mandated to close in the Spring of 2020. Followed by their experiences of reopening their schools for the 2020-2021 school year. Lastly, participants provided detail in regards to the continuation of schooling for the duration of the 2021-2022 school year. Each of the themes that emerged indicated specific characteristics that were used by each of the principals to lead their organization through the unprecedented crisis of COVID-19. The primary themes that were presented through this study captured the characteristic essence of leadership during a time of widespread crisis.

Author: H. Dan O'Hair
Publisher: John Wiley & Sons
ISBN: 1119751799
Category : Education
Languages : en
Pages : 448

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Book Description
Learn more about how people communicate during crises with this insightful collection of resources In Communicating Science in Times of Crisis: COVID-19 Pandemic, distinguished academics and editors H. Dan O’Hair and Mary John O’Hair have delivered an insightful collection of resources designed to shed light on the implications of attempting to communicate science to the public in times of crisis. Using the recent and ongoing coronavirus outbreak as a case study, the authors explain how to balance scientific findings with social and cultural issues, the ability of media to facilitate science and mitigate the impact of adverse events, and the ethical repercussions of communication during unpredictable, ongoing events. The first volume in a set of two, Communicating Science in Times of Crisis: COVID-19 Pandemic isolates a particular issue or concern in each chapter and exposes the difficult choices and processes facing communicators in times of crisis or upheaval. The book connects scientific issues with public policy and creates a coherent fabric across several communication studies and disciplines. The subjects addressed include: A detailed background discussion of historical medical crises and how they were handled by the scientific and political communities of the time Cognitive and emotional responses to communications during a crisis Social media communication during a crisis, and the use of social media by authority figures during crises Communications about health care-related subjects Data strategies undertaken by people in authority during the coronavirus crisis Perfect for communication scholars and researchers who focus on media and communication, Communicating Science in Times of Crisis: COVID-19 Pandemic also has a place on the bookshelves of those who specialize in particular aspects of the contexts raised in each of the chapters: social media communication, public policy, and health care.

Author: Dipankar Sinha
Publisher: Taylor & Francis
ISBN: 1000511065
Category : Political Science
Languages : en
Pages : 221

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Book Description
This book focuses on what is arguably the most devastating phenomenon in the history of modern civilization, the COVID-19 pandemic. It shows how, on the one hand, the pandemic has exposed governments the world over to deal with a major health crisis; and, on the other, efforts by the ruling forces to enforce surveillance on people and disciplining them by maneuvering cutting-edge digital technology in the name of security and safety. Second, it explores how the mainstream versions of crisis communication and risk communication face huge challenges during a pandemic. Finally, it analyses how the pandemic propels an extraordinary expansion of infodemic — rapid spread of excessive quantities of misinformation and disinformation of the fake and false variety — and how social media in particular becomes its main tool in causing subversion of the prevalent information order. Engaging, comprehensive and accessible, this book will be of immense importance to scholars and researchers of politics, especially governance and political communication, communication studies, and public health management. It will be vital for public policy professionals, experts in thinktanks, career bureaucrats, and non-governmental organizations.